We planned a family vacation to Oasis Tulum. We have been to Riviera Maya before and loved the area and found a good deal. If it wasn't for the beautiful weather everyday and the magnificent beach and coral, this vacation would of been classified a disaster. I would personally rate this hotel a 3-star. We will be back to Mexico but never to this hotel.

Once landed, it took the bus two hours to get to Oasis Tulum. We were the last hotel to be dropped off (not fun when you have a 17 month old and a 4 year old). We arrived at the hotel at 2am and there were mix ups with our rooms. Initially they dropped us off at the wrong lobby then they gave us a room with 1 bed and no crib (I had requested a crib - we found out later that there are only 2 cribs for the whole resort), we were then assigned a room with people already sleeping in it. We only got a room at 3:30am. If you are to book this hotel, best to arrange for private transportation to the hotel.

On a positive note the staff are very nice. But hardly speak English. So ideally it would be best if you are able to speak Spanish.

If you love spending time at the beach, make sure to reserve your chairs at 5am. My husband had to wake up every day at 5am to reserve chairs at the beach. The chairs are all taken by 6am. On one of the days, we got our chairs stolen. There are not enough beach chairs and umbrellas for everyone. Additionally, if you enjoy to snorkelling, bring your own equipment. They only have 4 snorkels for the whole resort.

The food is ok but not the best I have experienced in Mexico. Was disappointed.

The cherry on the sunday was on the last day, our check-out was extended to 1pm so we went to our rooms at 11:30am to take a shower and prepare to leave only to find out they cut the hot water and our shower needed to be fixed. We had to wait until 1pm to take a lukewarm shower and almost missed our bus at 2pm (another 2 hour ride as we were the first to be picked up - very long ride) and we were not able to have lunch.

We have been here twice and I am planning on returning again. This hotel is wonderful in my opinion. I have two negative things to say about the place, and dozens of wonderful thing to say. There does seems to be an odor near one building and yes, the Italian 'area' of the resort is unfriendly and weird. We avoid it because you get the feeling you are imposing on their ground.
The restaurants are great at the resort, lots of different foods to choose from. We stay in the oceanfront rooms and love love love them!! The beach is awesome, the coral reef off the beach is incredibly interesting. The water is gorgeous! There is a Tamascal on the beach and we have enjoyed it both times we visited. It is a Mayan steam bath and it is a fantastic experience. A must if you visit this resort.
The location of the hotel is great. Its very close to many of the ruins, zip line courses, parks and of course Playa del Carmen.
There is fun entertainment at the hotel, and a great rooftop bar. We saw fire dancers there, it was incredible!
Cant wait to get back....!

I didn't pay five-star price to stay, and I prepared the worst based on the reviews I saw, but it really disappointed me. The food was great, except the Careyes restaurant (don't go there). The location is great. The resort looks great. The staff were nice, but they were not helpful. Our family stayed five days there. The worst is the room. It is no better, if not worse, than any US motel rooms. Our shower was broken, plus the drainage of the bathtub was stuck, the counter outside the bathroom was leaking water, but they refused to change room for us. During our five day stay, our room was forgotten to be cleaned twice, cleaned but didn't provide towels twice, forgot to provide shampoo and body lotion once, no cups for brushing teeth once. Can you expect more in five days? It was the worse motel (should say resort) I ever stayed. I tried to cope with, but I was not happy throughout my stay there. I can't imagine it is a resort that I paid thousand dollars to stay. In addition, we constantly ran into repair workers in the hallway, they seems very busy. Many construction activities were going on around our room. I am not trying to scare anyone away, I want people to be aware what could be expected. We stay in the first floor, maybe our location was the worse because we were unlucky. But you could end up there as well, so be prepared and good luck!

This is a beautiful place to relax. The snorkeling is amazing. I highly recommend bringing your own snorkel gear. The hotel rents it out for free two hours at a time, but people dont bring it back and you have to wait.