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“Excellent value and service” 5 of 5 stars
Review of Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
4.0 of 5 Hotel   |   Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #1 of 20 Hotels in Akumal
Salisbury, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
“Excellent value and service”
5 of 5 stars Reviewed May 23, 2013

We have just returned from the Sian Kaan after spending an amazing 10 days there. The hotel was spotless, the staff were extremely friendly and helpful and the pools were clean. We spent most days by the quiet pool and never had a problem getting a sunbed. The buffet food was nice and varied and exactly what you expect from an All Inclusive hotel, don't go expecting top restaurant standard food ! The bar services were great, always plenty of different cocktails to try and the Mojito's were excellent ! I would definitely return to this hotel.

Room Tip: Well worth upgrading to the penthouse suites, not much different in price and the rooms are great...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Gerente at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 24, 2013
Dear Guest,

On behalf of the entire team, I would like to thank you for choosing Luxury Bahia Principe Sian Ka’an as you hotel destination; it is an honor for us to read that you had an amazing experience.

It is a pleasure to read that we you enjoyed the quiet pool, the buffet and the bar service. Thank you very much for mentioning our staff, your comments really motivate them to keep on the good work.

We would be delighted to welcome you again at the Riviera Maya!

Our best regards,

Marie Stromboni
Public Relations Manager
Luxury Bahia Principe Sian Ka’an
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,313 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (922)
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English first
Edinboro, Pennsylvania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 22, 2013

This is our 3rd trip to the Bahia Principe Properties in Akumal MX and our 1st time at the Sian Ka'an. We vacationed from May 12-19th, 2013 and had a wonderful time. Every though this complex is away from the sea, the transportation is readily available and only takes 5 minutes via cart. The food was outstanding in the Ala-Cart restaurants along with the buffet at the hotel. The service was outstanding everywhere. I had injured my back early in my stay playing beach volleyball (my mind thinks I am younger than I am) and the hotel would make a special trip to my room in their cart and take me to the lobby. This was much appreciated. I look forward to the opportunity to come back to the complex. I would like to make a special thank you to Brisa Islas for the assistance of arrangements prior to our arrival.

John

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Gerente at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 23, 2013
Dear John,

Thank you very much for your loyalty and for reviewing your recent stay at Luxury Bahia Principe Sian Ka’an.

It is great to know that you had a wonderful time and that you enjoyed the shuttle service, the a la carte restaurants and the buffet; thank you also for mentioning the good service of Brisa.

We would be delighted to welcome you again at the Mexican Caribbean!

Best regards,

Marie Stromboni
Public Relations Manager
Luxury Bahia Principe Sian Ka’an
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Lewiston, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 22, 2013

We are a 50+ age couple and spent our honeymoon in Sian Kaan. We are repeat visitors to the Bahia Properties and as of last year joined the Bahia Principe Privilege Club. Yes it is true that the Sian Kaarn section of this Bahia resort is not located directly on the beach. The information regarding the fact that Sian Kaan is not located in an ocean front setting is well documented so we knew up ftont that we would not be on the water, A definite con for us but the pros far out weighed this problem. Tulum, another section of the Bahia property, has beautiful beachfront rooms.

Maybe the service we received was over the top because we were Privilege Club members, not sure. However, during our 10 day stay May 3rd through May 12, I didnt see or hear anyone complaining about the transportation system throughout the complex. My husband and I both felt it ran better than the trams in Disneyworld. We actually enjoyed the fact that there was always a tram waiting to take us anywhere we wanted and then delivered us right back to our room.

As for the food, The Priviledge club affords us the opportunity to eat at anyone of the 4-5 star restaurants for dinner every day. There are several intternation dining establishments throughout the entire Bahi Complex. For general information the sections of this complex are: Tulum, Akumal, Coba, and Sian Kaan. Coba seems to be the center of activity but each section has its own lobby, breakfast and lunch buffets and stores. When walking through the rooms along the beach it is hard to tell were Akumal leaves off and Tulum Starts.

John and I kind of coined the dinner presentations as Micro Cookery. The portions are very small and elegantly displayed. However, you are full by the time you leave each meal. And the food is very good.

The service is incredible. I am terrible at remembering names but everyone was encredible. It seems like they have more staff than guests. Each one more willing than the next to answer your beakon call. WOW! Room service took 15 minutes from Phone Call to serving. Amazing!

The mattress on the bed was hard. They added a mattress pad within minutes of our complaint

Room Tip: We stayed in 40801 - I would not recommend this room Although it had an outdoor jacuzzi we were una...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivilegeClub, Manager at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, June 2, 2013
Dear debrakay,

Receive warm greetings from the Bahia Principe Privilege Club. We thank you for taking the time to write this fabulous review about your recent vacations at Luxury Bahia Principe Sian Ka'an.

We are thrilled you found services and facilities to your standards and that the staff provided you with excellent service and attention during your stay. It’s heartening to read about all the memorable experiences you and Mr John had.

We hope in the future you continue to enjoy the perks of being a Privilege Club member.

Sincerely,

Stephany Tavarez
Customer Service
Bahia Principe Privilege Club
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Denver, Colorado
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 20, 2013

I think that for the money it could have been a lot better. It our honeymoon and we booked this hotel thinking we would have had a blast and we so did not. The service wasn't there best at all and the food wasn't so good and if you you want to be close to the sea this is not the one to stay at it takes around 5 to 10 min to get a cart to take you to the ocean on a good day. The bell staff and the severs wast the best. Sea side-suits a way better hotel to stay at for the money.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 21, 2013
Dear Mr. Rich S.

Thank you for the time you have taken to post your feedback about your stay at Luxury Bahia Principe Sian Ka’an. We are sorry that your honeymoon was not as expected.

We thank you for offer us the opportunity to learn from your experience through your comments shared, these will be forward to our management.

We hope you give us a second opportunity to offer you a more charming experience.

Truly,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
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Rhinelander, Wisconsin
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 19, 2013

This was our second visit to Sian Ka'an (the first was 11/2012). We returned because of the wonderful experience the first time, but feared that they may be unable to meet our heightened expectations -were we wrong! If it is possible, the service was even better this time, starting with Brisa pre-arranging our dinner reservations and doing her best to find us a room that suited our needs. Brisa is a real treasure; coming myself from the service industry, I know how difficult it is to cater to the many different types of people that you will encounter, and she is awesome. We never had a single bad experience with any employee at the resort -all were friendly, helpful, and always greeted you with a smile and a 'Hola!' I truly believe that these folks love their jobs and enjoy serving their guests -that is a theme that you seem to see repeated often in these reviews. With that said, please show them the respect that they are due; we are visiting their country!

I don't need to repeat my earlier review or other's comments on the amazing level of cleanliness at the resort, the amazing food, or the beautiful room. We've gone to other resorts twice, but found ourselves bored, and did not return. We don't feel that way about Sian Ka'an, and plan to return again very soon!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 21, 2013
Dear Guest,

Thank you so much for you review, it really makes me feel very proud of being part of Luxury Bahia Principe Sian Ka’an resort; it was my pleasure to assist you in your second visit to our hotel.

It is great to read that we exceeded your expectations this time and that you enjoyed the friendliness of our staff, the cleanliness of the grounds, the amazing food and the beautiful room.

We will be delighted to welcome you again for the third time,

Best Regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
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Reading UK
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 18, 2013

We have just returned from a 12 night stay at this resort. It was our first vacation in Mexico so cant believe how lucky we were to choose this resort for our stay. After reading numerous reviews before we left, we contacted the hotel ahead of time to make restaurant reservations all of which Brisa so kindly arranged for us. She even took the time to call us in the room to enquire if everything was to our satisfaction. The staff are all fantastic and service is second to none. Always a smiling face to greet you and you were left wanting for nothing. Too many names to mention but Leydi in the Lobby Bar looked after us very well. Fantastic beach service too from the wonderful Martha. How she manages to spend eight hours walking backwards and forwards on the beach, bringing drinks and treats to guests.... and still smiling and laughing as much at the end of the day as at the beginning is beyond me!! She has a lot to answer for.. introducing my husband to Green Iguanas!!! lol. If you have any doubts that this is not the hotel for you because it is not directly on the beach then please think again. My husband loves the beach and I had reservations before our trip that this might be a problem for him, but far from it. The carts ran constantly both to the beach and other resorts and we never had to wait. We are so surprised to learn that not many British people visit Sian Ka'an so if you are looking for a little bit of paradise, to be waited on hand and foot, and a luxurious holiday then what are you waiting for?!!!! We have already booked to return next year! Many thanks to all the staff for making our holiday so special

Room Tip: We had a penthouse Jacuzzi suite which was beautiful. We were in block 20 which was lovely and quie...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 21, 2013
Dear Guest,

Thank you for trusting in the good reviews on Tripadvisor and for choosing Luxury Bahia Principe Sian Ka’an to enjoy your holidays. We really appreciate you taking the time to send some valuable comments about your stay.

For me it was a pleasure to assist you prior your arrival, I am very happy to read that you have already booked your vacations for next year, do not hesitate to e-mail me back with dates and requests.

I will forward your nice comments to our staff, especially to Martha and Leydi as they help us to maintain the quality and service we strive for.

Looking forward to welcome you again next year,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
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Blackburn, United Kingdom
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed May 17, 2013

We were greeted at check in with a cool drink. very nice.
From there it was all good..........
Lovely spacious bedroom, large walk in shower.
Only negatives,were ... 1. need more drawers (bedside cabinets not enough). 2. Full length mirror needed. 3. More hangers (due to lack of drawers).
Service everywhere was great. Waitress service on beach was very attentive. Transportation between any area was excellent as never had to wait longer than a few minutes.
The a la carte restaurant in Sian Kaan was just delicious, but so was the buffet restaurant, the choice and quality here was exceptional.
Especially the Gala dinner on Saturday. Do Not Miss This Meal.
The shows we watched at Coba were very enjoyble. The group in Hacienda each evening was also very enjoyable. Disco in Hacienda was also good.
Summary WOW, Loved It :-D

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 18, 2013
Dear Guest,

Thanks to you for choosing us as you hotel destination and for sharing your experience. For the Luxury Bahia Principe Sian Ka’an is an honor to read that this was your best All Inclusive experience.

We are glad that you enjoyed the service, tram service, a la carte restaurants, buffet, shows, room, discotheque and the night life entertainment at the Hacienda Doña Isabel.

For the minimal style of the hotel, it is not possible to have more drawers however we will keep in mind your suggestions for the future, if there is a possibility to improve them.

Thank you for sharing your pictures, are really nice.

Looking forward to welcome you in the future,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Akumal
#1 Spa Hotel in Akumal
#1 Luxury Hotel in Akumal
#1 Family Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby (free of charge) and in rooms (additional charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico

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