We just returned from a stay from Jan. 7 to Jan. 12, 2013. The best parts of the experience were the extreme friendliness and helpfulness of the staff, and the beautiful setting. Our room, in the Grand Oasis Tulum, was right above the spa looking over the infinity pool. It was awesome--lounge chairs, a beautiful view, and a hot tub. This was bliss after a day by the pool or the beach.
BUT, despite being told that the mini bar in the room could be stocked with beer on request, "stocking" meant two cans. When I asked for more I was told there would be an extra charge. This kind of thing was only one of the signs of an underlying cheapness of the "all inclusive" nature of the hotel. As someone above noted, the drinks tended to be watery, and, yes, the bars sometimes ran out of popular drink ingredients.
The food at the buffet was extremely limited, with little variation each day or evening. Beef and pork were overdone, vegetables limp, and salads uninspired. The best food was the guacamole in the terrace. The on-site restaurants were better than the buffet, but could be crowded. Breakfast buffet offerings were terrible, with watery scrambled eggs, no way to get fried eggs or toast, and hoards of people, since the buffet was the only option for breakfast. I was really disappointed to note the lack of Mexican dishes in the buffet. The food was really bland all around.
There are not enough beds and shade on the beach. Unless one got up at dawn and reserved space, there was nowhere to lounge on the beach except in the full sun. There is a similar problem at the pools. Not only is there little shade provided, the gift shop charges a ridiculous amount of money for sunblock--$17 for a small tube.
About the gift shop, there was almost nothing in it. Given how many ways the place has to extract more money from the guests, they are missing a great opportunity here.
Finally, while the architecture is lovely, there are some real flaws. The stairways are dark, and, in the Grand Oasis, the combination of black marble and dark glass makes it hard to see. The stairway between the buffet area and the lobby of the Grand Oasis is dark, dark, dark, and with black marble stairs. Since the restroom was up those stairs, through a dark hallway with a dark glass door in the middle of it, it was necessary to grope blindly through the area in order to go to the bathroom. Similarly, the stairway up to the Cafe del Mar is dark and dangerous. Coming from the bright sun into a dark well with black marble is absolutely blinding. Again, the bathroom is down these stairs, so people who have been in the sun and in the pool are forced to grope down slippery stairs with wet feet (no handrail, either) in order to relieve themselves. This really needs to be addressed.
And speaking of the bathrooms, they were in odd and inconvenient places. The restrooms in the highest traffic area were the smallest (only two stalls) and were consequently crowded and filthy. All the men's rooms smelled of urine, even after cleaning. Women's rooms lacked soap or other necessities.
The promised wake-up call didn't happen on the morning we left, which is a major breach, since we needed it at 4 am.
Overall, we had a nice time because we weren't looking for perfection and were happy to be warm, in the sun, and at the beach. But we won't return to this particular resort.
- Also Known As:
- Be Live Grand Riviera Maya Hotel Akumal
- Be Live Grand Riviera Maya Hotel
- Grand Oasis Riviera Maya
- Oasis Grand Riviera Maya
- Grand Oasis Riviera Maya Akumal
- Grand Maya Riviera
- Oasis Grand Rivera Maya
- Grand Oasis Riviera Maya Hotel
- Club Oasis Akumal
- Oasis Akumal
- Oasis Tulum Riviera Maya/Akumal, Mexico
- Official Description (provided by the hotel):
- “People say I’m gorgeous, but that’s just how nature made me: fresh and beautiful, with a price that’s definitely down to earth. I run with the quiet crowd, away from the bright lights and hustle, but my beach is the most extraordinary paradise you can imagine, with its amazing shape and coral reef, and spectacular scenery all around. Bring the family: spend time at my spa while the children check out my super new Kids’ Club.” ... more less
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