The resort is truly beautiful but I had to stay in one of the cabins because the Auberge was fully booked. I got to visit other cabins in addition to mine too.
Our cabin was adequately and nicely furnished. I do have a thing though for bathrooms. I like them clean and undamaged. Our shower curtain was worn out, ratty, and stained. The shower walls had dark stains on them. At the price we pay for these cabins, management could at least wash/replace shower curtains between guests; and also do at least a cosmetic fix for those ugly walls.
The Auberge was nicer (got to stay here too). Beds were nicely made up (don't know if bedding has been changed though). Both bed and bathroom looked clean. No ratty shower curtains in the Auberge!
Their breakfast buffet was amazing and efficiently laid out although I'm not a huge eater so huge amounts are not important to me. I like the variety though.
Restaurant staff were very professional and efficient. Service during lunch was very slow though (wait time of, sometimes, over an hour). This doesn't seem to be the staff's fault. They moved fast but there were just too few of them. We had a conference and there were 200+ people seated. There were very few food servers to bring 3 sets of dishes to every table (appetizer, main course, dessert). I'd say this is the management's fault for not deploying more staff during lunch hour. A buffer would have been more appropriate as it would require less staff (they don't seem to have that many).
Additionally, I think that staff in resorts that also cater to international clients (or even just non-Quebecer clients) should be fluent in both French and English. I found that lower rank staff didn't know a word of English. Some front desk staff have great difficulty conversing and writing in English. Knowing nothing but Frenh would be good if they only target Quebec residents or French people or people from French-colonized nations but people visiting Canada expect to be able to use either French or English. Those signs that were exclusively in French were a big turn off. I must confess I didn't expect the resort or Quebec to be so fanatical about their language. I was attending a conference so I didn't do my learn-everything-I-can-learn-about-this-country-I'm-visiting exercise that I usually do. That's probably because I was going to a conference, not a vacation. It was in Canada. It was in North America! For God's sake, I should be able to talk in English in North America!
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