We travelled to Gran Bahia Akumal the 8-22nd of june 2012.
On arrival we quickly got through immigration and got our cases. We then realised we had to fill another form out and our cases had to be scanned. Then you press a button green means go red means they search your case.
The transfer took about 2 hours we were the last hotel drop off.
We booked a club room so checked in at the special lobby. We were told villa number then had to walk to find it which was difficult when you have only just arrived.
The room was spacious and spotless. The maid (Alfredo) was brilliant he made fantastic animals with the towels.
We ate at all the buffets (Akumal, Coba, Tulum) They all had plenty of choice.
Brazilian - good, lots of different meats on large skewers we enjoyed this one.
Don pablo- Very good air conditioned restaurant the steak was very good.
Dolce Vita - Italian restaurant very good fabulous lasagne was very full by the end of the night.
Mikado- Japanese Disappointed we booked the show table and felt we were rushed and told to move in the middle of a conversation as the had another booking.
Red flags the whole time but you could use some areas but you need to look where they are.
Overall we enjoyed our holiday we would return but we wouldnt pay extra for the club room as felt it wasn't worth the money as we didn't get turn down service had to pay for the safe and didnt get taken to room on arrival. Also we found out people were getting free upgrades to club rooms on arrival very annoying when you have paid
Hope this honest review helps people considering this hotel.