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“Excellent isn't the best rating” 5 of 5 stars
Review of Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
4.0 of 5 Hotel   |   Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #1 of 20 Hotels in Akumal
Wisconsin
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Excellent isn't the best rating”
5 of 5 stars Reviewed July 23, 2013

First of all, if you are bothered by the fact that this resort is not on the ocean front...think again !!! Consider that where your room may be located on the ocean side, is more than likely NOT going to be in perfect proximity to the ocean. With that being said, by staying at the Sian Kaan, if you want to get to the ocean...a driver will take you to the "private" beach in less than 5 minutes !!

This resort has become our home away from home ! Our 22 year old daughter has even fallen in love with this resort.

The rooms are very sizable. We have stayed in both the penthouse and the garden jacuzzi rooms, and our daughter in the junior suites. Over all, I would suggest the garden suite. We loved being able to go directly out onto the patio, without having to climb stairs. The roof top is wonderful, but just seemed so far removed.

The buffet and restaurants were all pleasing for us, however, we are not picky eaters.

The over all appearance of this resort is remarkable. Every thing just glistens !! As do the friendly and helpful staff. It was so much fun getting to know the staff. We felt like they were long lost friends, always wanting to know more about you...not just "basic small talk".

Claudia...is AMAZING !! There just are not enough words for this lady's worth !!

Room Tip: Choose a garden suite that faces the back of the property, not near a main walking path. You will fe...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 24, 2013
Dear Guest,

Thank you and your family for trusting in Luxury Bahia Principe Sian Ka’an to celebrate your holidays.

We really appreciate that you have taken the time to send your comments about your stay with us. The comments and suggestions we receive from our guests are very important to maintain the great quality.

We will share your comments to our staff, especially to Claudia who will be very proud to surpassed the service you expected.

We hope to welcome you back at your second home at the Riviera Maya.

Best regards,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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3,304 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (919)
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northallerton
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 23, 2013

Just had one week all inclusive at sian ka an,buffet was superb,the best meal we had was at arlequin restuarant.All the staff were very good and polite,Claudia was so good at looking after us at front desk,nothing too much trouble for her.The small pools near the sushi bar are a suntrap and so calming to spend the day by.When staying in sian ka an you have unlimited access to all bars (we counted 28) all pools and all restuarants including unlimited al a carte.
Will be back as soon as possible.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 24, 2013
Dear Guest,

Thank you very much for visiting Luxury Bahia Principe Sian Ka’an. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We are very happy to hear that you had a relaxing vacation and that you appreciate the food, pools, the access to barss and restaurants, unlimited dinners and the service and personal attention of our employees, especially for mentioning Claudia.

We would be delighted to host in your future vacations.

Best regards from the Paradise,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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kitchener
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 22, 2013

We just spent two weeks at the Sian Ka'an Resort and had a wonderful time. We had private transportation from the airport and they were on time and very friendly. We travelled with our two children (over 18 years old) and ourselves. We had three Garden Suites which were all well kept and very spacious. The restaurants were very good especially the Maiko and The Alux! Very top notch and great food. Our Privilege Club concierge Armando and Miluska were very professional and extremely accommodating. They called almost every day to make sure things were good and were available to answer questions or make arrangements at any time! The designated beach area for Privilege members was absolutely fantastic! Seline and Freddy were the best! We all loved them! We miss you Freddy! Great guy, super friendly and made fantastic drinks! When we were ready to return to our room, they would call for a car for us and Mario would pick us up and drive us directly to our room. Great guy, Mario! Overall, it was a great vacation! The staff at this resort were all very friendly and the grounds, patios, pools and restaurants were all kept very nicely!

Room Tip: Our kids were in room 40101 and 40104. Close to lobby and entertainment. We were in room 40403, a bi...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivilegeClub, Manager at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 25, 2013
Dear TwoWeeksofHeaven,

On behalf of the Bahia Principe Privilege Club we are thrilled to hear your vacations at Luxury Bahia Principe Sian Ka'an went wonderfully.

Thank you for taking the time to write this kind review. We pride ourselves in providing excellent customer service to our members and are always willing to assist our guests' needs. It is encouraging to know the resort staff and the Privilege Concierge team provided you with such welcoming and exceptional attention and to that you enjoyed the restaurants and found the resort well kept.

We hope to have you back soon to continue enjoying the privileges of being a member.

Sincerely,

Stephany Tavarez
Customer Service
Bahia Principe Privilege Club
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Ny
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2013

I couldnt wait to get back and write a review about this paradise ! I recently got married a few weeks ago and my parents were celebrating there bday and anniversay, it was last moment that we decided to book with cheap carribean and I must say this was the best decision for a vacation I've ever made ! I dont even know where to start !

Upon arrival we were greeted with warm smiles and staff that were truly amazing ! They catered to our every need and anything we wanted they went out there way to satisfy us whether it was for food or basic questions and necessities. The simple frequent smiles and feeling of safety was what really impressed us, along with the amazing food ! Alux truly had one of the most amazing dinner dishes , as well as the buffet and 24 hour snack bar was very clean and had great food ! We booked the junior suite and from the day we arrived t was pure bliss, the room was so clean and beautiful. Right our our window was the pool that we had access to all day.

As I mentioned before we just got married and it was my parents anniversay. Upon entering the room ,we were greeted by an arrangement of rose petals in a heart shape on the floor, and it led to more rose petals, ballons, and 2 beautiful towel swans on the bed !
Bahia Principe SIan Kian is the best choice for a couples resorts, we were treated so great, the food was awesome , and the environment was so relaxing and extremely clean ! Even the outside bathrooms were always clean .

The staff was also so caring and extremly helpful, thankyou amazing front desk staff: Mario, Liliana, Elizabeth , Jaime. Thankyou also to the best bartenders: Carlos, Ismael and Jaime who were was so sweet and always had a smile on their face, thankyou Carlos who was also so kind to take our pics when we asked him and made us some of our best drinks, he was so friendly and kind =) !When you can actually remember all those names, you knew you had a great time !

Going to the magnificient "Tao spa" was the highlight for us . The spa was so clean and relaxing, it is a tranquil paradise, the staff at the spa store were so sweet and Alejandro by the spa bar was a total sweetheart ! He was very knowlegable about the drinks at the spa and he was so helpful with any questions we had.

A main reason why we LOVED Bahia Principe Sian Kin is that we had access to the other resort and and no added cost , also the free wifi =) !Thankyou thankyou thankyou SIan Kian and wonderful staff for making our honeymoon and my parents bday so wonderful. We already looking into boking out next vaca here and we truly cant say thankyou enough for making us enjoy those 4 days ! We will be back !

Room Tip: Junior suite was beautiful and spacious and we had easy access to the outdoor pool .
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 24, 2013
Dear Isabel,

Thank you for choosing us to enjoy your honeymoon with. We really appreciate you taking the time to send some valuable comments about your stay with us. The comments and suggestions we receive from our guests are very important to maintain the quality at Luxury Bahia Principe Sian Ka’an.

It is very rewarding to read that you consider us on of the best resorts and staff in the Riviera Maya, we are very pleased that you enjoyed food, room, grounds, the access to our sister hotels, Wifi, Tao wellness center and the amazing service of our staff. The ones mentioned will feel very honored to hear that they made your stay memorable.

Once again thank you for your time and comments, hoping to have a second opportunity in a near future to welcome you back at the Riviera Maya.

Sending you kind regards from the Mexican Caribbean,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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Cleveland, OH
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 22, 2013

We travel to the Riviera Maya frequently and liked our stay at the Sian Kaan. I felt that the food was very good, service and grounds were terrific. The room was not typical old Mexican or Indian style, but more minimalist modern with less storage. Bath and bed were both very nice. You should understand that the Sian Kaan is one of four connected resorts at the Bahia Principe (between Akumal and Tulum) and is the only one north of the highway 307 which runs along the coast. It's sort on embedded in the golf course which is also north of 307. To get to the beach you must take a cart, which runs about every 10-15 minutes, and takes about 10-15 minutes depending on which beach you go to. The golf course is fantastic, about 80$US with rentals. You can also use the facilities and restaurants at the three other resorts and the Cantina, which is like a shared marketplace, disco and show place. Being away from the beach by the golf course, Sian Kaan is a little quieter and matbe smaller than the other three resorts, but seemed a little classier. I was very impressed that the Head Chef (French) at the restaurant (buffet) accepted and Mahi that we had caught on a fishing trip out of Akumal, and prepared a world-class dinner to die for. Different and equally spectacular the second night. No extra charge!

So while I liked this place, I guess I would have liked being closer to the beach. It rained/stormed a lot this trip which also made the shuttles more uncomfortable than they usually are. Having said that though, the service food, and value were very good and we had a great time. The concierge and helpstaff were also really helpful with info about driving around to other places. (Check out the beach at Akumal, and the Reserva de la Biósfera Sian-Ka'an)

If you like your vacay more peaceful less crowded you'll like this resort even more than I did.

Room Tip: There's an extra set of units to the north of the office that you might not see coming in. Thes...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 24, 2013
Dear Guest,

Thank you for choosing Luxury Bahia Principe Sian Ka’an in between many other options at the Riviera Maya, it is nice to read how you experience was.

Your comments are great motivation to keep working in providing the service and experience we strive for; we appreciate you have mentioned that you liked the food, service, grounds, room, playing Golf, visiting the area and that your fishing caught was specially cooked.

Kind regards from the Mexican Caribbean,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Massachusetts
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 22, 2013

We use Tripadvisor often when we are thinking of where to stay on our annual vacations. I have read through most of the comments for the Sian Kaan and wish to include our comments which hopefully will allow others to help make their decision on this resort.

Let me start by saying we have been traveling to the Playa del Carmen area since 1999 having stayed only at All-Inclusives sometimes twice a year ( July-August ) and (October- November ) time periods. We have stayed at the Riu Palace, Riu Yucatan, Riu Plyacar, Riu Tequila and Iberostar Tucan along with the Bahia Coba so I think we have a good track record when it comes to making an evaluation.

This resort is tops for many reasons ( there of course are some drawbacks as nothing in this world is perfect for everyone !) as follows;

1. Adults Only, need I say more! The clientel is older and with no kids running around makes it a fantastic , relaxing vacation.

2. Great food, large selection of top brand alcohol.

3. We stayed in the penthouse with outdoor jacuzzi and it was both relaxng and romantic.

4. Room was larger than anything at the Rui's except for perhaps the Palace but there is not out door jacuzzi!

5. Our room was 40621 and was close to the lobby and across from the quite pool and Alux Resturant which made it central to getting to everything.

6. Brisa Islas who is in charge for Public Relations. As others have pointed out she is perhaps one of the best reasons to stay at this resort. We contacted her via email about a month before we arrived with asking her to make us eating reservations and building recommendations based on our desire to be close to everything. She came through with flying colors . Our wedding anniversary was mentiond and the date and resturant we were going to be eating at and she had a special table with heart decorations along with a special dessert. My wife thought I was the most romantic person yet it was Brisa who did all the work. She called us the day after we arrived as she had that Saturday off and wanted to make sure we were pleased with our room, etc. In all the years of going to this area for both our wedding and follow up anniversery's this has never been provided.

I could go on and on but suffice to say this is top notch.

Ok, the drawbacks if you consider them such;

1. Akumal is a longer drive from Cancun thus it is away from some areas such as the town of Playa del Carmin should you wish to visit. As we have stayed in Playacar mostly this offered us the abilty to either walk into town for the night life, shopping, etc. Staying in Akumal is somewhat distant.

2. No swim up bars in the various pools. Not a big draw back but would certainly be an attraction especiall as being an Adults Only resort you are not fighting off all the young kids who park them selves at the swim up ( parents are to blame for allowing this to happen ) bar.

One large pool would be nice rather than three small pools that exist today. There is a Sushi bar next to three small pools but that is on the other side of the resort from where our room was which was somewhat difficult to walk too so we never visiited it.

All in all this was the place to go and we will be going back again.

Room Tip: Go for the penthouse rooms with jacuzzi. We especially liked being close to the pools and lobby so b...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 24, 2013
Dear Guest,

Thank you so much for your great review, the entire staff of Luxury Bahia Principe and me are happy reading all you great comments as we always try to provide the best experience to our guests. I hope you had a safe flight back.

We are glad that you consider us top notch and that during your recent stay you enjoyed the adults only concept, the great food, your great room, the relaxing ambience of the hotel and our service. All your comments including your suggestions were forwarded to our staff and managment.

Looking forward to welcome you back,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 21, 2013 via mobile

First I made reservations a month in advance and they were not ready. Had to wait in line an hour to remake my dinner reservations again when I just started walking again. I was put in the furthest room in the resort which was great treatment for the handicapped (SARCASM). Then was locked out of my room for two nights. When I asked for help was made to wait 2 hr didn't get in till 1 am. While all my pain medication were in the room. Spoke to the hotel director Juan and as per our conversation he stated I would be reimbursed for those night. Complete lie just said that while I was there. I was also looking to buy property there. But after being treated that way why would anybody want to.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, July 28, 2013
Dear Guest,

Thank you for choosing Luxury Bahia Principe Sian Ka’an and for making us participants of your experience at our hotel.

We value all of our guest’s comments, that does not just include the positive but the negative ones as well. We understand you did not have the experience that you were anticipating and what we expect to provide.

It is unfortunate that everything we did to try to please you, did not work. Please keep in touch with our management if there is anything else we can help you.

Once again thank you for your time and comments, hoping that you give us the opportunity to welcome you again to be able to offer you a better experience.

Sincerely,

Brisa Islas
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Akumal
#1 Spa Hotel in Akumal
#1 Family Hotel in Akumal
#1 Romantic Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby (free of charge) and in rooms (additional charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico

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