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“We were impressed!” 5 of 5 stars
Review of Oasis Tulum

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Oasis Tulum
3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)   |  
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Ranked #18 of 21 hotels in Akumal
Cochrane
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“We were impressed!”
5 of 5 stars Reviewed October 2, 2013

Unfortunately, we only had a day pass for the Oasis Tulum (we were staying at The Oasis Sens in Cancun). But our next vacation will be at the Oasis Tulum. What an elegant place! And the location is perfect. With a reef further out to stop the waves, the snorkelling is wonderful. The beach is to die for and the different bars and restaurants were outstanding. We ate at the seafood restaurant and the food was scrumptious. We also tried the Japanese and Chinese food offered, and it was very good, too. Although, the Japanese kitchen had closed already, our delightful young waiter was able to get us some Tempura Shrimp. Can't wait to go there next year.

Room Tip: We didn't stay overnight, but an ocean view room seems to be the best
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, PR at Oasis Tulum, responded to this review, October 8, 2013
Google Translation
Dear Guest:

We are glad you could enjoy one daypass in one of our hotels, so it gives us great pleasure to know that we could meet your expectations and that you enjoyed our selection of restaurants and personal service you received during your visit.

We hope to welcome you soon on your next visit.

Best RegardsEstimado Huésped:

Nos alegra que haya podido disfrutar un daypass en uno de nuestros hoteles, asi mismo nos da mucho gusto saber que hemos podido cumplir con sus expectativas y que haya disfrutado de nuestra variedad de restaurantes y servicio personalizado que recibio durante su visita.

Esperamos recibirla pronto en su siguiente visita.

Saludos Cordiales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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874 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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English first
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 2, 2013 via mobile

My 4 year old and my parents arrived saturday morning. The bus ride was horrible having to stop at several resorts to drop guests off ( sunwings issue) when we finally arrived in the afternoon are rooms were not ready but check in time was 3 pm so we were early. The resort is very quite which is what they adversise "the calm resort". The food was far better than the domician or cuba great variety but not all the resturants were open. My daughter loved the ladies at the kids club ( they were amazing Andrianna and liz) she made so many arts and crafts that far surpass what she brings home from jk. Samone in the animation team was great as well since she speaks several lanuages and is familair with the resort and area and can give you lots of info. I wished all the bars and reaturants were open for our stay and the ones that were opened opened on time since if you went for a drink just after 10 am they told you to come back in 15 min not our canadian 15 min but mexican time which is closer to a half an hour. All in all great trip, great staff, great beach. Wear bug spray as i was bitten by what they call a horsefly and had to call the doctor who only takes american cash ( nobody else was bitten that week but dont take your chances)

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Oasis Tulum, responded to this review, October 7, 2013
Dear Stacey:

It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service.
We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them for their amazing job.

It will be a pleasure for us to welcome you again on your next visit.
Best regards.
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Fort Worth, Texas
1 review
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed September 26, 2013

Where to start. Ok, when we arrived at the grand oasis tulum we were greated very nice; after the bell boy took us to our room it smelt like mold but being many times in the carribean we thought it was because of the tropical weather(musky). After that, my wife tried to take a shower and the handle of the shower shocked her but she thought it was just the cut in her finger that was causing her tingles; but when it was my turn to shower i got electric shock from touching the handle. So we went to the front desk and complaint about it telling them that's a serious matter and somebody could die from it an we requested another room that we got the next day. After we moved to the next room we found out that there's no A/C in the room nor a fan and no window or balcony that you can open and sleep confortably. About the A/C there's none in the whole resort including in the restaurants and where they set the buffet it was so hot that the cheeses were melting and sticking together making it impossible to pick. At the buffet there's a terrible smell of sewer like. You definitely sweat like a hog when you eat at these restaurants including the buffet which is sometimes restaurant and sometimes buffet. They claim to have 13 restaurants but is mostly a few that convert to different restaurants. The next day we lost power in our room, again we went to the concierge and complaint about it they said not to worry they will fix it to only found out late night that it wasn't fixed; i called the front desk to tell them about it but nobody pick up so i went my self to the front desk to see if anyone was there working like they suppose to. When i got there it was four of them standing behind the desk chitchating, so i get very upset i told them why they aren't picking the phone when people are calling them. Then the so called supervisor told me that i am very rude and should'nt be yelling at them not realizing that it was him who was rude for not doing his job properly. After all that they followed me to my room and it took them the whole 05 minutes to fix the problem. Another time we were having fun outside by the pool (only place to get fresh air) with some friends that we met over there but we had the lights turned out on us somehow to ask us to go to our room even thought we were'nt bugging nobody. The only positive about this resort that i can say and i've been more than 10 times to cancun (different resorts) it's the employees are very nice and try to help to their best even thought they are overworked and under paid according of some of them.Being for my wife and my self we will never return to this resort even if they pay us. I forget to mention that the beach is very nice even that it rained on us most of the time. After every rain we had water leaking in our room that made it more smelly. If you want to suffer go ahead and book a vacation but don't say that you weren't warned. To these people saying that it was a great vacation or things like that, i bet they do not travel much. God bless and good luck. We were there Sep. 4th to Sep. 13th 2013.

Room Tip: Do not pick a room with ocean view because there's no A/C and no window to open to get fresh air...
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 22, 2013

overall what a great experience, my wife and I wanted to get away somewhere out of the country, never been to Rivera Maya and i was amazed to the great service we received, the staff is so great we were very thankful, always going out of their way to help you; food was awesome, Sarepes is highly recommended, the view its just amazing, the people we met in this resort will see again for sure, cheers from the Colombian guy and Canadian girl, will see you again soon

Room Tip: try to stay on the newer part of the resort
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, PR at Oasis Tulum, responded to this review, September 23, 2013
Dear Mario:

It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service.
We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation.

It will be a pleasure for us to welcome you again on your next visit.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 18, 2013 via mobile

This was our second choice had plans for cayo Santa Maria but the price spiked. Never been to riviera maya before or an oasis resort. Wow is the best word to describe the experience. I'm in my Late 50s usually travell alone. Decided to ask my 23 year son along. Just finish school out of long term relationship figured he needed a break. Keep dad company. I usually just like to chill on the beach with a book. He made friends with the bartender and I hardly ever saw him. He happened to meet a girl who lived not far from our home in Canada. Personally I think she was the best lookin girl at the resort. Wish I was 30 years younger. Lol. There was all age groups as guests. Lots of people to converse with. The layout of this hotel was amazing. Everything was located with in a 10 minute walk. Almost the whole complex is right on the beach. Literally a hop skip and a jump. Unfortunately this review will make it unaffordable for me to visit again. I got lucky wit the package I picked. This resort is perfectly located between tulum and playa del carman. We rented a cute smart car from resort and it only cost 45. For a 24 hour period. Saw the ruins the sea turtles, tulum beach hotel area where I would love to retire. For the shopper check out the world famous 5th ave in playa del Carmen where you can buy "anything". The hotel was clean, food was great especially the lunch Japanese menu yum tempura prawns and spring rolls. Rooms clean beer cold and plentiful. Beach awesome watch for turtles laying eggs at night. Should be rated 5 star

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Oasis Tulum, responded to this review, September 19, 2013
Dear Guest:

Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations.
It is gratifying to receive such great comments regarding our staff; we will surely congratulate them for their terrific job.

Best Regards
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Mississauga, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 18, 2013

We went the week of September 9th. My boyfriend booked a trip for us for our anniversary. We had a great time. The staff was so great, anytime anything went wrong in the room, they we there before we could finish our sentence. Our bartender, Ricardo, was so sweet and so awesome, he made the BEST Pina Colada I've ever had, so smooth. I was stung by a bee and he gave me ice cubes. The food was good, not sure why everyone says the food was bland.he swimming and the beach was beautiful. The snorkeling was great, we saw a barracuda, that was kinda cool. All around we a great time. Drinks on the beach, thanks for the great time. PS tell Ricardo we say hello! (We will go back.)

Room Tip: The room 2139 was a wee bit noisey, all of them down there were, it's just due to the echo, but...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, PR at Oasis Tulum, responded to this review, September 19, 2013
Dear Guest:

It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service.
We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them for their amazing job.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajax, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 17, 2013

This is our third time visiting an all-inclusive Caribbean resort, the first being in Cuba and the second in Dominican. Oasis Tulum had the nicest beach, ideal for snorkelers and sun lovers! It also had the worst food, by far. Not only did we find the food bland and tasteless, but the lack of variety and selection was painful. We were also annoyed with the food system, i.e. twice a day there would be a period of time when the buffet was closed but the snack bar hadn’t opened yet. When the late night snack bar finally opened to us 15 minutes later than advertised, we were disappointed to see nothing but cold cuts and bread. A few of the restaurants were closed throughout the week (the lack of the advertised sushi bar was a huge disappointment), and most of the ones that remained open smelled so badly of mold that we couldn’t stay inside for more than a few seconds. Service was decent, especially Hugo at the Martini bar, but you could really tell it was low season. The resort was attractive to look at, with nice pools, but it was so dark at night you could see where you were going. The room was nice, but all in all we just never felt comfortable at this place. We will never return to an Oasis resort.

Room Tip: Choose another resort.
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, PR at Oasis Tulum, responded to this review, September 19, 2013
Dear Micah:

We are truly sorry for the inconveniences you encountered during your stay. We appreciate you for taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests.

We hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Spa Hotel in Akumal
#12 On the Beach Hotel in Akumal
#13 Top resorts Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
Official Description (provided by the hotel):
"People say I'm gorgeous, but that's just how nature made me: fresh and beautiful, with a price that's definitely down to earth. I run with the quiet crowd, away from the bright lights and hustle, but my beach is the most extraordinary paradise you can imagine, with its amazing shape and coral reef, and spectacular scenery all around. Bring the family: spend time at my spa while the children check out my super new Kids' Club". ... more   less 
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Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico

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