If you ABSOLUTLY WANT the comfort, luxury, style, excess and extras of a 5/6 star all inclusive hotel, the Oasis Tulum may not be for you. You should book its upgraded Twin the GRAND oasis tulum on the same site or go elsewhere. We were in Tulum from Feb 17 to Feb 24 2014. The Weather was perfect!! We loved it and we will go back.
4 Negative points and than I'll have the lengthy positive points:
NEGATIVE points: FAR FROM THE AIRPORT. Its a TWO and HALF hour drive from Cancun airport. We were traveling with a 16th month old baby. It was TOO LONG when you are not prepared.
CHECK IN: Reception is slow and the customer service isnt always the best - even for a spanish spaeker and someone that has lived in Mexico like me.
$$ SAFETY DEPOSIT: We paid the ridiculous 7$ a day for the safe and Some of our MONEY WAS STOLEN from our safe. Of course the hotel acted like were were crazy. But these things happen even in the safest place. So i left my wallet in plain site afterwards and not a peso went dime went missing! so...
$$INTERNET: if you have to be connected even vacation, you have to pay, UNLESS you use the free computer in the Lobby. We didnt care actually. But this might be a negative points for some.
$$restaurants 2 of the 5 a la carte restaurants are limited to the GRAND oasis Tulum guests ( black bracelets) or those who pay the extra 30$. Once you understand that they are running 2 hotels on the same property/resort it doesnt bother you at all and you make the best of what you have access to!!
POSITIVE: We loved it!! We ate well, slept well, met some great people, so family friendly, the people who work there are kind and attentive especially to and with the baby.
My husband, my 16th month old baby, my mother-in-law and I really enjoyed our stay at the Oasis Tulum.
BABY FRIENDLY: there are ramps everywhere EXCEPT to access the GRAND OASIS lobby to check in. But the bell-man are there to help with strolelrs. There are bosster seats in all the restaurants. The food menu options are baby friendly and you can request and get a safe wooden crib installed in your room. There are several shallow sections in the pools and the KIDS CLUB IS GREAT!! the staff is great, the toys, swings even smal snack area and little in a shaded limited access area. We requested a room in a secluded section of the resort where we wouldnt be overwhelmed by the nighttime activities noise or the college partygooers with loud music. We were happy with our room section. Quiet, quiet and clean.
The look: The hotel is in a secluded area and private beach. Very understaded but modern. The fleet of OASISLOVESU smart cars that welcomes you is cute and the AMAZING view of the carribean ocean from the lobby gives you an idea of what the hotel wants to be. If you have class envy/luxury envy, You will not like the Oasis' TULUM simple, smaller and older but VERY clean and comfortable rooms because there is the GRAND oasis on the same property thats very modern and upscale. We were on the 1st floor in the 3000 section. Very quiet secluded area with a veranda, lush trees. Being on the 1st floor without ablacany but a concrete terrasse with lounge chairs was safe and It practical for our stroller and all the baby things we had. I dont care for the overly modern hotels because they may not have children in mind and you are worried that you're child will get hurt by or with the design elements. We had 2 comfortable large double beds a flat screen TV and enough channels to keep the kids and sports lovers happy in the evenings when we wanted to head to bed early. The room was well decorated with a wonderful huge painting of A plus size Mayan woman that was a source of many interresting conversations. We requested a crib and clean wodden 1 was installed in our room. The rooms are poorly isolated so you hope that you have another family like yours or quiet neighbors or you will be mad and sometimes worried that you can hear the neigbors toilet flush. lol. But than again we were only in the rooms to sleep so it wasnt an issue.
POOLS: The pool area was great for us. Again shallow waters, baby can play parents are appeased.
Kids club: WONDERFUL!! The staff is so enthusiatic. Enventhough children have to be 4 to be left there, parents can enjoy the kids area with their babies. My daughter played with other children and was cajoled by italian and spanish speaking monitors. It was wonderful for us and her to be able to do things that didnt inviolve a bathing suits.
The beach: SNORKEL LOVE!! we love to snorkel so having the end of a coral reek 3 feet into the water was fantastic! It was wonderful to be able to see all these different fish without paying for an excursion. We had been told taht the beach was all rocks and dangerous. For someoneone who is used to placid waters, it can seem rocky BUT its a coral reek. Be careful where you step and you will love the experience. The water is clear and clean, depending on the time of day there are waves but the waters are shallow and warm.
The beach is well kept and clean. No complaints there. Get up ealry though if you want to be under a palapa.Also we didnt get harrassed by vendors which was great!!
The food: enjoyed the food, they had several authentic mexican dishes all though out the day at the buffet and the restaurants so we really enjoyed that experience:) except for the meat: over cooked but its a matter of taste. If you only like pasta and bland foods the grilled Nopal and Mole poblano might not be for you. We loved the food. Fresh fruit and great desserts ( flans are amazing).
The staff: polite and pleasant. They were all attentive to us and the baby so all that attention was appreciated. The cleaning crewa were thourough and quick.
Clientèle: We met other families like us ( 3 generations), multi ethnic/multi race. We met plenty of other parents with young kids so it was nice to have the babies playing and interacting and no one worried about baby sqeals and strollers in the way.
Noise: Its a quiet hotel and that was one of the main reasons we chose the hotel and specified that we did not want to be in a room by the beach or in a busy part of the hotel.Even though there are activities everywhere all the time you are not assaulted with EDM and house music, and noise. Even the college kids getting drunk by and in the pool were mindful of the kids playing by and other around them in our area. We heard from other guests that security was ofeten called in the villa section by the beach due to loud partying noises from the spring breakers. I cant say is its always like this but for us is was nice.We met great people, had great conversations, ate well, NO ONE GOT SICK ( eventhough friends of ours kids fell ill on the trip).xcursion to the Tulum ruins and XEl-Ha. It was wonderful ( 150$ extra).
Now its a matter of taste. We had friends change hotels because they hated everything about the hotel, we had another friend upset that she booked the simple Tulum where we were which is a high end 3.5 star hotel as opposed to the Grand Tulum with the rooftop pools, and reserved section at the buffet which is a true to form 4 stars resort.
All in all we Will go back!! I do recommend it. It had everything that matters to us: Close beach, Kid activities, and great food!!
- Official Description (provided by the hotel):
- "People say I'm gorgeous, but that's just how nature made me: fresh and beautiful, with a price that's definitely down to earth. I run with the quiet crowd, away from the bright lights and hustle, but my beach is the most extraordinary paradise you can imagine, with its amazing shape and coral reef, and spectacular scenery all around. Bring the family: spend time at my spa while the children check out my super new Kids' Club". ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Caribbean Online Mgt Corp., BookIt.com, Hotels.com, HotelTravel.com, Odigeo and Despegar.com so you can book your Oasis Tulum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Be Live Grand Riviera Maya Hotel Akumal
- Grand Oasis Riviera Maya Akumal
- Oasis Grand Rivera Maya
- Grand Oasis Riviera Maya Hotel
- Club Oasis Akumal
- Oasis Akumal
- Oasis Grand Riviera Maya Hotel
- Oasis Tulum Riviera Maya/Akumal, Mexico