My wife and I spent a week here from December 20th. We are both mid forties with no kids. We were pleased with the room. It was big enough, always cleaned to perfection on time, and the pillow menu was a nice touch. I myself wouldn't have spent the 120 bucks a night for an upgrade to the master suite, but others we spoke to did and were pleased. The service at the front desk was prompt and courteous. Jesse was a help at all times, getting us to our room and sorting out reservations. We spent the majority of our time at the pool, as we didn't care for the beach layout. Pool service was for the most part good, some days better than others. Rafeal was an excellent bartender, and made a great cappucino. Service in the restaurant was great, Angel and all the others are very professional. The dinners were good, not great. We did enjoy lobster on a few nights, and I probably did have the best steak I've ever eaten in Mexico. We ate at 3 other ala cartes at the Palladium, and were quite happy, but never amazed. The house wine needs to be upgraded, but we brought our own from the Okanagan valley and it was never a problem for them to uncork it for us. The gardens around the resorts are beautiful, and well taken care of. I am glad we only spent 1 week, as I think we may have gotten a little stir crazy, and the resort is fairly secluded. We met some very nice people, enjoyed some sun and few drinks by the pool, and relaxed. In all a good trip.

Wow what a wonderful resort. Upon arrival my husband and I were promplty greeted by Jesse with a drink and a rose. We arrived early (noon) and our room was ready. Jesse was nice enough to show us the master sweet which I thought was a must until we saw how nice our room was. We then went to lunch and had marvelous service by Miguel. First impressions are so important and we knew we were in for a fabulous vacation. By far what impressed me the most with this resort was the wonderful staff. Our two favorites were Ramon who provided excellent poolside service and Angel who was the best server I have ever encountered. I own a restaurant and wish I had such an excellent waiter. Also Alfredo and Hector provided excellent service for breakfast. Hector always had a big smile which was infectious. Also want to say our housekeeper Myra was fabulous. Our room was always spotless. And last but not least was our favorite bartender Valario (bad spelling). Always a smile and a suggestion of what we might like.

More than the wonderful resort was the amazing people we met. Don, Joan,David , Myrna, Sandy, Cheryl, Wayne, Roxanne, Ellie, Carl and the Newfies (not sure how you spell that in Canada). We miss you all and hope to get to visit you soon.

Only negatives and they are minor. Our lights blipped out on our first night several times and I crashed into the tub trying to open the door. It left an ugly bruise I looked at all week. Someone was there in 15 minutes to fix the problem. Also I was bitten in bed several times for two nights. NOT bed bugs, maybe a spider or something. Not sure what it was as my hubby was untouched. I never mentioned it to management as we were in paradise and I did not want to seem like a petty American. Another lady also had the same problem and we compared bites and laughed. I never left the pool so it wasn' t something on the beach. This is just an FYI for anyone traveling. If you get a random bite or 25 they are harmless.

I have stayed at 20 resorts in Mexico, Jamaica, Dominican Republic. This was by far the best! Move over Sandals the Grand Palladium in Punta Mita ROCKS! We have also stayed at Palladium in Montego Bay and this was hands down better.

This was my second time back to the Palladium, first time on the Royal side. For the price of the upgrade, I highly recommend it. The resort is beautiful and the environmental policies are some of the best I've ever seen at any resort; though it seems to be a struggle to get their guests onboard with that policy. I saw numerous people just leave their plastic cups strewn around the beach, but I saw staff members constantly picking them up and depositing them in the recycle bins that are found all over the resort. Good on the maintenance staff for caring about their jobs and keeping up the eco policies of the Palladium.
Special thanks to the many amazing staff members who work at the resort. Many of them were the same wonderful people I saw last year and many of them remembered me when I returned. Eddie, the Palladium bellboy was awesome as usual, and Jesse, my butler on the Royal side was so sweet and helpful. Martin on the Animation team was so friendly, and often came by my table to make sure I wasn't feeling lonely (I was travelling alone). He'd often sit and chat and even danced with me one night in the disco! Juan at the beach bar was awesome, and always knew my drink order. He was friendly and really helped to boost the positive energy at the beach! Vanessa and her sister Franseca in the courtyard bar are the 2 best servers I've ever encountered. They are 2 ladies I will truly miss and would come back to the Palladium for. Marcelino and Giovanni are 2 of the best bar tenders I've met, and always took the time to stop by our table and make sure the drinks were to our liking. Hugo at the Royal front desk was the picture of professionalism, but always had time for a smile and to regale me with stories about traditional Mexican life, which I was more than happy to listen to. He was just a great person to chat with.
The room was a great upgrade from the Palladium side, the best were sooo comfy, and the jacuzzi tub was great. The pool on the Royal side is amazing, an infinity pool that sits upon a cliff overlooking the ocean. The sound of quiet guitars strumming in the background again the sound of crickets chirping and the faint pounding of the ocean in the distance was worth every penny of the upgrade. Oh, that the free lobster every night if you wish.
If you're going to the Palladium, you've made an excellent choice. If you upgrade to the Royal side, you'll be on the perfect vacation.

This was our 11th stay in an all inclusive Mexican resort, first time in Royal Suites, which was also the smallest resort we have stayed in. We loved our 10 day vacation and appreciated the fact that it is small, quiet, with beautiful grounds, pools and a restaurant with the most beautiful view looking at the ocean, and we did not want to leave at the end of 10 days.
We stayed in a junior suite which was spacious, clean and in villa 2 close to the pool area. This was great for us as we spent most of the day on the beach and came back to the room to change for meals, We didn't have a "view" but this wasn't important to us as we spent most of our waking hours outside - that's why we went there!
We found it to be one of the friendliest resorts we had been to, probably because other guests were there for the same reason as we were, to "chill out" and be social when and if we wanted to be.
Staff were all excellent including the concierges ( Jesse and Misael) and waiters Tino and Alfredo.
The food in the ocean view restaurant was consistently very good and the chefs were able to produce lobster and shrimp and in fact any protein, done perfectly. The menu changed daily and we were more than satisfied with the food, including imaginative salads and soups, the exception being, the desserts were not up to the level of 3 or 4 star resorts that we have stayed in previously, We also could have enjoyed a cheese tray instead of dessert but that wasn't offered, All in all, we will come back again for sure.