After reading travelbug911's review, I felt compelled to share my review since me, my wife, and 10 year-old daughter were at the Four Seasons at the exact same time he was. Our experience was the complete opposite of his. What I don't understand is why he would rate the resort 4 out of 5 stars, because when you add up his star ratings for the five individual categories, you'll notice they only average 2 stars. Anyway, I digress.
We used the Four Seasons transportation and the drivers they hire are exceptionally courteous and take their cues from the passenger. If you have questions, they are more than happy to answer them. If you prefer to be left alone, they will not bother you. Their vehicles are spotless and well maintained. Security is high and passenger safety is clearly a priority.
The Four Seasons clearly states their policy on tipping (service charge) when you book your reservation, as well as when you check-in. Unlike what travelbug states, the service charge is only 10%, with the exception of the restaurants which are 15%. Additional tips are not expected by the staff. Of course, if you receive exceptional service, you can always add a little extra to your check and it will be greatly appreciated. But, as I said previously, it is not expected.
Personally, I think the service charge policy is exceptional. I hate being nickel-and-dimed when I travel, so I love the fact that I didn't have to carry my wallet or cash all week. The funds generated by the 10% service charge are placed into an employee pool so that everyone in the hotel shares equally in its success. Every employee knows that exceptional service equates to future guest loyalty and as a result, a property with high occupancy rates. I find that a property that values their housekeeping, landscapers, cooks, cleaners, and the rest of the back of the house staff just as much as those that interface directly with guests refreshing.
Of the 10% service charge, 2% goes directly into the transportation fund that pays for the free transportation provided to all employees. The hotel owns six of the classiest coaches you'll ever see and they care for their employees with dignity and respect. Four Seasons Punta Mita clearly understands how to tie critically important behavior elements together with incentives. As one employee told my wife, most Mexican companies do not treat their employees very well. I am very proud and grateful to work for Four Seasons.
We have stayed in the Ave building in the past. During this trip we were in the Oasis building. Our room was more than "just ok" as travelbug says. The rooms have to be some of the largest rooms in Mexico. Ours was exceptionally clean each and everyday, and you could tell the patio was cleaned daily too, along with fresh linens and coverings for the outdoor furniture. We saw no dead bugs, or a single bird dropping all week.
One of the things that we greatly appreciate is all of the extra storage space the Four Seasons provides in their rooms. They have more drawer space than I do in my home. So, even with all of our bags of stuff, everything had its proper place and was out of sight.
The bathroom is spectacular and clean as a whistle twice each day. A double vanity countertop is provided with plenty of space on each side of the sinks, with more drawers for all of your personal care items. A large soaking tub, with a separate shower that has an awesome rain drop shower head, in addition to a hand held spray unit, provide plenty of options to satisfy the pickiest of bathers. And, yes, the bathroom has a separate water closet with its own door to provide the privacy all of us cultured creatures desire.
Lastly, if you put the "Do No Disturb" sign on your door, rest assured, you won't be disturbed and no one will come into your room, unlike what travelbug says. How do I know this? Because on two separate occasions we received telephone messages stating they were unable to service our room, because of the sign on our door. And you know what? Each time after I received the message, they asked if we would like them to come perform their service right then. Once, it was midnight. Midnight! They were willing to come and service our room at midnight. Tell me the last time you received that type of service from a Marriott, Westin, or Hyatt?
Pool and Beach Seating
The property has instituted a new policy that should serve as a model for all other resort hotels to follow. No longer do you have to get up at the crack of dawn to get the lounge chair, or cabana, that your heart absolutely must have. You can reserve any single chair you like, for the day, or your entire stay if you prefer. What a pleasure it was to show up at the large pool, the new lazy river, or either beach and to have your pick of virtually any chair you wanted. We were told the hotel occupancy level was 82% while we were there and we never had any trouble getting any seat we wanted all week in any location. I have to question what hotel travelbug was actually staying at, because I can tell you that we were at the large pool on his arrival day and 1:00p is prime time at the pool. There were more like 36 people at the pool each and every day we were there.
The food has greatly improved this year with a new Executive Chef from Madrid. In addition, the Chef at Aramara won a competition in 2008 where he was awarded best new chef in Mexico. He hails from Barcelona. Although I still wouldn't call the food at the Four Seasons exceptional, it is very good, and light years ahead of where it was 3 years ago. And, the service is sound. I certainly didn't think the food was "Americanized" at all like travelbug writes. Traditional Mexican dishes were served in a new concept being employed at Ketsi which was very good. Bahia is a good grill, but has room for improvement in the execution of its dishes. Aramara now meets sophisticated palates with a variety of Chino inspired dishes that have an Asian flare coupled with them as well.
I find it incredulous that travelbug, a claimed 12 handicapper, found Pacifico way to easy. I'd love to know what tee box he played the course from. Maybe next time he should try it from the tips, which plays at a length of over 7,000 yards with a slope of 131. I'd like to see a 12 handicapper shoot his index from those tees. Finally, how can you complain about the high end sticks offered by the Four Seasons? If you want to be guaranteed to play with the "sticks of your choice", you should have brought your own.
In closing, for a fella who claims to not be picky, I found travelbug's review crtically picky about everything. I remember over hearing a couple at dinner one night complain about all of the kids at the resort. I wonder if this was travelbug as his wife? For Pete's sake man, what did you expect when you go to the Four Seasons Punta Mita during spring break? To be surrounded by people like yourself?
Thankfully, the vast majority of people who frequent this resort are hip, classy, elegant, refined, and for the most part, have very well behaved and well mannered children. This resort has a great energy and vibe that is warm and inviting to all who enter its grounds. I am just glad that we won't run into travelbug any longer, as long as he stays true to his word and never comes to the Four Seasons Punta Mita again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.