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“Excellence is here!!!!” 5 of 5 stars
Review of Luxury Bahia Principe Sian Kaan Don Pablo Collection

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Luxury Bahia Principe Sian Kaan Don Pablo Collection
4.0 of 5 Hotel   |   Ctra Chetumal-Benito Juarez km 250, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #1 of 20 Hotels in Akumal
Seaham, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
“Excellence is here!!!!”
5 of 5 stars Reviewed August 2, 2014

Just back from this excellent hotel. Had a great time. From checking in which was easy with a welcome chilled drink, we where taken to our room by golf buggy. Room was spacious with a huge bed much bigger than a king size. Seating area, double wardrobe with robes and slippers. Fridge which is stocked daily with spirits, pop lager, crisps and water. Iron and board. Bathroom basic but very clean. We stayed by the pool all day long. There's 3 pools one is the very quiet pool near the al a carte restaurant. Middle pool was where we liked to be (beside bar) animation team are only there on afternoons not the best team I've seen pool volley ball and water polo played on alternative days in alternative pools. Then a crazy game so you can win tequila. If you don't want to be involved they don't hassle you. Bars are clean with plenty to chose from. The beauty of this place is you can use the other hotels on site but they can't use sian Kaan. 14 al a carte restaurants between the 4 hotels. Some better than others but some has air con and the ones that don't get really hot and sweaty. My fav was miako at sian Kaan. Did two in there. Coba Has a casino which is good had a full night in there. There's buses to take you from hotel to hotel. Food in main buffet restaurant really impressed me. So clean no flies and presented really well. Would I stay again. Yes I would. One of the best hotels I've stayed in Mexico. And I've been four times. Stayed at the akumal hotel last time and defo sian Kaan is 100 per cent better.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Kaan Don Pablo Collection, responded to this review, August 3, 2014
Dear Tess,

I would like to take this opportunity to thank you for your feedback regarding your recent stay at our hotel. We are glad to hear you had a great time at our resort and that you enjoyed your room, the pools, the minibar, the access to our sister resorts, the a la carte restaurants and the buffet.

We would also like to thank you for recommending us and it will be great to welcome you back in the future!

Warmest Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
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2,985 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (826)
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English first
Bakersfield, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 2, 2014 via mobile

If you're looking for an excelent quality hotel in paradise;this is it!
A quiet, beautiful all inclusive hotel with all you could wish for a pleasant stay. I've never been before to a hotel that for a very reasonable price, gives you the best of the best in food, snacks, drinks and live music. I'm planning to go back at least once a year with my family.
You can find all kinds of activities in the area, or just relax in paradise.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Kaan Don Pablo Collection, responded to this review, August 3, 2014
Dear Sylvia,

Thank you for the time you have taken to share your excellent experience during your recent stay at our resort.

We are grateful for your comments; it is always a pleasure to receive positive feedback and we are really happy to read that you consider us an excellent quality hotel in paradise.

We are already looking forward to welcome you and your family back.

Kindest Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City Beach, Florida
Top Contributor
78 reviews 78 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 2, 2014

that´s great place the people there very nice great restaurant gym play tennis go to walk go to shomping the town nice the bahía very pretty great night club la like music go to dance drink margarita wine beer

Room Tip: la suites en la esquinas son más grande y soleadas
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Kaan Don Pablo Collection, responded to this review, August 3, 2014
Dear Carmen,

On behalf of the entire team, I would like to thank you for choosing us as your hotel destination; it is an honor for us to read that you enjoyed your stay.

It is a pleasure to read that we you liked our service and facilities. We would be delighted to welcome you again at the Riviera Maya!

Our best regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burleson, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2014

This was our 3rd time to stay at this resort. We love the adults only, serene environment. The nightly entertainment is great after a nice dinner. The food is some of the best I've ever tasted. All of the service was great, but we particularly enjoyed our favorite waiter, Adrian Mos Chan. He always had a smile on his face and always remembered what we like to drink at dinner.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Kaan Don Pablo Collection, responded to this review, August 4, 2014
Dear Tracy,

Thank you so much for choosing us for the 3rd time for your vacation. We are really happy to read you have found a Paradise staying with us.

It is always a pleasure to read that our guests enjoyed the food and service provided by our staff. We really appreciate you mentioning Adrian, I will share with him your comments.

We will be delighted to welcome you back for your 4th stay.

Kind Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 1, 2014 via mobile

The hotel is perfect for honeymoons. Without children, a great overall service and environment.
The hotel staff is very nice and helpfull.
Don't forget to find the bartender Alexander. He makes the best mojitos in all Bahia Principe.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Kaan Don Pablo Collection, responded to this review, August 2, 2014
Dear Guest,

We are really greatfood for your excellent comments and for recommending our hotel for honeymooners!

We really appreciate you mentioning the things you enjoyed the most like the environment and the excellent service of our staff. I will share your post with Alexander who for sure will be really proud.

We hope to welcome you in the future!

Warmest Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 1, 2014

Stayed at the resort for two weeks in July and had a fabulous holiday. There are of course a few gripes but this is true of all locations and if you are going to go looking for flaws then you are going to find them.
The hotel is set on a huge complex and shares some ground with some other non adult only hotels. However no children were at the hotel itself.There are regular buses that run between the resorts, beach and shopping area. These are quick and effective and I never had to wait too long. To be honest in the evening they were a God-send as they allowed you a little breeze which was respite from the humidity. The hotel is set further back so it is hotter than the other locations but the bedroom was always cool and the air con was effective and quiet.
The check in process was very swift and the people on the desk were always extremely polite and helpful. The room itself was ample in size and very clean. It was on the 3rd floor (42323) and we never had any problems with bugs in the room. They were on the door but never came in. There are mozzies etc in the area but what do you expect; you are in the jungle. Take some spray. The bathroom was fine. There is enough storage space although my girlfriend would have liked a few more hangers. The mini bar had enough drinks and you can ask for more. It was filled everyday. It was nice to have a cold beer in-between the end of the day and night time activities.
There are lots of restaurants to chose from across the whole complex; you simply book at the concierge. Tried Alux and the Japanese on site and both were very nice. We also went to a couple at the other hotels. They were ok but nothing special. Couldn't get into the Brazilian but heard good things. The main buffet was super and the choice was always varied and freshly cooked. The lady doing the omelettes was a star! I wish I had her here at home. She had some time off and it was noticeable how every thing slowed down at the counter. I never felt stuck for choice in the two weeks. They did some great prawns or shrimps depending on what you call them.
Drinks were all branded and plentiful. The measures were big; a little too big on occasion :) Must mention Angela in the main bar-absolutely brilliant and so happy and cheerful I wish some of the bar staff were like that in the UK. Also Josue in the main restaurant. Always happy, chatty and efficient. These type of staff make or break a holiday. I never met one rude member of staff the whole time which is credit to the company and the Mexican work ethos.
The entertainment was a little weak and repetitive. You can visit the other hotels and see shows and would recommend that if that is your thing. They had some acrobats and they were great. However my ears could only cope with so much karaoke and club singers.
Did a small eco tour on site which was interesting enough and learnt a few bits. Didn't see much wildlife but that's life.
This hotel has a large number of different nationalities. The Spanish and Italians seemed in the majority but they are harmless although queuing is a mystery to them. There were Americans, Canadians and a few Brits.
Did some trips through Thomson and they were really great. Will never forget the whale sharks.
There is a collectiveo stop at the end of the road and would suggest using this to go and see the turtles at Akumel. Amazing and cheap
The Hacienda is a collection of shops and they sell the standard garbage and are expensive. But as they say make hay while the sun shines and if people are willing to buy silly hats etc then so be it.
The hotel may be a bit quiet if you are looking for a party time but you can always use the other hotels clubs and bars. I do think the Sian Kaan should open its bar until 11.30 as 11.00 is early to close.
Pool was fine and the bar service was good as they brought drinks to you. The snack bar by pool was at best average.

Thanks to all the staff at the hotel

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Kaan Don Pablo Collection, responded to this review, August 2, 2014
Dear Guest,

Thank you so much for taking the time to share your experience with us. It is always a pleasure to know that our guests have a great holiday.

Your positive comments about our services and facilities are very rewarding. Your feedback will be shared with our team, especially with Aurora (omelette lady), Angela and Josue.

We would also like to thank you for mentioning the points where we can improve; be sure we will give proper attention.

We are looking forward to host you again so we can offer you the great service that you already know.

Kind Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 31, 2014

I have never been to Mexico so i was a little worried about all the hype about the violence but it went well! The transfer was smooth and dropped us off. I Stayed at the Sian Kaan and Oh My!! What a wonderful experience! Check in was quick, and we were taken to our Penthouse Suite with Jacuzzi. The Room was excellent, clean and perfect. The food was great including the buffet and a la carte's. There were 2 pools that were clean and refreshing. The Golf course was on-site and well kept. A couple cons were that the beach was a little far but there was a little trolly that took you there every 5 to 10 minutes. I don't think you would be able to walk it. I also had gotten a insect bite on my foot that swelled until I couldn't walk. I went to a shop near our hotel and got some cream to put on it and worked like a charm. The AC was not working when we got into our room but called the front desk and was fixed immediately. Unfortunately we got roped in to a time-share speech that lasted about an hour but didm;t mind too too much.
All in all, the Sian Kaan is such a wonderful place to stay and would recommend it to anyone!

Room Tip: Upgrade to a penthouse suite. Worth the money. Get a room at the back of the hotel if you want more...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Kaan Don Pablo Collection, responded to this review, August 2, 2014
Dear Sarah,

Thank you for taking the time to review us on Tripadvisor, your comments help us to maintain our high standards.

We are very pleased that you enjoyed the hotel. We pride ourselves on delivering impeccable food, great buffet, good a la carte restaurants, beautiful rooms, excellent customer service and fast transfers; we are happy that you enjoyed all of these.

We would like to apologize for the situations you mentioned; your comments have been addressed to keep them in mind as points to improve.

Warm Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Sian Kaan Don Pablo Collection

Address: Ctra Chetumal-Benito Juarez km 250, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Akumal
#1 Luxury Hotel in Akumal
#1 Romantic Hotel in Akumal
#1 Spa Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Sian Kaan Don Pablo Collection 4*
Number of rooms: 420
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Luxury Bahia Principe Sian Kaan Don Pablo Collection Riviera Maya/Akumal, Mexico

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