This hotel is very expensive. The advertising and the webpage promise a lot but the property leaves much to be desired.
There is no elevator on the property -by design- so a lot of walking is required. If you forget something in your room is very uncomfortable. When you arrive you notice that in the past they used golf carts for guests - now with flat tires and rusting just in front of the property-.
Rooms have a mini pool. This is a nice idea but as a consequence there is humidity on the rooms and mold on the blinds. Mold on on a $500.00 hotel!
Rooms have bamboo all over as part of the decoration and this incudes tiny bugs that bothered my children at night.
Outdoor pool has no heating. It is not extremely cold but for the prices they charge does not make sense.
I only had breakfast once in the restaurant. Everything on the menu is expensive.
On the good side, staff is nice and the view is nice.
- Also Known As:
- El Santuario Hotel And
- El Santuario Hotel And Valle De Bravo
- El Santuario Hotel
- Hotel El Santuario
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