I’ve never been the kid of traveler that enjoys all inclusive hotels, but after reading other reviews I decided to give it a try and I don’t regret it.
We arrived at 11:00 a.m. and were greeted with margaritas, they explained us everything about the hotel. I met Brisa Islas which helped us with our dinner reservations days before our arrival by email.
We booked a penthouse suite which was great. It’s very spacious it has a nice table and sofa. There is a small fridge with beer, soda and 3 small bottles of alcohol. There is a nice little coffeemaker and some fresh fruit. Bathroom is nice and spacious. The bed is comfortable and you can choose from a pillow menu. There is a LCD but the quality of the image is not good. In the second floor you have a private terrace with a table and a Jacuzzi which was great at night. The size of this room is above average.
There are 3 or 4 pools al the hotel, there are very nice and calm. The best pool for us was the one by the sushi bar, it has nice beds and you have the bar very close. The only thing I could complain about the pool is that there are not enough towels; we had to wait for about 20 min to get one.
Food is great! We had dinner at Miako which is a Japanese restaurant, service was very good and I loved the duck I ordered. We had a special anniversary dinner at Alux and it was fantastic, the table was decorated with roses and they gave us a bottle of spanish cava. The food was excellent and the service was great.
The buffet restaurant it’s very nice and has a very good variety of dishes and dinks, its not the average hotel buffet. The drinks at the lobby bar and restaurants are good, they have some premium brands to choose from. The selection and brands at the pool bar was ok but not as good as in the other bars. I would recommend to have a beer selection, only blond beer is available at the entire hotel.
We had a great experience with all the staff at Sian Kaan. Nayeli at the terrace bar gave us an excellent service with a great smile. Paloma and Fausto were also very nice to us. Thanks to Brisa Islas for helping me with the dinner reservations and the nice balloons for my wife at the room.
The beach is very nice; you have to get a tram that takes about 10 min to get there. I would recommend getting there early to have a good spot, 8:30 a.m. is ok, after that most of the beach beds are taken.
Sian Kaan was a great experience, I can’t wait to return. I recommend this hotel for couples which are looking for a nice and calm romantic hotel