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“Nice place fora one night stopover on long road trip” 4 of 5 stars
Review of Holiday Inn Express & Suites Saint-Hyacinthe

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Holiday Inn Express & Suites Saint-Hyacinthe
2.5 of 5 Hotel   |   1500 Johnson Street East, Saint Hyacinthe, Quebec J2S 8W5, Canada   |  
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Ranked #1 of 3 Hotels in Saint Hyacinthe
GreenLeadersSilver level
Waterloo
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Nice place fora one night stopover on long road trip”
4 of 5 stars Reviewed September 22, 2012

We stayed here on a trip that had us travelling through several provinces in several days and we chose this hotel for it's close access to the highway. Very nice decor in the hotel, neat and clean. The friendly staff brought us a crib for our baby as soon as we requested it even though we arrived very late at night. Great breakfast selection in the morning with something for the whole family. The room we stayed in was a suite which meant that there was a sitting area with tv when you walked in the room, next was a bathroom and finally a bedroom area with 2 beds. It was very comfortable for our family of 5 including lots of space for the baby's crib. The only problem we had was water leaking from under the mini fridge across from the bathroom - weird.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristopher W, General Manager at Holiday Inn Express & Suites Saint-Hyacinthe, responded to this review, September 24, 2012
Hello Kandice R.

Thanks for your kind words regarding our property; we're really glad you enjoyed yourself during your road-trip pitstop!

We traced back your room and resolved the leaky fridge issue!

Hope to greet you again should your travels bring you our way!

Regards,


Kristopher Wekarchuk
General Manager
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127 reviews from our community

Traveler rating
    66
    46
    10
    2
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Quebec city, Quebec
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 16, 2012

I only stayed one night at this hotel, we had a 2 queen beds suite with large adjacent living area (seating for 4) and a small kitchenette (sink, microwave, mini fridge)

The room was large and airy, beds were comfortable and had two choices of pillow each

We also had a full breakfast included in the rate which made it a very good bang for the buck.

The only nitpicks I have are the noise, obviously... Our room was on highway side and yes you hear it... I'm a heavy sleeper so that didn't bother me but if that's not your case be sure to ask for a room on the other side of the hotel

Second problem that I found and which I think really shouldn't happen in an hotel as new as this one was inconsistent water temperature.. And I mean really inconsistent, I had to go from max to min to max again..

Lastly since the floors are laminate wood, it tends to get noisy easily you can hear loud "thumps" from the nearby rooms

Other than that it's a nice place to stay, none of these things would prevent me from going back since I don't think you can find better in the area!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristopher W, General Manager at Holiday Inn Express & Suites Saint-Hyacinthe, responded to this review, September 18, 2012
Hello Renesis!

A quick thank you for your feedback!

The whole team is glad you enjoyed your stay and we look forward to greeting again!

Best regards,


Kristopher Wekarchuk
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Hudson, Canada
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed August 3, 2012

I keep coming back to this page to check out the various comments Management keeps leaving.. Most of them say "We are working really hard to improve the noise". My response to that is, which is easier to move.. the Building, or Highway 20? neither have legs.

I checked in and I must say the staff is very friendly. English is a bit shaky for Americans, but I'm bilingual so it does not bother me. Breakfast was great, and this hotel was well on its way to getting 5 stars.

Here's were stuff got sour: I booked through the Iphone app and chose a standard room. once inside my room, I looked up online rates, And low and behold, to get a room facing the CITY SIDE (no noise) costs 10, 15 $ more. What a load of crap. That is perhaps the biggest admission that the hotel has a noise problem is when you charge 15$ more per night for a "City side room" I hate Rate scams. Anyone who follows my reviews knows the Comfort inn in Kanata pulled the same stunt, and will have forever lost my business.

I went down to address this issue with management in the morning, and as per usual, there was none on site. couldn't even produce a quasi-manager from the back.

So be warned, even though you read here... "We're working on a solution".. it seems like the solution is to charge a premium for the less noisy rooms rather then deal with the issue at hand. Avoid. Like I will from this point on. There's another hotel down the street

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristopher W, General Manager at Holiday Inn Express & Suites Saint-Hyacinthe, responded to this review, August 7, 2012
Dear Kevin_Ilaqua

While we welcome all comments, I do believe that the term rate scam is somewhat harsh and unjust. While we do not deny that the highway side of our property is not best suited for very light sleepers, the number of great sleeps had in these rooms far outweighs the number of guests who did not have a comfortable night.

We do charge a 5.00$ premium for a city view room (added to our variable daily rate) as it also offers a more pleasant view and especially well suited for travellers spending long days working from their rooms and so on...

After verification, your booking did come in as a standard room and was upgraded to a business class room including the full glass shower, bathrobe and extra amenities, at a discounted AAA rate.

As previously mentioned, we continue to work towards finding the proper solution.

Thank you again for your comments and your business.


Kristopher Wekarchuk
General Manager
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Ottawa
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 22, 2012

I stayed here with my wife and kids for one night while visiting the Granby Zoo (July 20th). The hotel is very nice and clean, the beds are comfortable and the breakfast is the typical Holiday Inn Express breakfast. Other reviewers complained about the highway noise (and I had a room that faced the highway), however with the AC unit on all night I didn't hear the road noise at all.

This hotel is about a 35 minute drive from the Zoo, so keep that in mind if you're booking this hotel to visit the zoo.

The hotel is located next to a strip mall that has a couple of family restaurants including Scores. The hotel is also a 5 minute drive from grocery stores, restaurants and a shopping mall.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 21, 2012

Nice looking and clean but the road noise if horrible, if you can't get a room facing away from the highway you're in for a bad night. You'll hear every truck/car/motorcycle driving up and down the 20. The white noise machine they have in the room doesn't drown it out either.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Saint-Hyacinthe, responded to this review, August 6, 2012
Dear J D,

We appreciate you taking the time to share your feedback regarding your stay with us. It is disappointing you did not enjoy your overall experience with us. Please accept my sincere apology for the inconvenience the highway noise caused you. Kindly be assured that we treat this matter seriously as we are currently working on solutions to help our lighter-sleeping guests have a restful night with us. Your feedback is important to us, as it is our best resource for improving guest services. We hope you give us a chance to host you again in the future.

Sincerely,

Joel B
Case Manager
IHGCare
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Charlottetown, PEI
Top Contributor
239 reviews 239 reviews
43 hotel reviews
Reviews in 98 cities Reviews in 98 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed July 3, 2012

Convenient to major highway however extremely noisy. HI Express are generally located near major routes and we have never noticed the highway noise as we did at this hotel. There was a "white noise" machine near the bed - selection of ocean waves, bubbly brook etc so the noise is obviously an issue. Like many travelers, we were in transit so we only spent one night. Hotel is well located next to several restaurants and take out establishments within easy walking distance.

Room Tip: Request room facing the parking lot rather than at the back facing the highway.
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites Saint-Hyacinthe, responded to this review, July 10, 2012
Hello HappyCanadian13!

A quick thank you for your comments - we appreciate all constructive critisism!

Fear not as we are currently working on solutions to help our lighter-sleeping guests have a restful night with us!

This being said, we are glad you nonetheless enjoyed our hotel and surronding facilities.

We hope to see you again!

Kristopher Wekarchuk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2012

We recently had the chance to stay at this hotel the May long weekend. Amzing is the best way to describe it. The Halways were wide the rooms, a suite was excellent. My biggest fear was the language barrier. However this was not an issue at all. Although most of the staff spoke broken english they attempted to communicate with us and were very pleasant about it. Same goes for the Restaurants directly next door. THe only issue was that the kids had left some certificates that were earned in a tournament in the hotel. We did call the hotel the next day and they were able to find theM...However we were told that the policy was not to mail out anything to guests. THis was a littrle disappointing as the certificates we special to the kids.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Saint-Hyacinthe

Address: 1500 Johnson Street East, Saint Hyacinthe, Quebec J2S 8W5, Canada
Phone Number:
Location: Canada > Quebec > Saint Hyacinthe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Saint Hyacinthe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Saint-Hyacinthe 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Newly opened in 2010, our property is a state-of-the-art hotel. Our high quality rooms are among the nicest the region has to offer and also offer the best value. We are proud that we are soon to be one of the first hotels to be LEED certified in the province (Pro-environment). Enjoy our close to hypoallergenic rooms with wood floors, bamboo fiber mattresses and HEPA filter in the air circulation system. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Saint-Hyacinthe Hotel Saint Hyacinthe
Holiday Inn Express And Suites Saint-Hyacinthe
Holiday Inn Express & Suites Saint-Hyacinthe Saint Hyacinthe, Quebec

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