My husband and I stayed at this resort form Oct 14 until October 21st 2011. Granted the trip from the airport to the resort is long, about an hour and a half, almost two hours. My husband downloaded movies on his phone, so we just watched a movie. 8 )
The first two days it rained pretty good, but hey, it's rainy season right? I was disappointed that the swim up bar was unattended when it was raining. All the activities move inside. We did find the jacuzzi bar staffed though. It would be nice if the jacuzzis were heated.
The complex is huge! You have access to Tulum and Coba through the little trams that come quite frequently. We never had to wait long. You also have access to the hacienda, which is a place with shops. It is also where you go to rent bikes and where the disco opens at 12am? That's a little too late to go so far from my room. I know there are trams but if I'm going to drink to the point of dancing and having a good time, I'd like the disco to open earlier. you wake up early, out in the sun all day, drinking all day, it's hard to stay up until 12am. The complex is well manicured. Very beautiful. We liked the beach the best and the swing bar! We also frequented the quiet royal lobby's at Akumal and coba. Try a Mexican guiness shot at the Coba royal lobby bar. Amaretto with pina colada on top.
There were iguanas, anoles, swifts, tree frogs, raccoons, kudamundis and bats. The kudamundi's are adorable. I wasn't feeding them, but others were. If you decide to feed them, please realize that they become dependent on people and you can get bit.That's just what we seen around the resort. The snorkeling right on the beach at the complex was also incredible. We've paid for worse in the past.We did have our own equipment. I just use goggles myself. We seen lots of Sargent Majors, wrasses,little puffer fish, gars, tangs, even a mimic tang! Lots of urchin's so watch where you put your feet. I felt safer with water shoes. There was also fire coral. Again just watch where you are going. We seen sand anemones, brain maze coral, gargonians and lots more my husband would know the names of. I just wish it was the right time of year to see a turtle. We were told that you can go to the hacienda, catch the public bus to Akumal beach and pay for some snorkeling with a guide.
The buffet was typical. Tulum was the worst in our opinion. I'd recommend eating at the snack bar for lunch. It has the same stuff the buffet has.We did book our a la cart restaurants online before our trip, which was great until the last one, which ended up being closed. We went to the Japanese "mikada" which was good. Had similar in Cuba. The Arlequin gourmet was pretty good also. We had decent fillet mignon. I also enjoyed the welcome drink, tequila, champagne and sprite. Yummy dessert too, tiramissu and creme burle. Our favorite restaurant was the Brazilian. It was quite good. We've been to rodizzios in town that cost $30 a person, this was slightly better. The one that was closed was Italian. It wasn't fun trying to find it at another complex, just to find out it was closed. Dressed up for the buffet. For us, it wasn't a huge deal.
We did do one trip to the Mayan ruins of Coba. It was amazing. We asked for the half day so it was just going there and back without the commercialized visit to the village...
It was just us with one other couple. Our Guide xavier was so passionate and informative. The climb itself is a little scary, don't look down. My only complaint is that I felt rushed to climb with a time limit as we opted to walk the 2.5 miles instead of pay for a "limo" which is a guy with a bike/bench for you to ride. Be respectful and go with an open mind. Mayans are still here today.
We had a mattress topper. View was ok. Spacious. Liked having the couch and table. Smoking on the deck only. Tv wasn't great, but someone else must have complained, as they did come to repair it and it was much better. We don't go away to watch tv though. Our biggest complaint with the room was that the coffee wasn't replenished everyday, and we tipped $1 us or 20 pesos everyday with a small gift. We had ok towel art and the towels were replenished when we indicated them to be. ( n the floor vs on the rack)
We have taken fishing rods through checked luggage in a tube to Puerto Vallarta and Costa Rica in the past without incident. This time, the rods never made it. We filed a complaint. There were a few other people we seen missing their bags, one of which was a girl that came to get married! She had her dress in carry on and I think her bag was found a few days later. In our case, still no rods. In order to get our $250 reimbursed we have to jump through a few hoops and aren't even being credited towards our next trip. Guess we will use West Jet or Air Canada. Actually the trip to Puerto Vallarta was West Jet and it was very nice. Highly recommend, which is strange cause domestically I might hesitate to recommend. The day of the welcome info session, the desk will be lined up. Keep that in mind.
All in all we had a nice, relaxing vacation. I'd like to go to Cancun again but I wouldn't stay at this resort again. I'd opt for more luxury in a slightly smaller setting. The employees at this complex deserve a kudos as they were all friendly, helpful and work hard. English is their second language but they really do try.