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Grand Bahia Principe Akumal: Traveler Reviews

3.5 of 5
Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico
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Grand Bahia Principe Akumal
Ranked #6 of 20 hotels in Akumal
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3,612 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Winsford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“First trip to Mexico”
4 of 5 stars Reviewed November 30, 2012

Went with Thompson for 14 day break. Stayed at Grand Bahia Principe Akumal, place is spotless, grass looks like it is cut with nail scissors. Staff where very friendly, used safe in room but got impression this was not required as the crime rate in the area was virtually zero. Only problem pool water was very cold due to time of year (November) but sea was warm still.
Thompson’s have a box in the lobby where people returning can leave books, magazines, beach toys, shampoo, sun cream etc., excellent idea, saved having to buy. We left a load when we left.
Very large complex several pools, restaurants etc. Specialty meals in evening very pleasant ranging from Mediterranean , Brazilian, Mexican etc.
Restaurants ok, food ok, drinks service a bit slow at times as staff where more occupied clearing tables.
Very amusing watching the American’s attitude, with large plates of food of which most was always left, expecting staff to jump to finger clicking, on one meal chap on the next table, to us told an American to stop clicking his fingers at the staff as they are not slaves, the American went crazy, but did stop clicking his fingers and left a large tip as an apology.
Room was ok; large bed, Jacuzzi bath, broke first day was fixed next morning. Alarm clock on bedside table every time we set it to the correct time the cleaner reset it, frustrating till I found out the plug socket was lose, so moved to be by television, was actually easier to see as the beds are that large the bedside tables are a long way off !!!
Beach very clean, staff continually raking sand, picking up stones, seaweed etc. Beach bar excellent the barman never stopped all day.
Internet in lobby worked well; where able to use FaceTime on iPod to connect back home to son’s iPad so zero phone charges incurred, left phone switched off.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask vicar14 about Grand Bahia Principe Akumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review
December 3, 2012
Dear Sir or Madame:

On behalf of the staff and management of the Gran Bahia Principe Akumal, Riviera Maya we would like to thank you for letting us know that we have exceeded your expectations.

We will pass this great review to all the departments, because the best motivation to our job is your happiness and lovely comments.

Please let us know when you will be back and we will do our very best to make your second stay more wonderful than this last time!

Receive our warmest regards, from your House at the Mexican Caribbean,


Vanessa Pacheco
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Fabulous, can't wait to go back”
5 of 5 stars Reviewed November 29, 2012

We stayed at Akumal from 1st-15th Nov and were pricing up to go back the day after our return. We have never returned to the same hotel twice as prefer variety and a change of scenery but would happily return to this one. The rooms, beach, food, variety of restaurants and location were all fantastic and we were devastated to be leaving at the end of our 2 weeks.

We ate at the Mikado (japanese) restaurant twice, Frutos Del Mar (seafood) restaurant twice, the mexican restaurant at Tulum and the italian at Akumal. They were all very good but Frutos Del Mar had to be our favourite. The main buffet restaurant at Akumal had a massive amount of choice and was much better than other all inclusives we've stayed at before.

During our holiday we did a tour to Chichen Itza with 'Flavio Tours' which I highly recommend, it was the highlight of our holiday. We also did trips on our own to Akumal beach to go diving (about 5mins drive away) and Tulum ruins (approx 15mins). We used the Collectivo local bus from the main road which only cost around £1.50 each, each way. The entrance to Tulum ruins & beach is only £3 each and the views are spectacular.

I would just like to say thank you to all the staff who work so hard there and we look forward to seeing you all again next year

Room Tip: We stayed in Villa 56 and loved it, view of pool & the beach and not too far from reception and...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask alison237 about Grand Bahia Principe Akumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review
December 5, 2012
Dear Ms. Allison:

Receive cordial greetings from all the team working at Gran Bahia Principe Akumal, Riviera Maya

Thank you for Your kind words which inspire us to keep in the good work and give you a better service for your future visits

We will be very excited to welcome you again, so do not hesitate to contact us and we will have ready a very nice room and I am very sure that will enjoy it even more.

Receive our best regards from your house at the Mexican Caribbean!



Vanessa Pacheco
Public Relations
Report response as inappropriate
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Brill!!!!!!!!!!”
5 of 5 stars Reviewed November 29, 2012 via mobile

Just got bk this mornin met nice people hotel was excellent rooms clean food in restuants fab buses 2 each hotel every 10 mins shows were very good everything y need only fault payin 4 safe would look alot better on hotel if they added it 2 hol instead of payin extra in a 5 star but everything else fantastic no 1 bothered us 4 time shares always plenty of beds always a full drink wot more did we want

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask 077downsy about Grand Bahia Principe Akumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review
December 5, 2012
Dear Sir or Madame:

Receive cordial greetings from all the team working at Gran Bahia Principe Akumal, Riviera Maya

Thank you so much for your wonderful words which are very taken in care because our guest are the best supervisor that we can have. It is a pleasure to know that you spent an amazing holidays with us; It will be pleasure to forward your motivating feedback to our staff

It will be an honor to welcome you once again, so please feel free of contact for your netx visit. Receive our warmest regards from your house at the Mexican Caribbean!


Kind Regards,




Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cornwall
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
“Brilliant facilities, would be hard to beat”
5 of 5 stars Reviewed November 29, 2012

We had stayed in one of the Bahia Principe resorts in Tenerife and so were expecting a good holiday, but this really exceded our expectations.
The staff are continually working to keep the whole complex up to it's very high standard. from the garden areas through to the pools bars and resturants.
The food is great with such a wide choice in the buffet resturant that we had no reason to book any of the specialised resturants.
The staff are friendly, and any very small problems we had were soted in double quick time.
If you are thinking of going to the Mexican Riviera area I would certainly recommend you look no further than this resort.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask firemanjohn about Grand Bahia Principe Akumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review
January 29, 2013
Dear Guest:

On behalf of the Grand Bahia Principe Akumal, Riviera Maya we would like to express our gratitude for the kind words you have expressed about our hotel.

It was a great honor to served you, for our staff your kind words will be motivation to keep in the good job, Thank you for highlight the good points from our services and the efforts of our team

We will be really excited to welcoming again! So do not hesitate to contact us before your next arrival.

Receive our warmest regards, from your House at the Mexican Caribbean!




Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
7 helpful votes 7 helpful votes
“5th stay at Grand Bahia Principe Akumal”
5 of 5 stars Reviewed November 29, 2012

Pound for pound the best value all inclusive in Caribbean . The staff are very friendly and hotel is kept clean. The Golf course is fantastic ,Spa was excellent and Scuba is very good too. The 3 hotel complex is large enough to give a wide variety of restaurants .

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
Ask Jan C about Grand Bahia Principe Akumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review
November 29, 2012
Dear Jan C:

It is a pleasure to read this nice feedback from your holidays at the Gran Bahia Principe Akumal, Rivera Maya. For us To know that you really enjoyed your stay at our resort is definitely the best award

We will pass these kind words to the staff because it will be a huge inspiration for their jobs. Receiving positive reviews from our guests is proof of our commitment to consistent and quality service.

We invite you to visit us again in the near future, so please contact us before your next arrival and we can ensure a very special welcome for your next holidays as the repetitive guest that you are.

Receive our best regards from your house at the Mexican Caribbean.



Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Grand Bahia Principe Akumal

Also Known As:
Bahia Principe Akumal
Gran Bahia Principe Akumal
Bahia Principe
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Bahia Principe Riviera Maya
Grand Bahia Principe Akumal Riviera Maya, Mexico
Address: Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotels in Akumal
#4 On the Beach Hotels in Akumal
#5 Family Hotels in Akumal
#9 Romantic Hotels in Akumal
Price Range: $$
Hotel Class:3.5 star (3.5*)
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