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“good for what it's for” 4 of 5 stars
Review of Holiday Inn Reynosa Zona Dorada

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Holiday Inn Reynosa Zona Dorada
3.0 of 5 Hotel   |   Calle Emilio Portes Gil: 703 Col. Prado Sur, Reynosa 88560, Mexico   |  
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Ranked #3 of 12 Hotels in Reynosa
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“good for what it's for”
4 of 5 stars Reviewed July 28, 2011

friendly staff
good for the price
very good food
close to anything you need from the outside

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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34 reviews from our community

Traveler rating
    2
    14
    13
    4
    1
See reviews for
9
1
5
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Sonning
Top Contributor
98 reviews 98 reviews
47 hotel reviews
Reviews in 56 cities Reviews in 56 cities
117 helpful votes 117 helpful votes
2 of 5 stars Reviewed March 21, 2011

This is an HI franchise operation, by some local Mexican operator. It shows.

The outside and the lobby are fine. But the room I had was dowdy, with makeshift repairs to the bathroom and plumbing. Open the faucet, and out comes 'water' — and the unmistakable smell of [---].

Dinner was OK-to-good; with a notably helpful waiter. Breakfast was inedible. There were 9 hot dishes on offer, all suffering from added Jalapeno peppers.

Yes — even in the scrambled eggs.

I managed to find some muesli mix which - once I'd filtered out all the peanuts - was edible. That was it.

Then the fun started; I couldn't check out. Every time they tried to put through one of my credit cards, it came back 'Rejected'. I phoned both my banks; both confirmed that they had not rejected any payments - because they had not received any payment request. It took 30 minutes then, and a further hour later on, before they had to admit that their connection to the credit card centre was not working.

Overall, Reynosa is one the nastiest maquiladora towns I've seen. And this hotel did not improve things much.

  • Stayed March 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, OK
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 17, 2010

This seemed like a logical choice for us. A safe, Americanized hotel chain that should be comfortable. On first inspection everything was fine. The hotel itself is of good grade. The outside areas are well kept, the lobby was nicely decorated. On first entering our room we noticed the nastiest smell like an over-run septic system. That smell was coming from the toilet, the shower, the sink. Apparently this hotel has problems with their sewer system. From the amount of money we paid for our stay we expected a complimentary breakfast at least. This hotel offers none. The pool area is surrounded by an army of mosquitos with nothing to keep them away. No citronella, nothing. Better hotels are around. Choose one of them and skip this disaster until they fix their issues.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
1 review
4 of 5 stars Reviewed June 19, 2008

I booked this hotel for a visit with family in Reynosa. The hotel was in a good location. Rooms were very nice. Above Average compared to other hotels I have stayed in and I have stayed in a lot for work. The staff was very friendly, as we had 16 of us in 4 rooms. I don't know how many keys we de-activated over the course of 4 days, but every time we needed something from the staff, it was done with a friendly smile. The pool was closed the first day we arrived, but it was promptly opened the next afternoon. The pool was small, but was very refreshing in the midday heat. The restaurant staff was very helpful. They even opened the bar so we could have some drinks during the afternoon by the pool. We felt the breakfast buffet was over-priced at $13.00 per person for food that was average. Overall, we had a great experience at this hotel and are planning to return next year. PS. Even though there are ashtrays on the 2nd floor, It is a Non-Smoking floor.

  • Liked — Cleanliness, Rooms, and Staff
  • Disliked — Overpriced Breakfast
  • Stayed June 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Houston
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 27, 2007

Not a bad little hotel. Everyone was helpful and friendly. Most of the FrontDesk spoke English.

The only downside is in the restaurant the menu is all in Spanish. There is no English menus like in other Holiday Inn's.

  • Stayed February 2007, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Eastern Iowa
Top Contributor
111 reviews 111 reviews
106 hotel reviews
Reviews in 85 cities Reviews in 85 cities
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed January 14, 2007

The hotel is in a pretty good location across from the mall. There are several fast food type places inside the mall and it's a great spot for lunch. The hotel restaurant is SLOW. The food is good but order room service if you want to move quickly. It only took about 20 minutes. I had to ask for extra bottled water in the room but they provided it with no problems. The hotel staff spoke enough English that we could communicate. The internet connection worked fine. I will stay here again when in the area.

  • Liked — location
  • Disliked — slow restaurant
  • Stayed December 2006, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Switzerland
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 20, 2006

Just came back from a brief business visit to Reynosa.
Here's my experiences of the place:

OVERALL: Good clean hotel

RECEPTION: Friendly service, perhaps not as fast as it could be. No problems, efficient.

ROOM: Upon entering the room it was obvious that the air-con had been left off, the fridge was turned off too, perhaps to save on energy. Room was average in space and without mini bar but with a large-ish fridge which you could stuff with your goodies.

BATHROOM: Clean, all fixtures worked although they looked kind of aged. Hairdryer worked fine and the same for the kettle and coffee-maker. Amenities were your standard soap, shampoo conditioner assortment and also a complimentary coffee kit which was handy.

ROOM AMENITIES: 29" TV, with an assortment of Spanish and English language programmes. No Pay-TV.
High speed internet: Here you have two choices, either hook-up to a LAN cable or use the wireless portal. In both cases access is fast reliable and FREE.

RESTAURANT: Restaurant was spacious and with a good variety of nicely cooked food. Food preparation/service was a little slow/late. However, it is a bit on the pricey side especially compared to a multitude of local alternatives.

BAR: Adjacent to the restaurant is the the hotel bar which is on the small side but has a good enough stock of all the essentials. Staff are friendly and helpful.

OTHER AMENITIES: The hotel had a pool, a business suite and conferencing services but I didn't use any of them to comment.

OVERALL IMPRESSION: Not the best hotel you're likely to visit but it is decent, clean and nicely located. An honest solid proposition.

  • Liked — Location
  • Disliked — No mini bar
  • Tips/Secrets — Eat out as the hotel restaurant is on the pricey side
  • Stayed July 2006, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Reynosa Zona Dorada

Address: Calle Emilio Portes Gil: 703 Col. Prado Sur, Reynosa 88560, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Tamaulipas > Reynosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Reynosa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Reynosa Zona Dorada 3*
Number of rooms: 137
Official Description (provided by the hotel):
The Holiday Inn Reynosa is the most modern hotel in Town. It is strategically located in the Goldend Zone heart, only five minutes from the Hidalgo, Tx. International Bridge, 25 five minutes from The Reynosa International Airport. Walking distance to downtown, Government Offices, Hospitals and Medical Zone, Commercial Areas, Cinemas, Discotheques, Bars and Restaurants. Holiday Inn Reynosa has 140 luxury rooms, 2 Junior suites and a Magnificant Presidencial Suite with Jaccuzzi and Terrace. Each room is equipped with Air Conditioning and Heating. High Speed internet access, refrigerator, safe box, coffe maker, hair drier, electronic door lock, smoke and fire detection. The Holiday Inn Reynosa also offers Non-Smoking rooms and Handicap rooms. To be relaxed, our indoor Swimming Pool, Jacuzzi and Fitness Center will keep you in good shape. At our Business Center you will find secretarial assistance, fax, photocopier, computer and high speed internet service. In Agave Restaurant-Bar you will findthe best of the Mexican Cousine, and you will enjoy your favorite drink inside of the pleasant atmosphere and where the warm service is the main ingredient. In the Convention Center your bussines meetings, seminars, exhibitions and social functions, audiovisual equipment, as well as our professional staff, will make your event a complete succes. Capacities from 50 to 1000 people. ... more   less 
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Also Known As:
Holiday Inn Reynosa
Reynosa Holiday Inn

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