We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Luxury Resort that is upscale and sophisticated!” 5 of 5 stars
Review of Oasis Tulum

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Bookmark
You added Oasis Tulum to your Saves list
Oasis Tulum
3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Save 40% this Christmas!
Ranked #17 of 20 Hotels in Akumal
Brampton, Canada
1 review
4 helpful votes 4 helpful votes
“Luxury Resort that is upscale and sophisticated!”
5 of 5 stars Reviewed April 10, 2013

My family of 3 visited April 01 - April 07, 2013. We stayed at the Casa Club Family Fun Suite which is located close to the main entrance of the resort. It is a lot quieter here and has its own pool, day beds with white curtains, snack restaurant, sports bar, pool table, table tennis, and air hockey table. There are 3 floors in this section containing rooms. The room was like a 1 bedroom apartment with a kitchenette, living room with tv, and bedroom with tv, and finally a large bathroom. To get from this area to the main resort area near the beach, it took 10 minutes by walking or 2 minutes by golf cart that runs continuously back and forth. There are also bicycles that everyone enjoyed taking back and forth. The walking is good especially after eating so much food and drinking so much beer.

The resort itself has a lot of glass walls and white stone, which is much different than other resorts that are don't have walls in their lobbies and restaurants. What is great about this resort is that you must be at least 25 years of age to attend this resort or be with someone who is at least 25. That means that no parties and no groups of teenagers are roaming around screaming and yelling and partying like in Dominican Republic or Cuba. The restaurants serve good quality food, and I even had Beef Tenderloin 3 nights in a row at the a la carte restaurants of which there are two and you can book every day if you like for dinner. There is an excellent Asian Bar right near the whirpools and beach area/buffet area called of which you can order a la carte dishes for lunch like Coconut Fish, Shrimp, Spring Rolls, Sushi and Fried Ice Cream. The buffet serves great food and you can have eggs and prusciutto every day. Another place everyone talks about is Happy Chicken which serves chicken wings, chicken burgers, baked chicken and other goodies. The server is dressed like a Mexican farmer.

There are numerous bars and the swim up bars are good too. One swim up bar serves sushi which is about a 6/10. The beers served at the bars are Dos Equis and Sol. Liquor is mainly low end, but there was Sky Vodka and Early Times Whiskey at the Sports Bar a few steps from my room. You can watch UFC fights, hockey and a lot of soccer here.

When sitting outside for dinner or at the bars, there is no loud music typical of the Caribbean, but instead they play instrumental, jazz and vocal music like you would be at a high end lounge in a typical North American city. This makes the resort feel very sophisticated and adult like, for families all around and couples to enjoy. We saw some single people who were there as female-female and male-male groups, who appreciated the high class of the resort, but it did not seem meet their party like expectations. There were many Europeans there, even people that flew in from Moscow for 14 hours to spend a week at this resort.

From talking to people who stayed at the Grand side versus people who stated at the regular Oasis Tulum oceanside or at Casa Club, it is not worth paying the extra. The Grand Side has access to their own lobby with premium drinks and a few extra restaurants and their own roped off beach chair area. The only problem is that most of the people from the Grand Side did not want to spend much time on their side, because the roped off side was very small and everyone was on the main side of the beach in the common area. As well, there is one buffet that everyone must share. Grand Side residents had black bracelets while regular Oasis Tulum residents had purple and orange bracelets. People from both sides mingled normally in the main areas of the resort and it was hard to tell that there was any division of the resort given that the front lobbies don't inform anyone of the segregated areas.

Activities during the day are quite low which includes some yoga, water aerobics, beach volleyball, and water volleyball. If you want snorkel gear, you can go near the main lobby and get it for free for 2 hours at a time. There are small fish that come up to you just 10 feet into the ocean water. Water temperature at this time in April was not bad in both the pools and ocean.

If you go to this resort, you will not be disappointed if you can get it for a good price. This entire area in the Mayan Riviera beats any 5 star in Cuba of Dominican Republic hands down. It is half an hour away by collectivo (little van taxi) to Playa Del Carmen and 25 minutes away by collectivo to the Tulum ruins where you can go shopping.

Don't listen to all of the negative reviews. After talking to over 50 people at the resort, most people had an enjoyable check in experience as well as stay experience. The ones with the negative reviews likely booked in large groups and did not research prior to booking. Also, the rooms are a lot more modern here compared to other resort reviews that talk about being outdated and old. This resort has done a lot lately to modernize their look and it shows when they have a painter who is there every day touching up their beautiful white walls and stone. Book this resort if you can get it under $1000 and have a good time in a beautiful part of Mexico.

Room Tip: Casa Club has rooms near the entrance of the resort which are spacious and quiet. The Grand side an...
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

966 reviews from our community

Traveler rating
    263
    317
    168
    117
    101
See reviews for
314
392
7
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
LACONIA
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 10, 2013

Let me start by saying this was sorta last minute. Looked for a reasonably priced couples vacation for my husband and I. I research a lot..I mean a lot. Sometimes the reviews are more of a source of anxiety prior to the trip than good. That said..our trip was great from start to finish and can't wait to come back.

Arrival: Our flight was on time and we actually arrived in Cancun before schedule. Customs the fastest ever. Easy luggage retrieval and off to meet our arrange van service with Olympus Tours. Making through the airport without getting stopped for time share speech is possible. We were polite, said we booked everything we needed already and kept moving.

Van service: Our drivers were well marked in bright orange shirts. Our name was not on their list, but one phone call and we were off to our hotel. Waited about 15 minutes for two other couples who were to share our van. Only one stop on the way which was nice. Took about 90 minutes to get to our hotel. Our driver dropped us off at the Oasis side lobby rather than Grand Oasis despite me telling him.

Check in: We saw the small lobby for the Oasis and 8 people deep in all 3 lines and were discouraged. Luckily, my husband asked if this was also for Grand Oasis check in. It was not. Our luggage was whisked away to the Grand Lobby which was absolutely gorgeous. The bell man immediately took our luggage, brought us a beverage from the bar, and handed us a cool face cloth to wash up with. No one in line at check in. Of course our room was not ready as we arrived at 11 am. We were given black bands associated with Grand side. The color band dilemma is as follows. Orange and purple are Oasis colors and black is Grand Oasis with Gold being VIP ( this includes free Wi Fi and top shelf liquor. Children under 18 are grey. Grand lobby has a computer for all to use that has free Internet. Quick check of email and Facebook is all we used for.

Pools: They were clean and beautiful but not heated and end of March/early April they were too cold for us which was a shame. We would have liked to enjoy the swim up bar in the endless pool. Some braved the pools, mostly kids though. Roof top bar had individual soak pools that in theory were nice but just as cold. We ended up here towards the end of the day to follow the sun.

Bars: Bars do not open til 10am which was a bummer for the Mimosa in the morning lovers. We didn't use the swim up bar due to cold water. The lobby bar was a martini bar also. These drinks were NOT covered in the all inclusive, nor were bottled beer or bottled wine. None of which was a problem for us. We brought BUBBA mugs with us, although we saw them for sale at the markets at Akumal public beach with Rivera Maya engraved on them. These cups made our trip. We got the 20oz and they were perfect for our Cerveza or frozen drinks. We would fill up with Cerveza at the buffet or right out the lobby before heading to the the beach. The Miami Vice frozen drink was awesome. We asked for top shelf liquor and they had no problem with it. They had no problem filling our cups either. The grand side had beach waitresses going up and down the beach bringing drinks and food. Yes we tipped our waitress. Long haul for her in the sand. At night the beach and roof top bar was lit up with glowing colored balls that illuminated the whole area. Very beautiful.

Room: We opted for grand garden room as our goal was not to spend much time in it other than to shower and sleep. We had hot water the whole time we were there except one evening where the pressure was not there. A little time and a trip to desk and it was fixed in a jiffy. Bed was very comfortable. We had requested a King and that is what we got. View from balcony was nice as it overlooked the pools and gardens. Mini bar was stocked daily and had 2 cerveza, 2 Sprite, 2 diet coke, 2 coke and 2-4 bottle waters. This was plenty for us. We took the water to the beach and drank soda at night.no wi fi in room unless VIP. Only garden rooms have balconies though. Oceanfront have huge picture windows that don't open with exception of ground floor rooms where the huge window swings open so you can walk onto beach. Everyone can see into your room though unless you close your curtain.

Restaurants: We had some of the best food we have ever had with spectacular presentation.

Breakfast started with buffet. We got to sit privately designated ocean view grand area. We entered it by way of the stairs off of the lobby. Other entrance on the Oasis side. Mini buffet with pastries, croissant sandwiches and a selection of cheese and meats were for Grand only. Fresh fruit, omelets to order and fresh juices were plentiful. I loved the goat cheese and would bring up with me to the omelet station instead of shredded cheese. Breakfast meats were sausage daily and every other day bacon and ham. We tried some traditional Mexican dishes also and they were tasty. Kid friendly in that there were cereals, muffins, rolls, French toast and pancakes everyday. No maple syrup. They use honey. If you must have maple syrup...bring your own.

Lunch was by far our best meal. We ate at Careyes terrace almost every day. The salmon appetizer was fabulous. We tried the coconut prawns and calamari also. Both delicious. The curry soup was tasty. All the sops are either broth or creamy soups. The entrees of Salmon, Tuna, and garlic Prawns were some of the best we have had. Presentation was 5 star. We had sushi pool side on the Oasis side which was good. The Asian restaurant was good just extremely slow. Order all you want up front. Rice, app platter, the Philadelphia rolls, and the beef were all good. App plate small so you will want to get your own and not share. Ate lunch at buffet just the day we arrived. Big selection but basically the same each day. Always can find something to eat though.

Dinner was either buffet or reservation only restaurants except Brazilian steak house (no reservation needed) We made reservations for dinner the next night before or morning of. We didn't have a problem getting in at the time slot we wanted. Dinner is slow so be prepared. I think they have a centrally located kitchen that all the restaurants work out of or at least it seems that way. Least favorite was steak house. Most of the premium cuts of meats were a surcharge. Wine by the bottle was also surcharge. House wine by the glass was either red or white and was just ok. Favorite dinner restaurant was the Sarpes. This was traditional Mexican. We had fajitas that were good. Did not eat at Italian as we were in Mexico. Gourmet Mexican, Careyes was suppose to be the best one, but I think their lunch was much better. We got lots of guacamole and pico which was always fresh. I thick we ate our weight in guacamole.

Activities: The Oasis lobby has snorkel equipment (mask & snorkel) that it lends out for free. You sign it out for 2 hour blocks. This seemed to be just right for my husband. He got them everyday. Ocean was fairly warm. Much warmer than pool. There is a breaker some ways off of the shore that kept the waters calm. Best beach as far as we could see. Lots of fish and coral seen. We took public transportation for $2/ person each way to Akumal public beach about a 5 minute trip. You have to walk in once you are dropped off. They rent snorkel gear there which is a must. My husband saw 13 turtles varying in size from small to the size of a Mack truck tire. So awesome! We didn't do any tours, although many headed to the ruins which were VERY hot. A few mentioned the dolphin experience. We were content to sit at the beach. Lounge chairs were taken up pretty early, especially on the Oasis side. I usually woke around 6 and headed to beach for early morning reading before breakfast. There was always chairs on the Grand side available. Having shaded hut to lie under during the hot hours was a must. Towels were huge, thick and plentiful. No need to bring your own.

Entertainment: The night shows in the theatre were fun. The circus soleil version was good. We honestly only made it to two or three due to the time our dinner ended. The sports bar was some distance away at the club casa. Short ride in the golf cart got you there. Sports on the TVs. Air hockey, pool tables and ping pong for the young at heart. A snack bar and pool too. There are rooms here too but they are way away from the ocean and all the other restaurants. We never made it to the dance club or karaoke. We couldn't stay up that late after a full day at the beach.

Departure: Just as seamless as arrival. Checkout was quick and included the "cutting of the bracelet." Porter held our bags while we took one more stroll around resort for photos. Van arrived on time and this time picked us up at the Grand lobby. Fairly easy check in for our flights. Flights on time. Sweet. Customs in the states moved fast. Bitter sweet as the vacation was so relaxing.

All in all: This is a quiet small resort that does not have pool games or loud tropical music. Pilates and stretching in the morning, but mostly reading a good book or two, relaxing on the beach with good food and cold drinks. Room was clean and comfortable. Beach and snorkeling was some of the best in Mexico. Slight language barrier, but staff nice and accommodating. Been to Cancun, Playa del Carmen and now Tulum. Each had it's own good and bad points as all do. If you want a kid hotel with activities and pool games then this is not it. For a quiet couples vacation with the goal of beautiful beach, relaxation, good food and drinks.....well we are planning our next trip for the fall!

Room Tip: Garden rooms have a usable balcony; ocean front have large picture windows with the exception of gro...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 9, 2013

My husband and I were concerned by the poor reviews however we had a wonderful time and we stayed at the Oasis Tulum side. Our room had been renovated and the only complaint we had was the leaky air conditioner which leaked right in the middle of the washroom so we were always worried about falling on the wet floor. Our room was facing the Oasis Tulum pool and Efrain the swim up bar server and Anna the sushi bar server were wonderful. The beach is magnificent and the water warm with some waves due to the reef which is just off shore. We fed the fish bread and banana and the the fish were so beautiful. The buffet was small and repetitive but enough choices so not to starve. The caramel desert is very tasty. More lounge chairs for everyone would definitely help by the Oasis pool and ocean would really help so there would be no concern there. This is a smaller resort which was great for my husband who had bad knees. However there we no railings so walking up and down ramps or stairs made it more difficult. So all in all we had a wonderful time meeting wonderful people, enjoying the beach, pool and sun. Relax, life is too stressful to stress about your holiday.

Room Tip: Go see Xcaret, Tulum ruins, Playa Del Carmen. We rode the Collectivos and they were air conditioned.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granger, Indiana
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 9, 2013

The beach is beautiful - thats the positive about this place. When we got there we had to wait until 4pm to get into our room even though there is a 3pm check-in. There was no hot water for the 1st day. There are not enough chairs for the beach so if you wanted a seat you had to go down at 6am each morning and reserve them. There were not enough towels for everyone. There are 5 boats docked at the beach taking up half of the swimming area. The beach bar was rarely open, maybe 3 hours a day. The snack bars opened up about an hour late each day and closed before the times posted. They had about 10 items on their menu and half of them were always unavailable. Staff did not speak English and even when you pointed to what you wanted on the menu, you would get something else. They have a late night snack shop which only had coffee, when I asked about it because we had an early flight the front desk told me there was nothing they could do and they dont put out food after a certain time.(which was hours before the posted hours) There were no planned activities - if you want to get up early for a beach chair, sit quietly all day on the beach, not have any drinks and go to bed early - this is the place for you.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2013

We travel to the Grand Oasis Tulum from March 4 to 11, 2013 with our two kids 11&13. Are welcome was awesome, we got greeted with Drink for Adult and Kids. The lobby is beautiful with a lot of room to relax. Our room was on the first floor very close to the pool right beside the SPA. Our fridge was refill every day with BEER and the rest coke and orange crush…
The pool on the Gran side was almost always empty, that was great if you want to relax. But if you like more noise or just plain fun, the pool at the sushi bar was more entertaining. The beach was nice and is perfect if you like to snorkel. I really like the fact that there were always some chairs available at the beach and at the pool available on the Grand side only. All the restaurants a la carte were great. For lunch there was a lot of choice, sushi was my best and the chicken place was the worst (Not bad anyway). The buffet was ok, small but you always find something, but do not go too often it is very similar every night.
The bar service is fast and many to choose from all over the resort. The service at the Grand pool was great and they have a great healthy bar at the pool that serves the best smoothies. The sport bar is nice and fun to go at night to play a game of pool or watch sports.
I would go back anytime, but only in the Grand side only. And this hotel is more if you want to relax.

Jean

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, Michigan
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 8, 2013

I am an 18 year old guy that went with my parents and my 17 year old friend for our senior spring break. As 2 teenage guys, we were looking for a hopping party resort filled with girls. This was not the case. There were mostly older couples and small families that were staying here when I went during the first week of April. The tourists were also very stiff and not friendly at all. When we arrived at the resort our rooms were not ready. The desk offered to upgrade us to go to Oasis Cancun but everyone must be 18 years old to stay there so we remained at Oasis Tulum. At Oasis Tulum they give 18 year olds and older purple wrist bands and minors white wrist bands. The wrist bands limit what you can do at the resort because one has to be staying at the Grand to access other areas like the infiniti pool and rooftop jacuzzis. It takes awhile to know where you can or can't go because the desk never gives an explanation of what the boundaries and privileges are of the resort.

A lot of the staff members do not speak good English if any and it seemed the the resort was understaffed although most of the workers are very friendly and hard working. Most of the food is average. The time that the resort opens the buffet is not very punctual nor consistent. The Akeru Asia Lounge probably has the best quality food but it took almost 2 hours for them to bring us our food both times we ate lunch their.

The rooms were clean and satisfactory but house keeping comes around 9 to 10:30. Me and my friend came back from the clubs in Playa Del Carmen around 5 AM so we'd want to sleep in. Unfortunately, even at this quiet resort it is hard to sleep in. If you like to have a bloody mary or screwdriver in the morning, note that they do not start serving alcohol until at least 11 AM. Our room was on the first floor and we could hear everything going on around us. The workers would stand in the hallway by our room with loud walkie talkies, the loud zumba music blasted in the morning, and the housekeepers around us were constantly moving beds and tables so it was very hard to sleep in. Also note that they will ration you 1 bottle of water a day and if you want more then you have to buy it. Non bottled drinking water was not easily accessible either. The only problem we had with our room was that on one of the last days we were there, all of the electrical appliances did not work except 1 light. It took the staff at least a few hours to respond to and fix the problem.

On their website it says "unlimited access to on-site Gymnasium for daily work-outs" but the most they had for a work-out area was a zumba class around the pool every couple days or water aerobics in the morning. The website is also a little misleading when it says "Marina offers hours of fun with non-motorized water activities". We later found out that the resort owns kayaks but the government does not allow them to be used due to the surrounding coral reefs. The beach is great but the water current is strong. If you're an avid snorkeler then you'll have to take an excursion to see some better reefs because most of the coral here is dead and there isn't a large population or variety of fish to look at.

The lounge chair situation is ridiculous. People will claim their chair for the day by putting a yellow towel on it and for majority of the time that chair will be vacant. The chairs are very limited.

Beware that most of the pictures on the website show the Oasis Grand area and not Oasis Tulum. Like I said previously, there is very little to do at this resort especially if you stay at Oasis Tulum and not the Grand. If all you want to do is hangout at a quiet resort to sit on the beach all day (if you're lucky enough to snag a lounge chair), sunbathe, and relax then this is the resort for you.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 8, 2013

My wife and I stayed at the Grand Oasis Tulum from March 16 - March 23, 2013.
We were with a wedding party of about 25 people. We all stayed on the Grand side.
The resort is a little smaller than I am used to but it looked fine.

The Good:
Staff:
The staff there are very friendly. From our bellman Emilio who we would go to for anything we needed from transportation to Playa or Tulum, to the Wedding planner Rosa, the staff were excellent.
Now I heard complaints about staff not speaking enough English, but people have to remember that they are vacationing in a foreign country and the further away you get from Cancun, the less English will be spoken.

Rooms:
Some people in our party did have issues with their rooms. My wife and I booked the ocean front "Sian" room which was really nice, but not super large.
We did have problems with the shower not having hot water, but besides that, the room was great.
We found that leaving a small tip under an empty bottle/can of your drink of choice helped you get more of that specific drink in your fridge.
If you are looking for a larger room, the jacuzzi patio suites are large. The only issue with the outdoor jacuzzi tubs are that the balcony walls are only 3 feet tall and the jacuzzis are in a direct line of sight of each other so be prepared to hi-five your neighbour if you are using the outdoor tub.

Rooftop Bar/Small Pools:
The rooftop bar was excellent and there were small pools that overlooked the ocean.

The Entertainment Staff:
From Benze, David, Luis, Pepe and Simona, the entertainment staff were very friendly, engaging, and great with the guests. They would invite everyone to the evening shows, sing Karaoke with our group, and setting up dances for our group. The staff was great.
Although I have not named all the entertainment staff, they all were wonderful and made the experience a lot of fun.

Sports Bar:
The sports bar was great and the bartender had a great sense of humour. He even threw on the UFC for me when I got in to the resort.
The bartenders also had a good memory for what you ordered.

Wedding:
While some of our party did have issues with their rooms, the wedding made up for it. Rosa did an amazing job pulling everything together from the blood tests for the bride and groom, the actual wedding on the beach, and the dinner later in the evening.
Rosa made the whole experience very smooth for the bride and groom and their families.


The Bad:
Gold vs Black bracelets:
There was a lot of confusion about the Gold and Black bracelets in the Grand. Staff either did not know, or did not want to let those of us know that those who had gold bracelets got the better alcohol and free wifi in their rooms.
There was also confusion about what bars we could go to. Some of our party thought that they could not use the rooftop bar because they had the black bracelets, but apparently that was not the case.


Rooms:
Although our room was great, some of our party had rooms with sewage smells and insect problems. The front desk did try to correct those issues right away when they were notified.

Resort is small:
Now this is not "bad". I am just listing this because people have to remember that this resort is only around 280 rooms. I read complaints about not enough Buffets and restaurants, but the usual 600 - 1000 room resorts I stayed at in the past only had two lunch or supper buffets open.
Since this resort is less than half that size, travelers need to adjust their expectations.
Now when they did run out of a certain menu item at the buffet, I did not see it again for a few days.


Ocean Lounge Chairs:
As at every resort, people would do the towel trick and leave their towel all day on the chair (and probably another towel on a pool chair) without coming back.
What was odd for us was that our next door "Sian" neighbours, would grab our chairs and sit in front of our swinging Patio door instead of using theirs.
I gave our neighbors a shock when I swung open the patio door and it hit their chairs (In reality our chairs which they placed right in front of our suite).
They were like "Oh...you guys actually want to use your patio area?" I just said "Yes, like you guys should be using yours instead of blocking our doors."
Just remember, people come to foreign countries and do things that they would never do in their own country.


Conclusion:
I would recommend this resort, but only the Grand side, and with the expectation that a traveller does their homework (Smaller resort, less amenities, Gold vs Black bracelets, Grand vs Oasis, etc).

Room Tip: The Sian Ocean Front rooms are definitely worth booking
See more room tips
  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Oasis Tulum? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico (Formerly Be Live Grand Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Spa Hotel in Akumal
#12 Top resorts Hotel in Akumal
#12 On the Beach Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Tulum 3.5*
Number of rooms: 161
Official Description (provided by the hotel):
"People say I'm gorgeous, but that's just how nature made me: fresh and beautiful, with a price that's definitely down to earth. I run with the quiet crowd, away from the bright lights and hustle, but my beach is the most extraordinary paradise you can imagine, with its amazing shape and coral reef, and spectacular scenery all around. Bring the family: spend time at my spa while the children check out my super new Kids' Club". ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, BookIt.com, Hotels.com, Expedia, Priceline, Tingo, Despegar.com, Odigeo and TripOnline SA so you can book your Oasis Tulum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Riviera Maya Hotel Akumal
Grand Oasis Riviera Maya Akumal
Oasis Grand Rivera Maya
Grand Oasis Riviera Maya Hotel
Club Oasis Akumal
Oasis Akumal
Oasis Grand Riviera Maya Hotel
Oasis Tulum Riviera Maya/Akumal, Mexico

Owners: What's your side of the story?

If you own or manage Oasis Tulum, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.