The hotel complex and grounds and rooms impeccably maintained, set essentially in the jungle on top of the lovely beaches.

The evening entertainment is sensational. Not your typical hotels ents. Don't miss the Mexican Night at the Hacienda on Thursday or the Michael Jackson tribute show in the hotel. Other nights brill too!

Service across the hotel excellent. Great coctails.
Say hello to Jose at B6 beach bar for me. Great guy!

Will definitely go back again but here a few tips for you and hotel

1. Food quality very good and variety excellent BUT some of the buffet food is sometimes luke-warm - not good esp for french fries! Hotel should reduce variety and more frequently top up fewer dishes more regularly.

2. Don't exchange money in hotel e.g. UK £ / Peso 19.6 in Tesco here, 20.25 on Playa and only 18.5 in hotel - makes a big difference when you book several tours at beginning of hols.

3. Check tour prices at cabins on hotel beach before you book with Thomson. Quite a price difference.

4. Use the Collectivo mini buses at doorstep of hotel. Cost to Playa (40 km away) 35 pesos pp one way a taxi 340 one way. Don't listen to nonsense about traveling in old wrecks with chickens - these are modern airconned buses, most locals traveling work in the hotels along the way. Playa is about 40 mins away and Tulum ruins about 20 mins.

5. If you want a great personalised tour check out Local Quickies - we had a great day with them - check the Tripadvisor reviews on them - i just wrote mine.

6. Playa shopping is a real experience - and I hate shopping!

Went with Thompson for 14 day break. Stayed at Grand Bahia Principe Akumal, place is spotless, grass looks like it is cut with nail scissors. Staff where very friendly, used safe in room but got impression this was not required as the crime rate in the area was virtually zero. Only problem pool water was very cold due to time of year (November) but sea was warm still.
Thompson’s have a box in the lobby where people returning can leave books, magazines, beach toys, shampoo, sun cream etc., excellent idea, saved having to buy. We left a load when we left.
Very large complex several pools, restaurants etc. Specialty meals in evening very pleasant ranging from Mediterranean , Brazilian, Mexican etc.
Restaurants ok, food ok, drinks service a bit slow at times as staff where more occupied clearing tables.
Very amusing watching the American’s attitude, with large plates of food of which most was always left, expecting staff to jump to finger clicking, on one meal chap on the next table, to us told an American to stop clicking his fingers at the staff as they are not slaves, the American went crazy, but did stop clicking his fingers and left a large tip as an apology.
Room was ok; large bed, Jacuzzi bath, broke first day was fixed next morning. Alarm clock on bedside table every time we set it to the correct time the cleaner reset it, frustrating till I found out the plug socket was lose, so moved to be by television, was actually easier to see as the beds are that large the bedside tables are a long way off !!!
Beach very clean, staff continually raking sand, picking up stones, seaweed etc. Beach bar excellent the barman never stopped all day.
Internet in lobby worked well; where able to use FaceTime on iPod to connect back home to son’s iPad so zero phone charges incurred, left phone switched off.

We stayed at Akumal from 1st-15th Nov and were pricing up to go back the day after our return. We have never returned to the same hotel twice as prefer variety and a change of scenery but would happily return to this one. The rooms, beach, food, variety of restaurants and location were all fantastic and we were devastated to be leaving at the end of our 2 weeks.

We ate at the Mikado (japanese) restaurant twice, Frutos Del Mar (seafood) restaurant twice, the mexican restaurant at Tulum and the italian at Akumal. They were all very good but Frutos Del Mar had to be our favourite. The main buffet restaurant at Akumal had a massive amount of choice and was much better than other all inclusives we've stayed at before.

During our holiday we did a tour to Chichen Itza with 'Flavio Tours' which I highly recommend, it was the highlight of our holiday. We also did trips on our own to Akumal beach to go diving (about 5mins drive away) and Tulum ruins (approx 15mins). We used the Collectivo local bus from the main road which only cost around £1.50 each, each way. The entrance to Tulum ruins & beach is only £3 each and the views are spectacular.

I would just like to say thank you to all the staff who work so hard there and we look forward to seeing you all again next year

Just got bk this mornin met nice people hotel was excellent rooms clean food in restuants fab buses 2 each hotel every 10 mins shows were very good everything y need only fault payin 4 safe would look alot better on hotel if they added it 2 hol instead of payin extra in a 5 star but everything else fantastic no 1 bothered us 4 time shares always plenty of beds always a full drink wot more did we want