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“Outstanding quality & service” 5 of 5 stars
Review of Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
4.0 of 5 Hotel   |   Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #1 of 20 Hotels in Akumal
Bristol, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Outstanding quality & service”
5 of 5 stars Reviewed October 24, 2012

We have just returned from Sian Kaan after 9 days there with our two daughters, one son in law and 2 grandchildren aged 11 months & 6 years. From the moment we were greeted at reception with cocktails to the time of our departure we were treated like royalty. Nothing was too much trouble and the animation team were outstanding helping to keep our 6 year old entertained. The exclusive beach was a treat and our a la carte meals were excellent apart from a disappointment at the Mediterranean restaurant one evening when service fell below the standards we had come to expect. Gran Tortuga & Harlequin restaurants more than made up for this blip however. If it wasn't so far away we would be back every year and would like to try the beautiful golf courses next time.

Room Tip: Middle floor junior suite rooms were bigger than those with jacuzzi on balcony. Noisr from jacuzzi a...
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, October 25, 2012
Dear Guest

First of all thank you for trusting in Gran Bahia Principe Hotels & Resort and for choosing us to enjoy your family holidays.

We appreciate that you have taken the time to give us your feedback on Trip Advisor as your comments are valuable to us in order to continuously improve our service and standards at Gran Bahia Principe Sian Ka’an.

The entire Gran Bahía Principe Sian Ka’an Team is very glad to know that youyou’re your family enjoyed your stay with us.

Also would like to thank you for bringing to our attention your experience at the Mediterraneo restaurant, you can however rest assured that we will be giving this matter the proper attention to improve our service.

It will be a great pleasure to welcome you back soon again at the Riviera Maya!

Receive our warmest regards,

Gracy Manzo Mendoza
Public Relations
Hotel G.B.P. Sian Ka’an
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3,279 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (911)
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English first
Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 24, 2012

Very nice resort and Claudia (and her staff, including Gracy) were very helpful in getting us the room we wanted and setting up dinner reservations in advance. The resort is new and clean, the rooms nice and mdern, and the food a step above most all-inclusives. Every staff member we met was kind and helpful, and I enjoyed the golf course while my wife enjoyed the spa. No complaints!

Room Tip: Recommend a room near the lobby for access to shuttles around the resorts.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, October 25, 2012
Dear Guest

First of all thank you for trusting in Gran Bahia Principe Hotels & Resort and for choosing us to enjoy your holidays.

Thank you very much for your nice comments. Our philosophy is focused on our guest’s satisfaction that is why your comments are very important to maintain the quality and service at Gran Bahia Principe Sian Ka’an.

We are glad to hear that you enjoyed your accommodation in the Gran Bahía Principe Sian Ka’an and that you were satisfied with our attentive service.

Thank you once again for your opinion, hope we can welcome you again in the near future at your second home in the Mexican Caribbean.

My best regards,

Gracy Manzo Mendoza
Public Relations
Hotel G.B.P. Sian Ka’an
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montague, New Jersey, United States
1 review
5 of 5 stars Reviewed October 24, 2012

Just got back from our honeymoon here and I can't say enough about Sian Ka'an. Great people, great food, great pools and great beaches! Loves visitting the other resorts as well. We never had to leave the resorts area and everything was perfect. Will certainly be back!

Stayed October 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, October 25, 2012
Dear Guest

First of all thank you for trusting in Gran Bahia Principe Hotels & Resort and for choosing us to enjoy your honeymoon trip.

We would like to thank you for your kind comments. The comments and suggestions we receive from our guests are very important to maintain the quality at Gran Bahia Principe Sian Ka’an.

It is an honor to hear that you enjoyed your holidays and that we could fulfill your expectations.

Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one.

Kindest Regards,

Gracy Manzo Mendoza
Public Relations
Hotel G.B.P. Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed October 23, 2012

Top 10 Reasons Why You Should Stay at the Grand Bahia Principe Sian Kaan:
10. Junior Suite -- Clean, bright, spacious, with nice contemporary design
9. Complimentary things -- Slippers, bathrobes, toiletries, daily supply of bottled water in room, all inclusive minibar & re-stocked daily, Coffee & Tea in the lobby, free parking, free in-room safe, free alcoholic beverage of your choice!! The list goes on.
8. Trolleys -- Yes Sian Kaan is not a beach front hotel, but the frequent trolleys take care of that. There are three or four different trolleys that go to different routes and take you around the facility such as the beach, the shopping area and the three sister hotels. They even have a small trolley to take you to your room when checking in and out of the hotel. The facility is huge!!
7. Jungle -- The resort is actually located in a jungle. The combination of nature and contemporary living is a nice touch. You hear soft bird chirps in the morning when you wake up.
6. Location -- Very close to several Mayan ruins like Tulum, Chichen Itza, Coba, and much more. I also prefer privacy over crowds. Cancun and Playa Del Carmen are more crowded. Also, when I'm at the beach, I just want to see water, trees, and blue skies. I don't want to see cars and sky scrapers.
5. Facility -- Clean, modern, and well maintained. Lots of services to choose from: plethora of a la carte and buffet restaurants, pools, bars, spa, gym, golf course, shopping, yoga
4. Beach -- Clean, Free drinks & snacks, Free beach towels, Free loungers, Bar service available.
3. Wireless Internet -- Fast and Free
2. Food -- The food is to die for. The quality is second to none. Especially at the main buffet restaurant. Nearly endless selection of culinary delights. Italian, Mexican, American, Asian, Mediterranean...
1. Service -- On top of all the awesome things, you have a staff that's always smiling and happy to serve you. Everyone is very friendly and very helpful. Its icing on the cake. It gives you that "I'm glad I chose this hotel" feeling.


Honorable Mention:
1. The beds were made with nice decoration to include towel art. Thank you.
2. Night life -- Everywhere you go there's always some sort of show, dancing, and singing going on and they even have a dance club where they played a variety of music inlcuding house, reggaeton, bachata, and more.
3. We were given an extra hour and a half to checkout. That helped out a lot.
4. For the first time in all my years of traveling, I didn't have to worry about spending time/money for beach towel, beach lounger, palapas, in-room safe, internet connection, food, drinks, snacks, minibar, 5-star dining... all at the same time!!


Improvements? Of course every hotel could use some improvements no matter how awesome they are, and here is a list of my recommendations. I hope they read this:
1. Room 41514 -- Our patio door wouldn't lock. In addition, after a night of heavy rain we noticed a small water leak in the window (bed side). Furthermore, the water pressure in the bathroom shower was a bit weak.
2. Beach -- Why are there Sand Whales in the beach? It is unsightly and I think it should be removed.
3. DJ -- The DJ at the dance club (shopping area) could improve his mixing skills a little bit. The music kept stopping in between songs. Please don't stop the music :-)
4. Check in time could be earlier than 3pm. Unless it's high-season I think you should be able to accomodate early check in without any problems. We arrived around 12pm and waited 3 hours. But we used our time wisely by having lunch and taking a tour of the facility riding along the trolleys.


These issues are so insignificant we didn't even bring it up until checkout. And it was more of a suggestion to the staff rather than a complaint. I'm already planning our next trip. Will definitely try the Jacuzzi Suite next time. Thank you Grand Bahia Principe Sian Ka'an for the wonderful experience and unforgettable memories!!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, October 24, 2012
Dear Guest

First of all thank you for trusting in Gran Bahia Principe Hotels & Resort and for choosing us to enjoy your holidays.

We truly appreciate you taking the time to send your comments about your stay with us, the comments and suggestions we receive from our guests are very important to maintain the quality at Gran Bahia Principe Sian Ka’an.

Thank you for mentioning our staff, it is for guests like you who send us some kind words after their holiday, that they find every day the motivation and energy to keep on the good work. Also thank you for bring to our attention the things we can improve, you can however rest assured that we will take immediate an appropriate action for every detail you have described.

We are very happy to hear that you enjoyed your stay at Gran Bahia Principe Sian Ka’an and hope we can welcome you again in the near future.

Best regards from sunny Mexico,

Gracy Manzo Mendoza
Public Relations
Hotel G.B.P. Sian Ka’an
Report response as inappropriate
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NEW HAMBURG
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed October 22, 2012

My apologies, this has turned out to be a VERY long review. Feel free to scroll to the end for the “Bottom Line” or read on to learn from some of our experiences.

Introduction

My wife (57yr) and I (62yr) love to travel and we LOVE Mexico. We are not snobby, nose in the air kind of people. We enjoy a good meal but occasionally grab a bite a McDonalds, both have their merits. When we do driving trips we will stay at more upscale hotels at our destination but the Holiday Inn Express for one night stops.

We travel to Mexico two or three times a year. In October we usually travel alone as it is our anniversary and over the Winter months we travel with family and friends.We travel to relax, not to seek out problems or fault in a resort that is just too much work.

So why go to the same resort 14 times? Well, like your favorite Steak House that you keep returning to, you know what to expect, it offers value for your dollar and you always leave satisfied and wanting to return.

I am not going to dwell on “this is a large resort”, it is. Or “say Hi to Carlos from the couple in New Hamburg”, there are over 4,000 people through this resort complex weekly don’t expect Carlos to remember you.

Booking and Pre-arrival

Reading reviews in Trip Advisor we determined that one of the Hotel Managers is a gentleman by the name of Juan Oliveira. We have known Juan for a couple of years dating back to his time at Gran Bahia Coba. I contacted Juan and received timely replies. He was a big help. We had several requests concerning dining and room location. We are well aware that not all requests can be met as we are just one of hundreds of couples, but he came through with a GREAT room location and all of our dining requests!

Tour Operator

We use Transat Vacations. They are the only tour operator that offers a First Class cabin which they call Club Class. The cost is reasonable and the service excellent. The seats are wider with enough legroom to stretch out without touching the seat in front of.

You have the option of selecting your meals in advance. Drinks are included as it a “comfort package” which includes a blanket, inflatable neck pillow, ear phones etc.

Both flights actually left and arrived early.The cabin attendants were very attentive. No issues with them at all.

Arrival

Many people have written about the situation at Cancun Airport so I won’t except to say, fill out your entire Tourist card and Customs forms. Once you have cleared Immigration, retrieved your bags and cleared Customs, do NOT stop walking until you are outside of the Terminal.

Once you are outside there will be a Tour Operator representative there to direct you to your transportation. They will also provide you with information about your resort and when they will be available at the resort to assist you.

For a number of reasons we do not use the bus transportation provided. Frequently you are delayed while people get their first Corona and have a smoke. Not an issue for me as I both drink and smoke it just delays your departure. Depending on how many people are at each resort you can have several stops along the 90 minute ride to Gran Bahia. Again, another beer and another smoke.

We use Private Transportation. Our supplier of choice is Lomas Travel. They are professional, well attired, and always on time. We most often opt for a stretch Lincoln limo, not because we are special but the price is right and I am on vacation. We have also used their Lincoln Navigators when there is just the two of use.

Last October we met some people at the Toronto Airport that were also going to Gran Bahia. When we talked to them the next day at the resort we found out that we had arrived at Gran Bahia BEFORE their bus even left Cancun Airport for what turned out to be over a two hour trip. Our ride from and to the airport was without incident or issue.

Arrival/Checkin

One word, smooth. Because we had our own transportation we were the only people at the check in. During the checkin process we were given a “welcome” cocktail, very refreshing and large. Within five minutes we were on the cart and off to our room. Our Bell Man gave a little tour of the grounds (more to follow on the grounds) before escorting us to our room.

The Room

We booked a Junior Suite Penthouse with rooftop terrace, it turned out to be an excellent choice! The room was very spacious, well appointed, clean and very comfortable. We were greeted with a chilled bottle of champagne and a floral arrangement.

We had requested and received a mattress topper as we are used to a pillow top mattress at home, another good decision. We found the bathroom to be well appointed with a large shower. The usual amenities were all first class, shower gels, shampoos etc.

The rooftop terrace was magnificent! Morning coffee watching the sunrise or evening drinks relaxing on a lounge chair was a real treat. We did use the hot tub a couple times in the afternoon more as a cool down than a hot tub.

Despite what I have read on other reviews I found there to be adequate storage for clothes and luggage.

There is a dining area and every night we received pastries as a snack. The mini fridge in the wet bar area was restocked daily.

The Grounds and Pools

Spectacular! This entire resort was built in a jungle area. Great care was taken to preserve as much of the natural environment as possible. Gran Bahia is very Eco aware and it shows. As you walk the winding pathways amongst the villas you are surround by both natural landscape and planted areas. At times you cannot even see the villas but they are mere feet away. It is very relaxing and quiet.

There are several pools. They are smaller in size as some reviews have indicated. I would describe them as more intimate. We have stayed at all areas of the Gran Bahia complex and prefer the “quiet” pools to the “activities” pools. Having said that, there were daily events put on by the Animation Team at the largest pool close to the Cenote 24hr Snack Bar. The Team puts a lot of effort into their day with the sole purpose of making YOUR stay more enjoyable.

I could write paragraphs about the grounds and there beauty, suffice to say we loved them.

The Beach

Yes, you have to take a tram to the beach. Unless you stay at Akumal Club Golden or Tulum Club Diamond (we have stayed at both) are luck enough to get a beach front villa, you will either have a nice walk or a tram ride to the beach so for us this was not an issue. In fact we rather enjoyed the ride. The trams ran frequently and we never waited more than a few minutes. On one ride to the Beach the driver quickly stopped the tram, we thought something was wrong and there was. A small turtle have made its way onto the road so the drive gently returned it to its habitat.

The beach area is private for the exclusive use of people staying at Sian Ka’an. The lounge chair are more comfortable and plentiful. We never had a problem getting a spot close to the water.

There is a bar at the beach area with waiter service. Some people have mentioned the service was sporadic. Let me think, sitting on the beach in Mexico with somebody serving me my favorite beverage while I read a book or listened to the waves, and I have to wait a couple minutes for service, oh darn!

Other reviews have commented on the large “wave breakers” and how they are unsightly. Well if they were not there then the beach would wash away down to its limestone base. People sure seem to enjoy sitting on them and having the waves wash around them. It also keeps the water close to the beach, calm and warm.

The Restaurants

This will be the shortest part of my review.

We have eaten at ever A La Carte in the Gran Bahia Complex. Prior to this trip, our favorites were Mikado (Coba) and Arliquine (Akumal). Now, hands down our favorites are the two A La Cartes at Sian Kan’an, Alux and Maiko!

Why? The service, the ambiance, the food ALL top notch.

The Buffet is also excellent, again the best in the Gran Bahia Complex. Where else do you get lobster on Saturday night. If you are a desert lover, loosen your belt you are going to need the extra space!

What is Next at Gran Bahia?

Sian Ka’an will be Adults Only as of 01 November 2012. I think this is an excellent decision. We were fortunate enough to meet with Juan Oliveira, of the Management Team. He shared with us that in the Coba Resort there is a water park under construction that is slated to open later this year. What this does is setup Sian Ka’an as the Adult resort and Coba as the Family Resort. The Gran Bahia Team, in my humble opinion, is right on track with these moves and with the four Resorts setup to accommodate different needs/desires they will have many more repeat guests. There is also a Convention Center planned for the Sian Ka’an Resort area.

The Bottom Line (Finally!)

Again, just my opinions!

I tried to find “true” fault or issues at Sian Ka’an (honestly I did not spend much time trying to be picky and whiney I was too busy enjoying and having fun). Sorry not one issue!

Sian Ka’an is a beautiful, well thought out and laid out resort. It is best suited for couples that want to be able to relax, and enjoy their vacation time. You still have access to all the amenities of the other Gran Bahia Resorts and the local attractions.

IF, being directly on the beach is your main priority this resort is not for you. I would suggest Akumal Club Golden. Akumal also has the best pools.

IF, you are on a family vacation, then once the water park is open, Coba is your best bet. Coba has always been our favorite until now. We have stayed there eight. We even have a favorite room 32737 which the Management Team at Coba arranges for us on each visit.

IF, you want first class accommodations, superior food choices, peaceful and relaxing atmosphere, attentive and accommodating staff, in an adults only environment then Sian Ka’an is THE choice! You will NOT be disappointed!

If you have any question about Sian Ka’an or any of the Gran Bahia Resorts please e-mail me I will be happy to assist.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, November 26, 2012
Dear Guest

First of all thank you for your loyalty in Gran Bahia Principe Hotels & Resort and for choosing us once again for your 13th visit!
We really appreciate you taking the time to send some valuable comments about your stay with us. The comments and suggestions we receive from our guests are very important to maintain the quality at Luxury Bahia Principe Sian Ka’an.

We would like to thank you for your positive comments and detailed review on our services, facilities and hospitality. We are pleased to know that you had a wonderful time during your recent stay at our hotel. Your comments about our services and facilities are very rewarding. Rest assured that your feedback will be shared with our team and will definitely encourage us to continually provide all our guests with the best experience they truly deserve.

Your review will definitely inspire us to consistently deliver our standards ensuring that we meet and exceed our guests’ expectations. We are honored that you have chosen our hotel as your
holiday destination and will be looking forward to welcoming you back again.

Warm regards from the Mexican Caribbean,

Gracy Manzo Mendoza
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed October 21, 2012

We are just back from our honeymoon at GBP Sian Ka'an and we are so happy about our choice. When you decide to go in vacation, first of all, it's a good thing to make your search, read reviews, and set your criterias.

This is exactly what we did for a good 2-3 weeks, and we found the right place ! Everything was royalty and to be honest the food & service is incredible in general. I saw some reviews about gaining weight and this is exactly what happen, can't stop eating cause it's too good and diversified.

We saw so many peoples working on sidewalk, refreshing / painting buildings, blowing sidewalks, clean the beach, they work on all the details. We remember Angel at the lobby bar who's an awesome guy / bartender. Working like 3, smiling, we had such of fun with this guy !

Was surprised about the manners of peoples to not tip the workers. Thoses servers, bartenders, maids, bellboys, etc, work really hard, what is it to give 1$ for us ? I saw tables of 9-10 peoples, leaving without tipping the servers, its a shame ! In Canada, we give usually 15% of the bill in tip, so with a 50$ meal, even if its included in your package, what's wrong to give 1$?

Just to say that we really enjoy the place, golf is amazing (bring your own clubs !!!), it's relax and perfect place to disconnect. If you go there for the entertainment or to do the party, Sian Ka'an is not the place but, you have access to the 3 other resorts : Coba, Tulum and Akumal.

Probably go back to that place again, in a lovely trip maybe next year !

Thanks GBP Sian Ka'an !

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, October 21, 2012
Dear Guest

First of all thank you for trusting in Gran Bahia Principe Hotels & Resort and for choosing us to enjoy your honeymoon trip!

We really appreciate you taking the time to send some valuable comments about your stay with us. The comments and suggestions we receive from our guests are very important to maintain the quality and improve our service at Gran Bahia Principe Sian Ka’an.

It is for guests like you who send some nice words after their visit, that our staff finds every day the motivation and energy to keep on the good work. We also would like to thank so much for your kind mention of Angel our bartender, this is the best motivation for his team to keep up with the professionalism and service.

We are very happy to hear that you enjoyed your stay at our hotel and also the golf course, hope we can repeat this wonderful experience in the near future.

Best regards,

Gracy Manzo Mendoza
Public Relations
Hotel G.B.P. Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 20, 2012

In the past we have visited several excellent places of Bahia hotels chain, notably Cayo
Levantado and Ambar in Dominican Republic. We were happy there, we enjoyed our time
spent there - they are classy places to go to.

But after our very recent stay in Sian Ka'an we must say - after considering all aspects for enjoyable vacation - Sian Ka'an is the winner.

We will not go to the various specifics about restaurants, food, room, beach, service or people there, there are many detailed reviews already written by other people.

However we will say just this as the summary of our visit: it is a beautiful place, and truthfully - it is the best resort of all we have visited.

Everything goes and works there perfectly well, and if there is some problem it is promptly taken care of and fixed.

People working there are a great asset of that place and they play a big part of the total picture.

It would be very difficult to name them all, but if one person stands out, it is Ms. Claudia Novelo.

Bahia Principe organization must be happy that people like her work for them. Because they play a big part in the quality of the whole place that we, as visitors, can - and we do - enjoy.

Thank you all, we shall return.

Milan and Libuse

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, October 21, 2012
Dear Guest

First of all thank you for trusting in Gran Bahia Principe Hotels & Resort and for choosing us again to enjoy your holidays.

We are grateful for your comments regarding your recent stay at Gran Bahia Principe Sian Ka’an, it is always a pleasure to receive positive feedback from our guests. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We are delighted that you have spent your vacation with us and that you enjoyed your stay at our facility. We will share your comments with our team and congratulate Miss Claudia Novelo for her great work.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sending you my kindest regards from the Mexican Caribbean,

Gracy Manzo Mendoza
Public Relations
Hotel G.B.P. Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Akumal
#1 Spa Hotel in Akumal
#1 Romantic Hotel in Akumal
#1 Luxury Hotel in Akumal
#1 Casino Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby (free of charge) and in rooms (additional charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico

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