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“Ok” 3 of 5 stars
Review of Holiday Inn Reynosa Zona Dorada

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Holiday Inn Reynosa Zona Dorada
3.0 of 5 Hotel   |   Calle Emilio Portes Gil: 703 Col. Prado Sur, Reynosa 88560, Mexico   |  
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Ranked #6 of 11 hotels in Reynosa
Nuremberg, Germany
Top Contributor
69 reviews 69 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
“Ok”
3 of 5 stars Reviewed October 19, 2013

Expensive for being an average, I didn't pay it thou. Breakfast was not free. Kind of lower high, but less than what the company paid for.

Then I have to write more to summit the review, like if I was going to go more into details, so here is a handful of nothing.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Reynosa Zona Dorada, responded to this review, November 5, 2013
Dear DonCesar,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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28 people have reviewed this hotel

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    12
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
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  • German first
  • Spanish first
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English first
Charlotte, NC
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 28, 2013

While not outstanding, this place does not leave a bad impression either. Its leading quality is its proximity to the business park, which removes the necessity to cross the border/bridge every day back to Texas (thus saving 1-2 hrs of commute per day).

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JESUS C, General Manager at Holiday Inn Reynosa Zona Dorada, responded to this review, July 15, 2013
we really appreciate your comments, and we will share with our staff, and hope to see you soon.
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Vienna, Austria
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed July 22, 2012

Visit the room, make sure everything works, lights, AC, toilet, shower, hot water, etc.
24 hours and 5 complaints to fix a leaky toilet, two days stay never got hot water.
worse, they knew about both conditions when room was rented and not alone as other guests in same situation
Reasonable restaurant, friendly people.
will i go back? No

Room Tip: Just make sure yourself
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Stayed July 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Reynosa Zona Dorada, responded to this review, August 7, 2012
Dear Voyagecritic,

Thank you for taking the time to review our property. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Connie D
Case Manager
IHGCare
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Travelers are raving about these Reynosa hotels

Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 28, 2011

friendly staff
good for the price
very good food
close to anything you need from the outside

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonning
Top Contributor
75 reviews 75 reviews
42 hotel reviews
Reviews in 49 cities Reviews in 49 cities
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed March 21, 2011

This is an HI franchise operation, by some local Mexican operator. It shows.

The outside and the lobby are fine. But the room I had was dowdy, with makeshift repairs to the bathroom and plumbing. Open the faucet, and out comes 'water' — and the unmistakable smell of [---].

Dinner was OK-to-good; with a notably helpful waiter. Breakfast was inedible. There were 9 hot dishes on offer, all suffering from added Jalapeno peppers.

Yes — even in the scrambled eggs.

I managed to find some muesli mix which - once I'd filtered out all the peanuts - was edible. That was it.

Then the fun started; I couldn't check out. Every time they tried to put through one of my credit cards, it came back 'Rejected'. I phoned both my banks; both confirmed that they had not rejected any payments - because they had not received any payment request. It took 30 minutes then, and a further hour later on, before they had to admit that their connection to the credit card centre was not working.

Overall, Reynosa is one the nastiest maquiladora towns I've seen. And this hotel did not improve things much.

  • Stayed March 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, OK
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 17, 2010

This seemed like a logical choice for us. A safe, Americanized hotel chain that should be comfortable. On first inspection everything was fine. The hotel itself is of good grade. The outside areas are well kept, the lobby was nicely decorated. On first entering our room we noticed the nastiest smell like an over-run septic system. That smell was coming from the toilet, the shower, the sink. Apparently this hotel has problems with their sewer system. From the amount of money we paid for our stay we expected a complimentary breakfast at least. This hotel offers none. The pool area is surrounded by an army of mosquitos with nothing to keep them away. No citronella, nothing. Better hotels are around. Choose one of them and skip this disaster until they fix their issues.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
1 review
4 of 5 stars Reviewed June 19, 2008

I booked this hotel for a visit with family in Reynosa. The hotel was in a good location. Rooms were very nice. Above Average compared to other hotels I have stayed in and I have stayed in a lot for work. The staff was very friendly, as we had 16 of us in 4 rooms. I don't know how many keys we de-activated over the course of 4 days, but every time we needed something from the staff, it was done with a friendly smile. The pool was closed the first day we arrived, but it was promptly opened the next afternoon. The pool was small, but was very refreshing in the midday heat. The restaurant staff was very helpful. They even opened the bar so we could have some drinks during the afternoon by the pool. We felt the breakfast buffet was over-priced at $13.00 per person for food that was average. Overall, we had a great experience at this hotel and are planning to return next year. PS. Even though there are ashtrays on the 2nd floor, It is a Non-Smoking floor.

  • Liked — Cleanliness, Rooms, and Staff
  • Disliked — Overpriced Breakfast
  • Stayed June 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Reynosa Zona Dorada

Address: Calle Emilio Portes Gil: 703 Col. Prado Sur, Reynosa 88560, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Tamaulipas > Reynosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 hotels in Reynosa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Reynosa Zona Dorada 3*
Official Description (provided by the hotel):
The Holiday Inn Reynosa is the most modern hotel in Town. It is strategically located in the Goldend Zone heart, only five minutes from the Hidalgo, Tx. International Bridge, 25 five minutes from The Reynosa International Airport. Walking distance to downtown, Government Offices, Hospitals and Medical Zone, Commercial Areas, Cinemas, Discotheques, Bars and Restaurants. Holiday Inn Reynosa has 140 luxury rooms, 2 Junior suites and a Magnificant Presidencial Suite with Jaccuzzi and Terrace. Each room is equipped with Air Conditioning and Heating. High Speed internet access, refrigerator, safe box, coffe maker, hair drier, electronic door lock, smoke and fire detection. The Holiday Inn Reynosa also offers Non-Smoking rooms and Handicap rooms. To be relaxed, our indoor Swimming Pool, Jacuzzi and Fitness Center will keep you in good shape. At our Business Center you will find secretarial assistance, fax, photocopier, computer and high speed internet service. In Agave Restaurant-Bar you will findthe best of the Mexican Cousine, and you will enjoy your favorite drink inside of the pleasant atmosphere and where the warm service is the main ingredient. In the Convention Center your bussines meetings, seminars, exhibitions and social functions, audiovisual equipment, as well as our professional staff, will make your event a complete succes. Capacities from 50 to 1000 people. ... more   less 
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Also Known As:
Holiday Inn Reynosa
Reynosa Holiday Inn

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