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“Returned on March 3, 2012” 3 of 5 stars
Review of Grand Bahia Principe Akumal

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Grand Bahia Principe Akumal
3.5 of 5 Resort (All-Inclusive)   |   Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #3 of 20 hotels in Akumal
Clarkston, Michigan
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
“Returned on March 3, 2012”
3 of 5 stars Reviewed March 4, 2012

High-lights: Clean nice grounds, not enough pool side chairs, not enough bar tenders, wild cats, poor room A/C, hard pillows and bed, and helpful staff.

This was our second and last stay at Gran Bahia. Our room was ready for check in when we arrived just before 3:00 pm local time. Many hotels will not let you check into your room before 3:00 pm. We had a third floor room the stairs to the room were not an issue, well lit and clean. The A/C in the room did not work well. Even with the ceiling fan on our room never cooled down. The TV cable was not connected, I had to remove the connector and install the cable correctly so the TV would work. The pillows and bed were hard as rocks. The cooler in the room was stocked on most days. The grounds of the resort are well kept and there is work being completed each day to keep the grounds looking nice. The trollies running almost nonstop throughout the complex so getting around is not difficult. The swimming pools are an OK size and clean. At the pools there are not enough chairs, to the point that people were sitting and laying on the grass. What chairs there were, were reserved by sunrise. By 8am, all the chairs were taken. I’m on vacation, not there to play games like musical chairs. We did not eat at every restaurant however I recommend the La Gran Tortuga. The meat at the La Gran Tortuga is served via meat swords (Brazilian style I’m told). The food is great! There is a wild cat problem; each restaurant and snack bar there are wilds cats hanging around. We saw the wild cats jumping on tables grabbing food and going in and out of the open windows at the restaurants. It doesn’t help that some guest were feeding the cats as well…..idiots. The bar tenders were good but each bar was under staffed. We will not be returning to Gran Bahia. If you go plan on going keep these points in mind; no available pool side chairs, many kids, long waits at the bar, lots of walking, take your own pillow, but good restaurants.

Room Tip: Try to get a room on the top floor
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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buffalo, ny
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5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 3, 2012

My daughter and I spent a week at GBP Akumal and overall we liked the resort. Our room was in Building 57 and overlooked trees where there were lots of "critters" and birds. The room was large, but did have a musty smell, which you get used to after a day or so. The beach was a two minute walk and we never had a problem finding chairs at the beach. The gourmets were good, LeGourmet was our favorite. Koba had the best buffet. The weather was hot and sunny except for the last day where it was mostly cloudy with a little rain. We ventured off the resort and took the collectivo to Akumal Beach (one stop north of our resort). It's a short walk to the beach. Great beach and snorkeling - saw lots of HUGE sea turtles and beautiful fish. Also went to Tulum and Playa del Carmen. The price was right and overall, I would recommend this resort.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Windsor, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 2, 2012

This was my first experience in the Mayan and overall I can't complain about the location or the resort. I was located in the Royale Golden section which is their premium Junior Suites. Food was pretty good, I recommend Don Pablo's for an a la carte choice as well as the French restauant on the Coba side. The trams take you anywhere on property and can shuttle you back and forth between all three resorts. The beach wasn't bad however you are pretty close to a lot of coral so I found it limiting for long stretches of white sandy areas. Since I travelled in December the wind was up quite often which prevented some beach activities but I spent a lot of time exploring off the resort. The collectivas are a safe and cost effective way of travelling to various destinations up and down the highway as opposed to paying for some of the excursions through the resort or travel provider...use common sense, there are a few excursions that are well worth paying for (i.e. ek-balam).

  • Stayed December 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Prince George, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2012

Just returned from the GBP Akumal and our only complaint is that we did not stay long enough. The weather was fantastic, not too hot and only one day with a bit of rain. There were 8 of us travelling together and 6 were there for the first time. My wife and I had stayed at the GBP Tulum for the last two years and this year we opted to stay at the Akumal resort for a change and the proximity to the beach. We knew what to expect and we were not disappointed. Good food and many restaurants to choose from, lots of pools to hang out at, lounges and bars aplenty and transport provided to get around for those that don't like to walk or want to go from one resort to the next. For those that have experienced Mexico before you know that nothing happens quickly and patience goes a long way, especially in high season. Trolleys come regularly most often but there are times when you do have to wait....but what is the rush when you are on vacation.

The staff are quite friendly and almost all of them will offer a smile and hola as you pass by. The time share people in the lobbies are a minor annoyance and if you just tell them you are not interested and keep walking then you don't have to listen.

Rooms are clean and the musty smell is not noticable after a day...sooner if you bring some air freshener. Requests for certain rooms and buildings are best made well before you go but are not guaranteed and if you know you don't like to walk long distances then be sure to look at the map before you book so you have an idea of where you would like to be. We stayed in building 50 right beside the main lobby and this was excellent for proximity to everything. No ocean view but who is in their room to look at the ocean when you can stand in the ocean and look at it. We went to 2 a la carte restaurants and times were booked as soon as we got there to give a better chance for a decent seating time. We ate at the Mexican reataurant and the Seafood restaurant...both were excellent and food was very fresh....may have helped to have first seating times. We ate at all of the buffets in all 3 resorts and the snack bars as well. Coba definately has the best food but it is all very similar and enough choices to satisfy everyones individual tastes.

We went back to Chichen Itza with a private tour company and let me tell you it was awesome. After much research we booked with "FLAVIO'S TOURS" and we were not disappointed in any way. Contact was made via email with Flavio's wife Carol and booking was simple. Price seemed a bit high but after the day was done we all ended up spending close to $80 each couple in tips for Flavio, Santiago (guide at Chichen Itza) and the van driver. Day started at 07:30 promplty and did not end until Flavio was sure we had done it all and were satisfied. He supplied plenty of water and other beverages, snacks, a couple of surprises which I am sure are different for each group, lunch as part of the tour package, side trips to a cenote, tequilla factory and a little town and topped it off with a dvd of pictures taken throughout the day for no charge. Everyone was very very happy with the days activities and the entire experience and would recommend his company highly. Even managed to meet Carol (Flavios wife) as she was running a tour as well for another group. Wonderful people, wonderful time!! Went to Playa del Carmen for shopping and a day trip to Cozumel for more shopping. Easy to get around via collectivo and cheap to boot!

I would recommend the GBP Akumal or either of the sister resorts to anyone looking for a quality vacation with ammenities gallore. I can't wait until we go back again!!

Room Tip: Rooms are personal preference but be sure to request what you would like and remember you don't...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 2, 2012

The hotel itself was beautiful, rooms were nice and big, maids did a great job regardless of whether you leave them a tip or not. Ocean is very clean, beach is amazing. However when you go in the water there are a lot of rocks, and very strong waves, I did not really like that. Snorkeling on the beach is good, but again, strong currents, strong waves.

FOOD:

Food was really nothing special, i expected more. I went to RIu Cancun couple years earlier and the food there was amazing, I thought it would be on the same level here, but it was not. It wasn't bad, but often barely warm. You can eat at Coba, but it is the same thing there. I actually liked Akumal food better.

ENTERTAINMENT:

I went with my boyfriends and 5 of our single friends, it was a lot of fun! The mini disco at coba was always fun, went to Hacienda club 3 times, all young people, club music, lots and lots of fun! This hotel is definitely a good choice for singles between 20-25, which is what we were. I thought it was more of family place and was scared it would be boring, but it was amazing! There was music on the beach as well during the day.

ROOMS:

Rooms were good, but we found dry blood on our sheets from an unknown source... it was supposed to be clean. Other than that rooms were clean, shower was hot. Our friends stayed at COBA and said their room had a terrible smell.

Overall it was a good vacation, a lot of young people, a lot of fun, the only REAL complaint is the hotness of food, which was lacking.

  • Stayed December 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 1, 2012

We stayed at the GBP the week of Feb 17th and Let me begin by saying, the resort was quite nice, absolutely massive; the beach was to die for; the food was great as was the restaurant service and The grounds were very nice.
The resort package the 4 of us purchased was the "Royal Golden" which guarantees accommodation closest to the beach and amenities. A comp bottle of Tequila, turn down service, 24 hour room service, etc. The rooms we were booked into required a shuttle cart to get us there. Our room would be best described as the "Royal Molden". The smell of mustiness was so overwhelming, every stitch of our clothing, the bedding and the room in general smelled terrible. The view from both balcony's was tropical; a massive palm tree blocking the view of the other foliage. The beach was about a ten minute walk away and a bit further than we had ever imagined. One morning while walking through the main lobby we were roped into a 1 hour and 15 minute guided tour of the other sister resorts on the mammoth property which would include a free t-shirt and beach bag. We were asked to be in the main lobby the very next day to enjoy a breakfast before our leisurely tour. On our way to the lobby, we stopped at the lobby concierge desk to voice our concerns for the third time about the odor in our room, and to ask about the comp tequila that wasn't in our room or our companions room, and the absence of our package's turn down service. The Customer relations rep assured us everything would be resolved which was a story told to us on two other occasions. We were then wisked away on our grand tour in a private shuttle cart to view the other resorts and suite choices. The tour ended with the 4 of us sitting in on a " Privilege club presentation". After 3 and a half hours we were finally released; after having endured sales pitch after sales pitch aimed at getting us to buy into a resort driven package of extras reserved for members only. We voiced our dissatisfaction with the "Royal Golden" package, explaining the lack of action taken by hotel staff pertaining to our previous concerns. Why would we spend $45,000 or more for 30 weeks stay at any of their resorts....."not including air fare" with the unresolved issues we had already experienced. We were ensured this could never happen if we were club members. We've been home for about a week now, and we're still shaking our heads. We love love love Mexico and will continue to travel to the area. We will never again stay at a 5 star resort with 3 star service, just to be treated like 2nd class people.

Please note, there were 4 of us in our group, and we aren't the type to complain. We do believe people work too hard for their money not to get what they pay for. We paid extra for a special trip, and we have experienced much better value for our money at resorts that don't make claims or promises they can't deliver on.

The best excuse we were offered by a resort employee for not honoring our purchased package , and strangely enough, by one of the top Privilege Club Reps was, "We are obviously over booked".

I guess that explains everything.....

Room Tip: One villa is no different than the other, unless you buy into their "Privileged Club"
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 1, 2012

We were at GBP Akumal for 2 weeks in February. First the good things:

Rooms - very clean - no complaints. Beds are hard but we seem to sleep well
Maids - very friendly and did a good job.
Gardens - Well maintained
Workers - Hit and miss. Some were very helpful and tried their best to communicate while others were rude and painfully poor at customer service.
Food - Buffet good most of the time - not much of a change from day to day though. Coba we felt had the best buffet.
Drink - most of the time the bar actually used real alcohol and the drinks had a decent punch to them.

Now the not so good.
Beach - Likely one of the worst in Mexico. Lots of rocks, not a good swimming beach. There are man made lagoons, that are about 3 feet deep, which is good for the kids but thats about it. The sand part of the beach is ok but there isn't much sand and there is lots of hard rock under the sand, so lots of toe stubbing and knee scraping.
Pool at Akumal is very busing and hard to get chairs. Activity pool is quite far from the main pool so not easy to participate in pool games if you want - Coba was much better.
Layout - way to big. Need to take shuttles between resorts which can take 5 minutes or 20 minutes depending on time of day. We spent lots of time walking and on shuttles - was fun at first, but then turned into a hazzle.
Alacartes - Sucked.... Couldn't get the times we wanted (even as part of the Golden Club) Had to eat at 10:00 pm which sucked more. Only alacarte that we would recommend was the Japanese one at Coba. Found that the buffet was better that most restaurants.
Entertainment- lame We made our own entertainment most of the time at the 24 hour snack bar. The only show we enjoyed was the dancing at the Coba prior to the nightly show.
Golf - this was a good a bad. The course was good. Challenging and well maintained. The employees where a different story. Rude, rude and totally rude. So bad that we decided not to play again.
Golden Club - other than having our room located near the beach, the only other benefit to the goldent club was not having to worry about towel cards. Other than that, it's not worth the extra money.

Room Tip: in golden club villas 65, 66 and 67 were ocean view.
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Bahia Principe Akumal

Address: Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Akumal
#2 Top resorts Hotel in Akumal
#3 Spa Hotel in Akumal
#4 Family Hotel in Akumal
#4 Romantic Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Akumal 3.5*
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe
Grand Bahia Principe Akumal Riviera Maya, Mexico

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