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Gran Bahia Principe Akumal: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 1,343 Reviews
5.0 of 5 stars
805
4.0 of 5 stars
341
3.0 of 5 stars
85
2.0 of 5 stars
75
1.0 of 5 stars
37
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 14 hotels in Akumal
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  • Hotel class: 4 of 5
  • Rooms: 450
Description: Designed by Mexican architect, Fernando Quirarte, and inspired by the Puuc Mayan architectural period. 1 hour from Cancun airport. This description is based on information provided by the hotel.
Address:
Playa Aventuras Akumal Crtra. Xetumal - Cancun, Km. 249
Akumal 77760
Mexico
Check Rates: $332 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Gran Bahia Principe Akumal

( 161-165 of 1,343 )
“Customer Service: Above and Beyond”

Gran Bahia Principe Akumal

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5 of 5 stars
Cedar Rapids, IA
Jan 9, 2008
24/27 found this review helpful

Sorry this review is so late.

This was our sixth stay at the Gran Bahia Principe, the fifth time in the Akumal section. This time was by far the best. The customer service was wonderful this time around. The Guest Service Manager, Ivan Ortiz, treated us so well as returning guests....and of course we will be returning again in April, for our seventh stay. We usually stay for a week, but have decided our next time will be for 10 days. A week just isn't enough!

To anyone contemplating staying in any of the three sections of the Gran Bahia Principe Riviera Maya - you really can't go wrong with any of the three. We prefer the Akumal section, but they are all good, each one with it's pros and cons.

We stayed in Villa 48 on the third floor. Our room had a king bed, and a small trundle bed was brought in for our 6yo son. Everything in the room worked wonderfully. We arrived at approximately 2pm. We checked in at the VIP desk. Ivan showed us to our room, which was ready and waiting. Many of the staff here have remained the same over the years we've been coming here, and we believe that says a lot about the resort. The staff is almost always willing to go above and beyond to make the guests happy. Very rarely do you find a staff member without a smile on their face. We tip for good service at the Bahia, and we find ourselves tipping frequently, because we receive great service.

We enjoy the food at the buffet, and we never use all of the a la carte restaurant reservations that are allocated to us. The buffet selection is large, and the food is very fresh unless you wait until close to shut-down time. We tend to go early in each meal-time, so things are very fresh and all the platters and trays are full... We also like to check out different buffets at different times, and have been known to eat at two different buffets during the same evening meal.... Why not? It's all-inclusive....

We enjoy spending time at the beach at the Bahia. There is a very, very long stretch of beach here. It's not a pure, fine sand beach, but rather a natural coral beach. This makes it good for snorkeling. You'll find some larger pieces of coral rock on the beach and in the water. Parts of the shoreline are rocky, and great for tide-pool exploration. The end of the beach closer to the Tulum Club Diamond has more wave action; the end of the beach closer to the Akumal piers is very shallow and has almost no wave action. Something for everyone! We don't find a need for watershoes when we're just walking on the beach; we seldom wear them in the water but we do use them when we walk on the rocky shore.

The management at the Bahia recognized that there was a large group of TripAdvisor people coming in when we were this last time, and several of us were "repeaters"; a couple of us had been there many times and were good friends of the staff. We were treated to a beach party and a wonderful a la carte dinner hosted by the staff. This was a wonderful touch, and won't soon be forgotten. We made many close friends because of these efforts on behalf of the Bahia staff, and hope to see them all again very soon! Thanks again to Sara and Ivan. We can't wait to be back, April can't come soon enough!

  • This TripAdvisor Member:
    • Liked — The staff at the Bahia
    • Disliked — Going home!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandinmypants's Summary
Date of Stay: November 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: July 22, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Mexico”

Gran Bahia Principe Akumal

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4 of 5 stars
New York City
Jan 2, 2008
16/17 found this review helpful

The Grand Bahia Principe Akumal is an all inclusive resort hotel and it is fantastic. It has two sister hotels in the area and they all are acceptionally nice and fun to live in. Each resort has their own pools and all together have a massive ammount of beach space. There are many bars and refreshment stands located all around the premises and are sponsored by Coka Cola. The car ride from the Cancun airport can be a nucense but once you see the hotel lobby you instantly know that you have come to the right place. Every single staff member of the hotel has a good personality and is nice to everybody that treats them nicely. They are very funny and have a good sense of humor. The food is decent and I found that the food in the buffet got boring after a while, so I suggest that visitors book a reservation for the different resturants. For me (a 15 year old) it got boring after 10:30p.m there was nothing that would be going on and everything but the 24 hour snack bar would be open. I was too young to have a colored band which would allow me to get into the "discoteca" and i was too old for the kids activities and to go to bed at 10 p.m. I would suggest that people who have kids my age should bring one of their friends, and they would have a better time. Im not going to complain because i had a wonderful time, and at night i would sit on the beach and watch the stars on the beautiful beach of mexico, and wait for my brother to get back from the discotec. I will defenitly be going back next year!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SJOLL's Summary
Date of Stay: December 2007
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 13-17
Member since: January 02, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“The Best”

Gran Bahia Principe Akumal

Jan 1, 2008
14/15 found this review helpful

This was my third trip to GBA, we do a girls week in November and my Husband and I go for 2 weeks every spring. We have been to Jamaica, puerto plata(Bahai Principe Rio San Juan great) punta cana,puerto Vallarta, But this is the best place, good food, try Mikado japanaese rest. Steakhouse, and Italian rest. Wonderful staff. Take the golf carts to the hacienda and walk to the road pay 3$ to go to Playa del carmen or any sightseeing. Xel-ha is great snorkling, dolphins, tubing, cliff jumping , spend the day $79.00 including food and drink. Buy oneway ferry tickets to go from playa del carmen to Cozumelas they change ferry co. and your return ticket is no good. The staff is the greatest say Hi to Ulysis and Arturo from the crazy old ladies from Canada that taught them to dirty dance. Try this hotel you wont be disappointed.

  • This TripAdvisor Member:
    • Liked — Everything
    • Disliked — Hard Pillows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crazyoldlady's Summary
Date of Stay: November 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 50-64
Member since: January 01, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great All Inclusive, Just as Expected”

Gran Bahia Principe Akumal

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4 of 5 stars
Houston, Texas
Dec 31, 2007
18/19 found this review helpful

Our Travel Agent, Leisure Quest Travel, did a great job in recommending this place to us. For $220/night, we got to stay at GBP Akumal during High Season! Our purpose was to go and rest and sit on the beach or drink by the pool. GBP Akumal delivered on all accounts.

Since you are on an all inclusive resort, you'll find the cultural aspect of the hotel is sanitized for the huge amounts of European, Canadian, and American tourists ($20 for 12 oz of sunscreen!!!) that they serve. This does spill into the food. The food was ok and is your typical buffet type food (pizza, fried stuff, fish, etc). We did go to four of the al la carte restaurants and found them to be passable. I wouldn't pay extra to go to them, but since they were included in our package, we didn't mind trying them out (Frutas del Mar was the best of all that we tried).

Keep in mind, the al la carte restaurants require pants (no shorts) for men, and no bikini tops for ladies (must wear an over shirt). Capri’s for ladies were allowed at the restaurants.

The best beach is at the Tulum Resort. But we liked the pools at Akumal. I was under the impression all guests have access to all resorts (we did, anyhow). So, it didn't matter to us where our hotel was since they have trams that go between the other resorts every 10 min or so.

One small detail that I liked about our stay is that we checked out at 12 noon but our transfer back to the Airport in CAN wasn't until 1pm. They do not cut off your wrist band, and so you can eat a small lunch at the buffet when it opens at 12:30 pm or continue to enjoy beverages until your ride arrives. Overall, GBP Akumal was a class act.

  • This TripAdvisor Member:
    • Liked — Beaches, Pools, Grounds
    • Disliked — Hard Bed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrvlFiends's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: September 03, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Stunning Resort!”

Gran Bahia Principe Akumal

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5 of 5 stars
Vancouver12345
Dec 31, 2007
21/22 found this review helpful

My boyfriend and I stayed at the GBP Akumal from Dec 4-Dec 11. I cannot begin to describe how wonderful the resort was. Everything was near perfect and we're already looking forward to coming back in the future.

I want to begin by warning travellers about the time share pressures you'll be greeted with when you arrive at the airport. Be careful of people trying to con you into joining "free" buffet breakfasts. They seem very trust worthy and legitimate, however, if you join these breakfasts, you'll most likely spend the whole day at a different resort, which will end up being a waste of a day. They lure you in by claiming they'll offer you discounted prices for activities. They usually ask you for a deposit of $20 per person so they can "reserve" you a seat at the "free" breakfast. Don't fall for this and just politely say "no thank you."

Upon leaving the airport, it took close to 2 hours to finally arrive at the resort. I would say that this is the only downside of staying at GBP. However, I believe if you plan to stay specifically in the Mayan Riviera, it would take the same amount of time to get to any resort in this area from Cancun.

Once we arrived to the resort, we were greeted with a welcome drink and taken by shuttle to our room. The resort is very large and spread out, so they do have shuttles running regularly to and from the lobby. You can also visit the Coba and Tulum lobbies and eat at their buffets/restaurants.

Our room was beautiful. I was weary because of previous reviewers complaining about the hard beds, however, my boyfriend and I didn't find the beds that hard at all. We slept very soundly and comfortably on all nights. I suppose it depends on what kinds of beds you're used to sleeping in. In anycase, the rooms are very clean and spacious with marble floors. I recommend leaving $2-3 a night for the people who clean the rooms. They do such a wonderful job at keeping the rooms well kept, that they deserve a good tip. I believe they will also take extra care if you tip them.

The food at the resort was satisfactory. We didn't expect too much because we were aware that catering to hundreds or thousands of guests can be very demanding. Most of the time we ate at the buffets and we were allowed to have 3 a la carte dinners. The buffet food was nothing special, but we weren't picky and always found something that we liked. The buffets do offer a variety of different ethnic foods ranging from french, italien, chinese and even japanese. There's always fresh vegetables and fruits available and a large variety of desserts. Pizza, burgers, pasta, fries, any fast food you can think of was usually served at the buffets. The Coba, Tulum and Akumal buffets all serve pretty much the same thing. However, my boyfriend and I found that the service at the Akumal side was superior to the others. I recommend tipping the servers at the buffets as well because they do work so hard and they do an excellent job at giving high quality service. We were both very impressed. As for the a la carte dinners, they were all very good. If you go to the PR people, they have menus of all the restaurants in a small binder that you can look at and see what appeals to you.

The grounds of the resort were IMMACULATE. I cannot stress this enough. Everything was beautifully kept. My boyfriend and I were in awe at how pristine everything looked. The pools are big and they never get too busy. There's bars by the pools and swing bars near the beaches. Snack bars can also be found near the beach areas. If you like, there are also smaller pools which are much quieter. The beach at the resort was gorgeous. I prefer the beach on the akumal side, however, the tulum beach is nice as well. Be sure to bring water shoes because it does get fairly rocky when you enter the water. However, after you pass a certain point, it's not as rocky anymore. You can snorkle at the beach, there's TONS of fish near the docks. Absolutely beautiful. In addition, it was never too difficult to find chairs at the beach, however, it did sometimes get busy around noon. So if you want to be guaranteed a chair, I would recommend going to the beach at around 11 or even 10 if you can, There are also hammocks that you can lie down on.

All in all, this was a wonderful trip and I can guarantee that if you choose to stay at GBP Akumal, you'll have a fantastic time as well.

  • This TripAdvisor Member:
    • Liked — The service
    • Disliked — The distance from the airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouvergirl12345's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: December 31, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Gran Bahia Principe Akumal

( 161-165 of 1,343 )
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