We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Take advantage of this opportunity!” 5 of 5 stars
Review of The Royal Suites Punta Mita by Palladium

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added The Royal Suites Punta Mita by Palladium to your Saves list
The Royal Suites Punta Mita by Palladium
4.0 of 5 Resort (All-Inclusive)   |   Carretera Punta de Mita Km. 11.5 | Bahia de Banderas, Punta de Mita 63734, Mexico   |  
Hotel amenities
Ranked #9 of 10 Hotels in Punta de Mita
Denver, Colorado, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Take advantage of this opportunity!”
5 of 5 stars Reviewed October 21, 2012

After staying at The Royal Suites Yucatan by Palladium in June, (see my review there) we were curious about this Royal Suites. We also had never been to the west coast of Mexico for a vacation. As it was October, prices were good as well so we did the Master Suites option -- the four MS rooms are the only ocean views at RSPM! So we took the plunge and off we went. Having experienced the massive Palladium complex in the Yucatan, this property was much smaller -- not small, just smaller! Now here is the secret. While this Palladium does a boffo business, (many more Mexican vacationers than in the Yucatan) for a variety of reasons the Royal Suites part of the property is usually at 20% capacity! And what is cool, is it has no accompanying down side service wise we could tell. The food at the Punta Mita Royal Suites seaside restaurant seemed better to us than the Suites food at Yucatan --really good! The menu changed daily and the recipes were interesting and properly prepared. RS guests can avail themselves of free lobster at the Restaurant -- dont bother just ordering lobster -- too messy! Just order lobster tails! Note, the food at the restaurant is far superior option to room service. The service from folks like Carlos and Felipe shows why the property has assigned these guys to the Suites side. So amazing service, great food, true premium drinks and a great heated pool area -- and there are not many people there! Make your reservation today before the capacity grows!
An Interesting sidelight that we were unaware of previously is that it was high tide season, so the ocean made it impossible most of the time to walk down the beach in either direction. But at low tide, in walking to the west, (go right) you could walk through unique terrain usually covered by water, and find a series of pristine white sand beaches that are basically unreachable except at low tide! Really cool if you like to explore on your ocean based vacation! There s a veritable explosion of sea shells, and scrambling crabs to discover! And some amazing vistas to experience and photograph with basically nobody else around!!
If you like the other Royal Suites, or are looking for a 5 star all inclusive for adults only with all the right ingredients for a relaxing getaway, this is THE PLACE!

Room Tip: Master Suites 5116 and 5216 are best. The free Wi Fi really doesn't get into the rooms, but ther...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review, October 27, 2012
Dear Natasha K
First of all I would like to say that I really appreciate all your great comments about our resort and staff. I will take note and I will send them to our staff. For us it is a gratifying that you enjoyed your vacation with us in your visit to Royal Suites Punta de Mita.
We are continuously working in order to keep our guest expectations high and the comments that we receive from our guests help us to know if we are on the right path.
I hope that you decide to spend your next vacation with us and if there is anything that we can do, please let me know or send me an email
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

396 reviews from our community

Traveler rating
    188
    115
    50
    24
    19
See reviews for
47
284
4
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Courtenay, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 14, 2012

We stayed in the Royal Suites a few years ago and because we enjoyed it so much we decided to return for Jan. 3 2012 vacation trip .
The service is fantastic, rooms very clean and foods was excellent. Very quiet this time which was what we look for in our holidays.

The only problem was at Check-in upon arrival. Us and one other couple were the only one's checking in at this time.Reservation center screw-up had us in the pallidium side instead for the Royal Suites.
Took a hour to get this corrected.
Make sure you have a copy of your resort documents showing room type
and classifications and any upgrades with you.
Once again the resort is very clean and excellent, friendly staff.
Great bar and food services. Giovanni at the Hemingway bar remembered us from
last visit including our drink choices.
Very quiet at this time of the year, unlike in the past years.
Limited openings of specialty restaurants.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review, October 27, 2012
Dear Karleen,
First of all, I would like to thank you for taking the time to describe your last vacation in The Royal Suites Punta de Mita. All reports help us to understand what our guests need or want from their vacation. I will take note about the issues with your reservation number in order to correct them to avoid any other inconvenience.
Again, thank you for your comments we really appreciate all reports that help us to improve our services.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 3, 2012

I stayed here in July, and the resort was very very quiet - only a handful of other guests at the pool somedays (low season). I loved the quiet atmosphere, small size of the resort, adult only, the excellent bar and restaurant service, and lobster dinner! We only ventured over to the main resort once, and spent the rest of the time on the Royal Suites side. We were quite happy to eat at the same restaurant everyday. Great beach walks in both directions -- just not the long miles of sandy beach you'd find in Nuevo Vallarta. It's our new favourite resort on the West coast of Mexico. We've rebooked for November, and can't wait!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review, October 9, 2012
Dear Vanjet,
On behalf of the Royal Suites Punta de Mita by Palladium family, thank you for your comments. It is exactly feedback such as yours that assists us in achieving the service excellence that we constantly strive for.
If you plan to visit us on the future, please do not hesitate to contact us directly and we will personally take care of your booking, to ensure you have a perfect stay again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 3, 2012

I'm a little late in posting this review as my wife stayed at the Royal Suites in late June, 2012, but wanted to say that this resort is a real find. Royal Suites is like staying at an adult boutique hotel but with the advantage of being just a short stroll away from a larger resort and it's amenities.

If you like to be treated like a VIP this is the place to stay. The staff are the best thing about this hotel, but not the only great thing. We hardly bothered to leave the Royal Suites as the restaurant was so good and the pool excellent. Staff in the restaurant were top class especially Carlos and Hector.

The manager of Royal Suites, Julio, was always there to help and ensure that we were happy. Overall the staff couldn't do enough for us.

In general the food was good, especially the fish. The Royal Suites was the best, better than the a la carte restaurants we tried.

The Hemmingway bar was our favorite Pre-dinner and post-dinner drink spot. Giovanni is the main barman and is excellent - one of our favorites in the whole place.

Obviously nowhere is perfect; the entertainment was hokey to say the least, but it often is in Mexican resorts, and personally I wasn't so keen on the Palladium side of the resort.

Having said that, I would return in a heartbeat and certainly plan to in the near future.

Royal Suites is simply great value for money. The only hotel that we've been to that beats this is the Excellence Cancun but that vacation was twice the price.

If you're looking for peace and quiet, good food and incredible service this is the place for you.

Room Tip: The four master suites are well worth the money - we upgraded while there and didn't regret it.
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMCastro, General Manager at The Royal Suites Punta Mita by Palladium, responded to this review, October 9, 2012
Dear Mikey3552
I am glad to know that you and your wife enjoyed your stay with us. I will take note about your good comments about our personal service too and let them know!!. I know our staff service is one of the best qualities that our hotel has.
I hope that you and your wife decides to spend your next holiday with us and if there is anything that we can do, please let me know or send me an email.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoney Creek, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2012

From our very first day we were treated like royalty. The resort was very quiet with only a few guests. The staff went over and above to insure we had a great time, The food and service was excellent. The room was very nice and so was the pool area. It was like being in paradise, no noise or hstle and bustle just sheer relaxation. The staff at the pool area and restaurant were very accomodating especially Marcario, Filpe, Mario, Hector and Carlos. These people made our vacation unforgetable and we certainly look forward to returning

Room Tip: we stayed on the 2nd floor in the building closer to the pool and the room was great
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtoradjuntoayb, Manager at The Royal Suites Punta Mita by Palladium, responded to this review, August 31, 2012
Dear mizzya,

Thank you for your nice review about your last holidays in The Royal Suites, and in particular the excellent comments about our staff. It is heartwarming to realize that our efforts are rewarded achieving our aim, to fulfill the guest’s expectations, making as you say, an unforgettable vacation.

Thanks again and we look forward to your next visit, and please do not hesitate to contact us for any further comment.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2012

I'm a little slow in posting my review, my husband and I stayed at the Royal Suites from
May 24 - May 31, 2012. We can't say enough about this piece of paradise. The dining, the service, the room, the tranquility. We were treated like royalty thanks to Julio, Carlos, Gabriela, Filipe, Marciano, the other Carlos and everyone else I missed who looked after us in the restaurant. I fell in love with the white wine that was served, still trying to find one like it here at home. We had a slight issue with getting caught in a riptide and through the quick actions of Julio, Carlos and the lifeguard every thing turned out just fine.
Having the Bali Beds was such a treat, the lounge chairs around both pools were very comfortable and of course the drinks (can't say anything bad about those - tried many kinds)
We count the days when we can go back next spring. I still look at the pictures to take me back there in my mind.

Your friends from Calgary, Alberta Canada Greg and Karen

Room Tip: We were in 5007 and it was perfect. A minor problem with the AC the first day or so but Carlos look...
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtoradjuntoayb, Manager at The Royal Suites Punta Mita by Palladium, responded to this review, August 30, 2012
Dear GKB5771,

Thanks a lot for your great comments about your holidays in The Royal Suites Punta de Mita and particularly about the ones to our staff. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day; the staff is our best asset and we are really happy to realize that you enjoyed your stay as this is the aim of our team, to offer memorable vacations to our visitors. About the house white wine is a Chardonnay from Chile called Diavolo.

Thank you again and please, do not hesitate to contact us for your next visit, so we can do our best to provide you with the best of attentions.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
1 review
4 of 5 stars Reviewed August 23, 2012

We stayed at the Royal Suites August 10th-14th and had the most relaxing vacation we could ask for. It was off season but honestly the most perfect time to visit, as the resort was empty which made it so quiet and peaceful. The Room was very nice, but nothing fancy but it didn't really matter because we were rarely in the room. The bed was comfortable. The service is really what makes this place stand out. Felipe at the bar was most accommodating and very friendly. And our Butler Omar was awesome from day 1. We spent most of our time at the pool and the laying on the beach. We went to the Palladium Side only a couple of times. The biggest disappointment for us was the food. While we preferred eating on only the Royal Suites side after bad experiences at Bambu and the buffets on the Pallidium Side. But event the food on the Royal Suites side was mediocre at best. The lobster every night was a nice touch and we found ourselves ordering it a lot as a backup in case we didn't like the other food. And the desserts were really not impressive at all. I had read so many good reviews about the food, so I guess my expectations were too high. The grounds are beautiful. The pants in the restaurants things is absolutely ridiculous, especially at this time of year when its so hot and humid. Maybe exceptions should be made during this season. Another tip.. bring the Bug Spray! Mosquitoes left and right, you definitely need it handy. We tipped as our trip went on but we really wanted to tip our Butler at the end, we were very disappointed that the only ATM in the resort was broken for 3 days and we were unable to get cash to tip Omar at the end. We felt horrible but there is nothing we could do. Please make sure ATM is always available, its honestly only fair to your workers to do so. All in all it was a great trip and we would stay here again.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtoradjuntoayb, Manager at The Royal Suites Punta Mita by Palladium, responded to this review, August 31, 2012
Dear Amber M,

Thank you very much for your comments about your last stay in our resort, for us is really important to know the opinion of our guests in order to improve our service day after day. We take into consideration your observations about the food and we will work to enhance those impressions. Concerning the ATM, we report it immediately to the bank to repair it, but unfortunately it doesn’t directly depend on us.

Thanks again and we hope you’ll give us another opportunity to show you our hospitality, and please do not hesitate to contact us for any further matter.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Royal Suites Punta Mita by Palladium? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Suites Punta Mita by Palladium

Address: Carretera Punta de Mita Km. 11.5 | Bahia de Banderas, Punta de Mita 63734, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Punta de Mita
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Punta de Mita
#6 Top resorts Hotel in Punta de Mita
#6 Romantic Hotel in Punta de Mita
#7 Luxury Hotel in Punta de Mita
#7 On the Beach Hotel in Punta de Mita
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Royal Suites Punta Mita by Palladium 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Royal Suites Punta Mita is a newly constructed VIP section within the Palladium Vallarta Resort featuring 100 rooms and first class facilities and services such as a private restaurant with a la carte service, two private bars serving premium beverages, 24-hour room service, a private swimming pool heated during the winter season, unlimited dinner reservations at the theme restaurants, concierge service, and free Internet connection. Adults only during high season. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Caribbean Online Mgt Corp., Hotels.com, Expedia, Priceline, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your The Royal Suites Punta Mita by Palladium reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Suites Punta Mita By Palladium Hotel Punta De Mita
Royal Hotel Punta De Mita

Owners: What's your side of the story?

If you own or manage The Royal Suites Punta Mita by Palladium, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.