Our stay was from Feb 1 - 8, 2013. I was very anxious about our vacation from reading reviews and was very apprehensive. We did stay on the Grand Side, so my comments will reference this. Our vacation could not have been better. Upon arrival, we checked in with the concierge, and barely in our chairs when we were greeted by a staff member, asking what we would like to drink from the bar. The friendliness and service never stopped....We received gold wrist bands, and had no restrictions on anything. We did not have to pay extra for the safe or for wifi service. There are restrictions depending on the color of your band, however. The ala carte restaurants, especially the Steakhouse, and the Mexican Gourmet were incredible! The food was delicious and the presentation a work of art. The room was huge, with a large terrace and jacuzzi tub; our room also had a jacuzzi tub in the bathroom. Our view was one of the best.
The beach and swimming were great; we never had a shortage of getting a towel, but if you wanted a spot on the beach with a palapa, you did have to get up around 6 am. to reserve one. if you are concerned about not having a towel, bring one of your own - we did, but would not have needed to. We saw towels being replenished throughout the day, and more beach chairs being delivered and set out on the beach while we were there, so I believe they are aware of this concern and are doing their best to improve. There is also a computer in the lobby of the Grand Side that is available to guests to use at no charge if you do need internet access.
There is a roof top lounge with sunbeds and plunge pools that is a "best kept secret"! Superb service there! Ricardo was an incredible bartender, and made sure your glass was never empty. After one visit, he remembered what you were drinking for the rest of the stay. He said they are planning on a kitchen and a theater up there in the future, as well as a disco. If you were on the Grand Side, there was beach service with drinks and appetizers throughout the day (appetizers brought around on the roof top as well).
Snorkeling was great, water warm, great beach for walking.
We had NO issues with theft, or anything in the room. Water in the shower was never hot, but we just didn't turn on the cold water, and it was just fine.
Occasionally housekeeping came to the room to make sure we had what we needed, and to restock our refrigerator - we always had water, beer, and soft drinks in our fridge. Our room also had an espresso machine, which noramally would be just a coffee maker, so that was a nice ammenity.
Please don't hesitate to stay here. We didn't stay on the Oasis side, but did walk through, and the pools seemed very nice, and we did not notice any smells, that has been referenced. One night after dinner, we walked down the road, to the Club section, close to the entrance, and had a drink at their sports bar - This is a smaller area, and quite a ways from the beach, but seemed like a lively atmosphere, with plenty to do around the pool.

The shows we went to were very good - the light show, the circus, and the fire show on the beach were all very enjoyable. We were there for the Super Bowl, and they had the game on a large screen, and served popcorn and nachos.

The transfer time from the airport to this resort was 1 hr 20 minutes, with no stops....I did talk to some that had several stops so it took about 3 hrs. You might want to book a private, or a nonstop shared transfer to cut down on the time.

My fiance and I stayed at Oasis Tulum 2-10 feb 2013 and we loved it!!!
The food was fabulous and we loved the buffet so much, we ended up eating most of our meals there. There was always free outside tables and eating by the beach with the wonderful tropical breeze was a dream.
The room was very comfortable with AC working very well and great water pressure / temperature. NO bugs whatsoever!
The place is spotless!!! Public areas and washrooms are constantly being cleaned.
The beach is amazing. But you need beach shoes to go in the water as there is a mix of sand and rocks but if you love to snorkel like we do, the reefs are just a few meters away and they are just beautiful!!! I recommend bringing your owns mask, snorkel and fins as there is no water sports club at this property. The PR lends a few masks and snorkel for 2 hours at a time though, if you do not have your own. If you like walking the beach, you will be happy..as you can easily do a 2 hour walk if you stop once in a while for a cooling swim.
There is a great choice of background music, very Zen and relaxing. No ugly Boum boum as I have seen in many other properties.
On the downside...there are not enough beach chairs so some days, you'll be stuck on your towels...but there are lots of trees for shade.
But apart from that, everything was great and we would go back there without hesitation!!!

Very far from the airport 1 3/4 h.. but very nice beach the most important thing reserve ocean front room 4144 or neer.i paid 150.00 usd. for one week in extra,it was value ,meal is good,buffet is 4/5,pizza resto is 2/5 they are in reorganisation in the staff but overall it was very good. i will return for the quality of the beach wow....you must wake up early to pick a palapa they are no long chair for everybody....1/5 you must paid for a security safe 35.00 USD 1/5

Had read a lot of bad reviews about this resort and was very apprehensive about our vacation. We had reservations at Oasis Tulum but we were checked into the Grand Oasis part of the property. We found the resort to be clean and grounds kept extremely well. The beach & water
was some of the best I have seem in cancun/cozumel area, we enjoyed swimming & snorkeling
in the protected water. Food was fair in specialty restaurants and below par in the buffets, breakfast was the best meal of the day. Stay away from Mexican restaurant in the Oasis Tulum
side of the resort, it was by far the worst excuse for a specialty restaurant we have ever experienced. Overall all for the price we paid we would return for the beach & water, if you are
looking for perfection do not go to this resort. If you can tolerate some short comings for the
price you are paying I would recommend this resort. Most of bad reviews related to the older part
of resort and we walked through it and it appeared in good repair and grounds well kept.