its taken me 2 years to write this because of the horrible way we were treated still makes me upset. my friends and family rented the cottage shaped like a barn, which looked pretty cute. the morning of our first stay, the power went completely out. we were upset but these things happen, so we reported it and waited for things to be fixed, hours went by, and nothing was able to be done. we asked to switch to a different cottage at same rate, but the inexperienced and completely unsympathetic lady at the desk said no, those cottages are at a higher rate , instead offering us 4 separate, un-airconditioned rooms. that was unacceptable and we said so.... a strange man came from out back wearing nothing but jeans ..no shirt starting yelling at us to take the rooms she was offering and stop being so much trouble. me and my family have travelled for years, and i work for a hotel.... this was beyond disrespectful and unprofessional...my mother and our friends were very upset our vacation was interrupted and were not used to being treated this way.. at this point we requested our money back and just wanted to be away from there. the front desk agent said the room was non cancellable now..and would not give us our money back... we explained to her that they did not provided the service we were promised which nullified the contract. ... she said no, the non air conditioned rooms were the best she could do.. we said NO... at this point she started crying and the shirtless man was yelling again. after long hours of waiting, lost vacation time, extremely poor customer service we went to a much nice and better run establishment called anne shirleys motel and cottages which i highly recommend. i really dont understand how this place is still open. be very wary and inspect the rooms over and the staff when staying. i would NOT recommend it to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.