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“Great sister's trip!” 5 of 5 stars
Review of Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
4.0 of 5 Hotel   |   Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico   |  
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Hotel amenities
Special Offer
Special Summer Sales
Ranked #1 of 21 Hotels in Akumal
Certificate of Excellence 2014
Newport News, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great sister's trip!”
5 of 5 stars Reviewed July 24, 2013

My sister and I made a reservation via CheapCaribbean to this resort. We had a great trip all around. Sian Ka'an is an adults only resort and that makes it even more relaxing and attractive for us. No screaming kids running around or obnoxious parents!! :) The restaurants were good overall! The buffets were really good as well, both the one at Sian Ka'an and La Gran Tortuga which is right next to the designated area for Sian Kaan on the beach. We ate at La Gran Tortuga for lunch every day. The staff there is sooo great. Capital Ismael and mesero Genaro were super nice, made sure we had an excellent experience each time we ate there. The front desk employees at Sian Kaan were all excellent at answering every question we had. I would highly suggest this resort to future visitors of this area. I cant speak for the other parts of the resort, other than they were just as beautiful as Sian Kaan.Its a huge resort, but transportation couldn't be any more convenient. Beautiful beach, good food, excellent staff, beautiful resort...need I say more. We had a great time, and I would love to go back! The only suggestion I would make is for the resort to have some of the Olympus Tours representative in the Sian Kaan lobby as well, so that way people don't have to make a special trip to another part of the resort when they check in to arrange for their pick up time to the airport, and bring an Off spray with you because mosquitos will get you! we stayed at a standard room and it was great, spacious, clean...I wouldn't bother upgrading unless you just want the extra stuff such as Jacuzzi etc. But ask to be on a second floor if possible because a first floor room there will be caterpillars making their way in the room.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 28, 2013
Dear Guest,

Thank you and you sister for choosing Luxury Bahia Principe Sian Ka’an to spend your vacations, it is very rewarding to read that you had a great trip and that our adults concept, good restaurants, convenient transport service, beautiful beach, good food and excellent staff were some of the things you enjoyed more.

We are not in charge of the reps schedule; however, we will forward your comments to the concerns so they can be aware of this.

Looking forward to welcome you back again in the future,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,091)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Tsawwassen, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2013

I was traveling single, but still enjoyed the resort. The food is superior to the other Bahia Principes, in comparison to Bahia Prinicipe Tulum, smaller selection, but superior in quality. With no under 18 people running around, I really felt that I was in a adult enviroment, I can't help but notice when I went to the other resort buffets, parents just let their kids go, and the kids left their unsupervised mess for the staff to clean up. The setting is different with more modern buildings set in a semi jungle enviroment and the bonus of the on site golf course. The only thing that I would need to enjoy this resort more is to stay here with a mate.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 24, 2013
Dear Norman,

For Luxury Bahia Principe Sian Ka’an has been a pleasure to be part of your recent holidays; we appreciate you have taken the time to post your review on Trip Advisor.

Thank you for mentioning what you enjoyed more and we wish you can visit us again wit a mate, friends or family.

Receive our warm regards,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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Brooklyn, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2013

I have booked 5 days and 4 nights almost by accident ... knowing a lot of good people from Mexico I just wanted to learn their culture...however, when I was told that I have to commute from the Airport to the Bahia Principe I thought that I was deceived and the hotel was in an inconvenient place, (let say, in a remote place as we would say, at the "end" of a dead road)....however when I saw this hotel facilities, the magnificent entrance, delicious food, comfortable rooms, exceptionally good mannered and sensitive personnel .... I thanked God for giving me the perfect place to rest well before a long year of work.
Please rest assure that I got more that expected ... everything was out of this world and I recommend this hotel to anyone who would like to enjoy all the above plus, you get very nice shows, dancing and pop singer inside the hotel, swimming pools, pristine quiet beaches and all the food and drinks you want for less of what you are going to pay on other resorts...
this is by far the best deal!
Go!!

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 24, 2013
Dear Francisco,

Thank you for taking the adventure to stay in Luxury Bahia Principe Sian Ka’an and for sharing how your experience was during your recent stay.

We are glad that you enjoyed the delicious food, nice shows, pools, comfortable room, quiet beach, drinks and personnel.

We really hope this has been your first of many stays at our property,

Greetings for the Paradise,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 23, 2013

Sian Ka'an is a smaller resort so you won't be overwhelmed by the amount of people. All of the staff are wonderful and make sure your stay is enjoyable. The food is amazing at the buffet and the a la carte restaurants were delicious as well. Stay here....you won't be disappointed :)

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 24, 2013
Dear Guest,

On behalf of the entire Luxury Bahia Principe Sian Ka’an team I would like to take this opportunity to thank you for your review regarding your recent stay at our hotel facility.

We are honored that you have chosen our hotel as your holiday destination and will be looking forward to welcoming you back again.

Kindest regards,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2013

First of all, if you are bothered by the fact that this resort is not on the ocean front...think again !!! Consider that where your room may be located on the ocean side, is more than likely NOT going to be in perfect proximity to the ocean. With that being said, by staying at the Sian Kaan, if you want to get to the ocean...a driver will take you to the "private" beach in less than 5 minutes !!

This resort has become our home away from home ! Our 22 year old daughter has even fallen in love with this resort.

The rooms are very sizable. We have stayed in both the penthouse and the garden jacuzzi rooms, and our daughter in the junior suites. Over all, I would suggest the garden suite. We loved being able to go directly out onto the patio, without having to climb stairs. The roof top is wonderful, but just seemed so far removed.

The buffet and restaurants were all pleasing for us, however, we are not picky eaters.

The over all appearance of this resort is remarkable. Every thing just glistens !! As do the friendly and helpful staff. It was so much fun getting to know the staff. We felt like they were long lost friends, always wanting to know more about you...not just "basic small talk".

Claudia...is AMAZING !! There just are not enough words for this lady's worth !!

Room Tip: Choose a garden suite that faces the back of the property, not near a main walking path. You will fe...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 24, 2013
Dear Guest,

Thank you and your family for trusting in Luxury Bahia Principe Sian Ka’an to celebrate your holidays.

We really appreciate that you have taken the time to send your comments about your stay with us. The comments and suggestions we receive from our guests are very important to maintain the great quality.

We will share your comments to our staff, especially to Claudia who will be very proud to surpassed the service you expected.

We hope to welcome you back at your second home at the Riviera Maya.

Best regards,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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northallerton
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 23, 2013

Just had one week all inclusive at sian ka an,buffet was superb,the best meal we had was at arlequin restuarant.All the staff were very good and polite,Claudia was so good at looking after us at front desk,nothing too much trouble for her.The small pools near the sushi bar are a suntrap and so calming to spend the day by.When staying in sian ka an you have unlimited access to all bars (we counted 28) all pools and all restuarants including unlimited al a carte.
Will be back as soon as possible.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 24, 2013
Dear Guest,

Thank you very much for visiting Luxury Bahia Principe Sian Ka’an. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We are very happy to hear that you had a relaxing vacation and that you appreciate the food, pools, the access to barss and restaurants, unlimited dinners and the service and personal attention of our employees, especially for mentioning Claudia.

We would be delighted to host in your future vacations.

Best regards from the Paradise,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kitchener
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 22, 2013

We just spent two weeks at the Sian Ka'an Resort and had a wonderful time. We had private transportation from the airport and they were on time and very friendly. We travelled with our two children (over 18 years old) and ourselves. We had three Garden Suites which were all well kept and very spacious. The restaurants were very good especially the Maiko and The Alux! Very top notch and great food. Our Privilege Club concierge Armando and Miluska were very professional and extremely accommodating. They called almost every day to make sure things were good and were available to answer questions or make arrangements at any time! The designated beach area for Privilege members was absolutely fantastic! Seline and Freddy were the best! We all loved them! We miss you Freddy! Great guy, super friendly and made fantastic drinks! When we were ready to return to our room, they would call for a car for us and Mario would pick us up and drive us directly to our room. Great guy, Mario! Overall, it was a great vacation! The staff at this resort were all very friendly and the grounds, patios, pools and restaurants were all kept very nicely!

Room Tip: Our kids were in room 40101 and 40104. Close to lobby and entertainment. We were in room 40403, a bi...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivilegeClub, Manager at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 25, 2013
Dear TwoWeeksofHeaven,

On behalf of the Bahia Principe Privilege Club we are thrilled to hear your vacations at Luxury Bahia Principe Sian Ka'an went wonderfully.

Thank you for taking the time to write this kind review. We pride ourselves in providing excellent customer service to our members and are always willing to assist our guests' needs. It is encouraging to know the resort staff and the Privilege Concierge team provided you with such welcoming and exceptional attention and to that you enjoyed the restaurants and found the resort well kept.

We hope to have you back soon to continue enjoying the privileges of being a member.

Sincerely,

Stephany Tavarez
Customer Service
Bahia Principe Privilege Club
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Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Akumal
#1 Romantic Hotel in Akumal
#1 Casino Hotel in Akumal
#1 Family Hotel in Akumal
#1 Spa Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby (free of charge) and in rooms (additional charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico

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