I booked DanzaLuna as it was the closest hotel to a friend's wedding in Valle de Bravo. Having visited Valle de Bravo many times, I new that I was to expect a rustic small town hotel. Upon arrival, I could sense that the hotel's reception staff are not trained in proper hospitality. They greeted me and my wife in a very familiar tone, without the ordinary level of respect that one expects to a recently arrived client.
The room that we received "Centella", was average size, rustic and very cold. Valle de Bravo is known to be a town with cold weather in the winter, and despite that, the hotel does not offer heating, adequate bed comforters or any other cold-fighting gear. You can easily spend the night freezing in there in a cold night.
This hotel can be unsafe at night and guarantees no privacy. At night, the hotel staff abandon the place and only a "guard" stays in charge with a written list of the guests in public view where he crosses your name when you have arrived for the night's stay. This violates every concept of guest privacy and safety. I could read the names of all the other guests and the rooms they were staying at. The main entrance is open, while the "guard" is so distracted that anyone could walk into the hotel and probably into your room.
Also, this "guard", has only the training to cross-out the name of the guests in the list, but of course, no training in making the guests comfortable or providing supplies. I asked for an extra bed comforter and bottles of water and his response was: "If they´re not in the room, we don't have any"...wow, nice...
The bed is very hard, although I recognize that some people enjoy that. The small 17 inch TV in the rooms is a joke. It's small than the computer monitor that I use at work.
The rooms face a very busy road, where you will hear cars, dogs and people all night long. I always travel with ear plugs (for situations like this) and only because of that could we sleep. The quality of the windows facing the roads is very low and the glass is very thin. No insulation of noise or cold, so be prepared.
The breakfast, which was "included" in the rate, was the worst part. Not only was it very basic, but at least two plates (out of 5 in the buffet) were rotten. So evident, that they decided to take the plates away (only after we -and the table next to us- complained), without an apology or reimbursement, of course.
There are no privacy signs to place on the doors and in fact, there is very little privacy, so you can expect the staff (all very young and untrained men) to barge into your room at any moment, so do not leave any valuables in the room.
The cherry on the pie was the rate. The equivalent of $270 dollars for a lousy, noisy, cold, unsafe and very mediocre hotel? I felt ripped-off and told the front-desk guy how I felt. His response: A smile and "please sign this credit card voucher".... I could tell how by his cynical smirk that he know they had ripped me off and that he had been told this so many times, but that all that he really cared about was charging me those $270 dollars for his boss, and nothing else.
Stay away from DanzaLuna. Don't say we didn't warn you!
TO THE OWNER OF DANZALUNA: I have travelled the world over and stayed at high-end hotels and also at casual, but quality motels and hostels. Danzaluna is a true dissapointment in more ways than one. Not only would I not stay here again, but I suspect that your business will not last long unless you pay attention to the so many details that you're missing. Quality is not only a word, it is a concept that can be achieved with practice. To me, your place was a scam. You took $270 dollars from me, but you delivered much less in quality. I suspect that the reviews of your former (and never again) guests, will cost you much more.
The owner of this hotel is clearly only interested in recovering whatever little money he invested in the hotel, but is absolutely not interested in customer service, guest comfort and a quality hotel experience.
All rooms are noisy. Try staying elsewhere.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.