We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The most amazing trip ever - but beware of the beach!” 4 of 5 stars
Review of Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Luxury Bahia Principe Sian Ka'an Don Pablo Collection to your Saves list
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
4.0 of 5 Hotel   |   Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #1 of 20 Hotels in Akumal
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“The most amazing trip ever - but beware of the beach!”
4 of 5 stars Reviewed May 8, 2013

First of all i would like to say why i gave this hotel 4 stars instead of 5 - The private beach area supposedly reserved for Sian Kaan guests was completely full everyday with people from the Tulum hotel which is directly behind. We were unable to find a sunbed for the entire holiday so were unable to enjoy the beach.

Now on to the rest - This hotel is one of the nicest places i have ever been fortunate to stay in, i have travelled extensively and this trip was the best i have ever taken. Honeymoon 11th-18th April. We stayed in a Junior suite superior attic with jacuzzi - just the view from the terrace is worth the money.

The food was incredible - the buffet is extraordinary, there is a huge range of all types of food and the staff are not only friendly and professional but genuinely interested in your experience there and your life. Thanks especially to Daniel who runs the team and Jose who was an absolute sweetheart to us everyday.

The staff - What can i say, they really are there to please, but one man stands out - Rolando. He is apparently a trainee but he acted like a manager. His local knowledge was unrivalled and he moved heaven and earth to help us out and give us all the information he really could to make our stay more enjoyable. I salute you sir.

The transport - there are numerous carts and mini trains that take you EVERYWHERE in the entire complex. the beach is 5mins away and the trains come every 5mins or so. Fantastic.

We had a lovely time around the swimming pool, the snack bars and cocktails make the all inclusive thing really work.

Amazing holiday, highly recommend this hotel to anyone, just hope they sort out the beach for my next visit!

P.S - Check out the TAO wellness centre - it really is as incredible as they say. It's right next door to the golf club.

Alex & Maria Jose

Room Tip: Attic with Jacuzzi - there is nothing better than watching the sunset with a cocktail in your hand s...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 11, 2013
Dear Guest,

Luxury Bahia Principe Sian Ka’an would like to thank you for your feedback regarding your recent stay at our resort.

We are honored that you have chosen our hotel as your holiday destination and very happy to hear that you enjoyed the food, Tao wellness center, tram service and the great service of our staff, especially for mentioning Daniel, Jose and Rolando they will be very happy to know they left a good impression on you. We are sorry that you had inconveniences at the beach finding chairs and free space, we were very busy in that season but we are already working in that to avoid future inconveniences.

We are all looking forward to seeing you again in the near future,

Kind Regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,309 reviews from our community

Traveler rating
    2,365
    687
    189
    43
    25
See reviews for
333
2,218
54
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (920)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cross Plains, Wisconsin
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2013

After reading many great reviews we decided to book this resort from April 27th- May 4th. Wonderful resort. We were greeted with margaritas that were excellent. We had emailed Brisa ahead of time and requested our dinner reservations as well as requesting any available upgrades. During check-in, we received our dining reservation slips for the week and given our room keys. We stayed in villa #16, on the 2nd floor. It was very quiet and away from the lobby. Our room was fantastic, but the balcony was a little small. We were hoping to get a 3rd floor room with or without a jacuzzi. On our second day we received a call asking how we were doing and was there anything else they could do for us? We expressed our interest in the 3rd floor, and were told that they would notify us if anything else became available. 2 days later we were told that we could move to a 1st floor jacuzzi suite if we wanted. We chose to stay on the second floor, because of the leaves that were in the jungle falling into the jacuzzi. We really didn't mind our room and we were hardly in it except to change, sleep and relax.
The service is very top notch. Workers always cleaning, smiling, and asking if they could be of help in any way. We ate at ala cart restaurants 6 out of the 7 nights we were there. All were fantastic. The buffet was great as well. The waitress teased me almost every time about 'no water'. I wish I could remember her name as well as the hostess at the buffet. Greeted us every morning and most lunches, with a smile. We made friends with the lobby bartenders: Fausto, Carlos & Chan. What a great staff. Even when it was incredibly busy, always fast & courteous service with a smile. These guys should all get raises for the hard, long hours that they work and still manage to smile & remember your names & what you drink. I never saw anyone waiting more than a minute or two for a drink, and they're serving most of the lobby. We never saw any staff member in the whole resort slacking in any way. All seemed very happy to be working there.
We took the collectivo into Tulum on Monday. Very safe and inexpensive way to travel in Mexico.$6 for both each way and $5 each to get into the ruins. The cabs wanted $30/one way. Very hot that day as we visited the ancient ruins and the beautiful beach. Take your suits and play in the waves. We went to Playa Wednesday. Beautiful beach and did a little shopping on 5th Ave as well. $8/ for the both of us each way.
It's nice to visit the other resorts, but we sure did like staying at Sian Kaan. No kids allowed. It's very hard to leave, as the staff really go out of there way to make you feel like their home is yours.Very relaxing, comfortable, and beautiful growing resort. We'll be back and hopefully we'll be able to get a 3rd floor room. Thanks so much Brisa, Fausto, Carlos, Chan & the rest of the staff at GBP Sian Kaan for making our week wonderful!

Room Tip: Rooms towards the back of the resort away from the lobby tend to be very quiet.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 8, 2013
Dear Brian H,

Thank you for sharing your wonderful recent experience in Luxury Bahia Principe Sian Ka’an and for having trust in the reviews of our past guests. It is very rewarding to read such a nice comments.

It is nice to read that you enjoyed the welcome drinks, your room, restaurants visiting the area and the service of our staff, especially for mentioning Fausto, Carlos, Chan and me.

We will be delighted to welcome you back soon,

Kindest Regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nova Scotia,Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 7, 2013

From the very moment we arrived until the second we left we were blown away. This hotel is beautiful the people were very attentive , friendly and always pleasant . A very big thank you to Claudia , we were there with friends that are returning guests and she treated us the same , this was our first (not the last ) visit! The pools are all beautiful , the trolleys are plentiful , we never waited more than ten minutes , and the beach is lovely . We were in room 40223 with the roof top jacuzzi and a lovely view . The food was absolutely delicious , the main buffet on the resort as well as the a'la'cartes we ate at , I cannot imagine anyone not finding something to please their palate ! There is so much to say , I could go on and on ! My husband and I have travelled quite a bit and this is the first resort that we would return to ! I will be very happy to answer any questions !

Room Tip: Get a jacuzzi room if you can , we had a rooftop , lots of privacy and a great view!
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 8, 2013
Dear Guest,

Thank you very much for choosing Luxury Bahía Principe Sian Ka’an and recent visit to our resort and for taking the time to write your impressions about our hotel.

It is a pleasure to read that we exceeded your expectations during you stay and that you enjoyed the delicious food, the a la carte restaurants, your room, the beautiful pools and the trolley service.

We strive to provide the best service and we are very happy that you appreciated the service and personal attention of our employees especially for mentioning Claudia.

We would be delighted to host you and your husband in the future.

Best Regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 6, 2013

A big thank you to Brisa, and everyone else at the resort for making my first visit to an all inclusive spectacular. Both my boyfriend and I were ad to leave on Friday (so much so that we inquired on extending our stay!). The service, rooms, food and activities were a ton of fun. There are many other posts on the forum that describe (with much detail) what you can expect from the resort. I simply wanted to say a big thank you to everyone there and also say that we will certainly be returning:) Gracias!!

Room Tip: We were in villa 9A. very close to the pools, Alux, the snack bar and the lobby. the garden patio...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 8, 2013
Dear Diana,

Thanks to you for choosing Luxury Bahia Principe Sian Ka’an as your resort during your vacations in the Mexican Paradise, for us was a pleasure to assist and serve you.

Also, thank you for posting your nice comments about your recent stay with us, hopefully this was not the last time we have the opportunity to welcome you.

Kind Regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shediac, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 5, 2013

We chose the GBP Sian Ka’an for our first trip to the Riveria Mayan to celebrate our 40th anniversary from Apr. 25 till May 2 and were totally impressed with the complex.
First off, my wife and I cannot see how a few people were so down on this resort, they seem like people who would not be happy anywhere. The workers, the staff and the management far exceeded our expectations. The only minor negative point came when we went to an “a la carte” on one of the other restaurants in the complex where the service was not as good. The food was good, not the service. The two “a la carte” at Sian Kaan( Alux and Maiko) were two of the best outings we have had. The staff was excellent as was the food.
The waiters at the buffet, especially Blanca, Faustino, Hugo and the Omelette lady chef were exceptional and were always working to keep up with the guests needs. We cannot emphasize enough how professional these people are. All the employees greet you cheerfully and cannot do enough for you.
Our room was a penthouse suite and we were very happy with our choice as the evenings in the Jacuzzi with a couple of drinks, looking at the stars was a tremendous way to unwind from touring, golfing, shopping and the heat of the day.
We enjoyed the beach and realize the function of the “whales” in the water, without them there would be no beach. It also makes it safe for the young and un-experienced swimmers plus it gives a nice calm area to lounge in. We never had trouble finding beach chairs under a cabana very close to the Sian Ka’an section. The only difference that we saw is we had to get our own drinks where the Sian Ka’an section had a very busy waitress, but we were on a beach, not at a bar.
We went to Ek Balam, repelled into a cenote, visited Tulum, played a round of golf and visited 5th ave. in Playa Del Carmen and enjoyed all of them.
Security is a key issue for the resort guests.
We cannot finish this review without mentioning Brisa Islas who helped us set up our itinery at the Sian Ka’an so that when we arrived everything we had requested was completed and handed to us as we registered, her professionalism did not go unnoted.
Would we recommend the Sian Ka’an. YES!!!!!!!!!! Without hesitation.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 8, 2013
It is a real pleasure to hear from you again, for me and the rest of our team, we were delighted to be at your service on your 40th wedding anniversary.

Thank you for have chosen Luxury Bahia Principe to celebrate such a special occasion, we are glad to read this great review in which you let us know the things and places you enjoyed better. Your comments will be sending to staff especially to Faustino, Hugo, Aurora and Blanca.

We thank you also for recommending our hotel and for advice to all of our future guests. It will be wonderful to welcome you again and give you the good service you already know.

Warm Regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 5, 2013

I am 28 years old and have been traveling to Cancun/Riviera Maya yearly since I was 16. So far, this is my favorite all inclusive resort. Where to start?... I traveled with my boyfriend and stayed for a week. After a disastorous flight (copilot for original United Airlines booked flight did not show so our flight was completely changed) we were completely exhausted and eager to begin relaxing. The commute from the airport was about 2 hours long BECAUSE we decided to save money and use the shuttle service. Round trip service was $160 pp via shutlle pick up and drop off. As soon as you enter the open air lobby you feel like you're in paradise. The breeze is magnificent and they automatically greet you with frozen margaritas. The employees there are all kind and seem to be VERY HAPPY, which was what we needed.
Our penthouse suite was everything you would expect. It was two levels, second floor included a rooftop deck with jacuzzi and lounge chairs. This was the first time we stayed in a penthouse suite so of course we were beyond amazed. Everything is super clean, nothing seemed old or rusty.
The food is probably the best part about this resort. Everything was fresh and delicious. We didn't like the Japanese restaurant, wasn't authentic and we decided to skip the French place because we liked the variety at the buffet. Everything offered at the Japanese restaurant was available at the buffet.
I thought I was going to be disappointed that we weren't directly on the beach but the trolly ride was nice and they were always available. It was cool having an exclusive area on the beach with wait service. The drinks were awesome. The beach was clean and well managed. You do have to get there at least before 10 if you want a palapa and beach chairs in the exclusive area. We ate lunch in a restaurant on the beach (I think it was apart of the Coba resort) and it was great.
The pool was excellent and never cold. Entertainment staff were cool and did not harass you. They always greeted you and asked you kindly if you wanted to join in the activities.

Overall awesome stay and we were sad to leave. Plus we only paid $850 for flight and hotel stay, seven days booked by Expedia. Is that an awesome steal or what?

Room Tip: We stayed in the Penthouse Suite located in the rear (1621). It was the perfect location if you pref...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 8, 2013
Dear Guest,

Thank you for choosing Luxury Bahia Principe Sian Ka’an to enjoy your holidays. We really appreciate you taking the time to send your comments about your stay with us at the Riviera Maya and very happy to read that this your favorite all inclusive resort.

We are glad to hear that you enjoyed your stay starting with your check in, following with the cleanliness of the hotel, food, tram service, beach, pools, entertainment and the service of our staff. We will forward your comments to our team.

Best regards from the Mexican Paradise,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 3, 2013

This is an excellent resort with a proximity to a golf course. The resort is not on the beach but there is a short cart ride that passes by every few minutes. Service is very professional the people at the resort never stop working. They seam to really enjoy the work that they do. The food is amazing. The only downside for us was that the beach area is very small. The unlimited towels do not help since people just reserve chairs and never show up to the beach. Rooms are good, pools are nice, drinks and food amazing. We would go back to this resort and suggest it to our friends and family.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 4, 2013
Dear Guest,

We really appreciate you taking the time to send some valuable comments about your stay at the Luxury Bahía Principe Sian Ka’an.

Our team is happy to hear that you would come back and suggest our hotel to your friends and family, as well, as we are glad to read that you enjoyed the beach, tram service, incredible beach, good rooms, nice pools, amazing food and drinks; and the professionalism of our staff.

Kindest regards from the Riviera Maya,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Luxury Bahia Principe Sian Ka'an Don Pablo Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Akumal
#1 Romantic Hotel in Akumal
#1 Luxury Hotel in Akumal
#1 Spa Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby (free of charge) and in rooms (additional charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Caribbean Online Mgt Corp., BookIt.com, Hotels.com, Expedia, Orbitz, Despegar.com, Cheap Tickets, Priceline, Otel, Booking.com, TripOnline SA and Tingo so you can book your Luxury Bahia Principe Sian Ka'an Don Pablo Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico

Owners: What's your side of the story?

If you own or manage Luxury Bahia Principe Sian Ka'an Don Pablo Collection, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.