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“The Friendliest Hotel in North Toronto” 4 of 5 stars
Review of Hilton Garden Inn Toronto/Vaughan

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Hilton Garden Inn Toronto/Vaughan
3.0 of 5 Hotel   |   3201 Highway 7, Vaughan, Ontario L4K 5Z7, Canada   |  
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Hotel amenities
Ranked #7 of 13 Hotels in Vaughan
Certificate of Excellence 2014
Richmond, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“The Friendliest Hotel in North Toronto”
4 of 5 stars Reviewed June 2, 2014

My family and I stayed at this property for 5 days. ALL of the staff was friendly and courteous. The front desk recognized us by the 2nd day, and when we needed anything, everyone, from the front desk to the kitchen staff, was very helpful.
A particular sunny spot is the fact that the food in the restaurant is very, very good and well priced. We ate there twice, and it was just as good quality as a downtown restaurant, but served faster and friendlier. The server, Natalia, is a gem!
I highly recommend this property. The location is easy to get to, and there is plenty of shopping and restaurants in the area. Great proximity to major roadways as well.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIVaughan024, General Manager at Hilton Garden Inn Toronto/Vaughan, responded to this review, June 7, 2014
CNFBfamily,

The Hilton Garden Inn Vaughan would like to thank you for making us your hotel of choice and calling us the " Friendliest Hotel in North Toronto". We truly appreciate your business of staying 5 days with us as well.

We are happy to hear we exceeded your expectations - and thank-you for noticing ALL of our team members being so" Friendly & Courteous"

I will also ensure to let my Food and beverage Team know that you enjoyed their Culinary presentations.

HGIV family look forward to welcoming back the CNFB family real soon.

Thank-you !

Domenic Tucci
General Manager
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327 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Bengaluru (Bangalore), India
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 27, 2014

Stayed for about a week at Hilton Garden Inn on a business visit. Had a tough time finding vegetarian options for breakfast / dinner !!! Staff wasn't friendly either to accommodate strict vegetarian diet

Room Tip: A/C setup seems to be old & noisy
See more room tips
  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIVaughan024, General Manager at Hilton Garden Inn Toronto/Vaughan, responded to this review, May 31, 2014
sanjaykulka,

Thank you for taking the time to review our hotel via Trip Advisor. We also appreciate your business of staying with us for about a week.

We are sorry to hear we were not able to provide you with the quality of services you deserved and assure you this is not typical of our hotel and staff.

Thank you again for your feedback and we hope you will consider staying with us again the next time you visit the area so we may demonstrate our ccommitment to your satisfaction.

Domenic Tucci
General Manager
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Vancouver, Canada
1 review
4 of 5 stars Reviewed May 25, 2014

The staff at the Hilton Garden Inn were all very friendly, welcoming and helpful. The amenities were all good. The breakfast had a great variety of foods to satisfy all wants & the lunch/dinner menu was very nice as well. Would definitely stay at this hotel again.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIVaughan024, General Manager at Hilton Garden Inn Toronto/Vaughan, responded to this review, May 31, 2014
Carolyn T,

Thank you for taking the time to review our hotel and sharing with the Trip Advisor community. We are thrilled to hear that we exceeded your expectations in particular in the Food & Beverage areas.

Our Executive Chef along with his culinary team ensures that we have something for everyone - Our breakfast buffet is one of the finest in the Vaughan area.

Thank-you for noticing that we have a very friendly, welcoming, and helpful staff. I will pass on your great comments to my team.

We look forward to welcoming you back soon.

Domenic Tucci
General Manager
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Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2014

The staff is just great they are so friendly... I love coming to this hotel the room are great the gym is great the pool is great the staff is great...and the buffet breakfast is just amazing i love love it ...rooms are very clean never had a problem at this hotel

Room Tip: any room is just great
See more room tips
  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIVaughan024, General Manager at Hilton Garden Inn Toronto/Vaughan, responded to this review, May 24, 2014
Passion F,

The Hilton Garden Inn Vaughan would like to thank you for making us your hotel of choice and the excellent rating 5 out of 5.

Thank you for noticing what a GREAT team we have here. I will ensure to pass on your positive comments to all. We look forward to your on going stays with us. We " love, love, love," having you stay with us.

Thank you !

Domenic Tucci
General Manager
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Montreal, Quebec, Canada
1 review
4 of 5 stars Reviewed May 14, 2014

We stayed 2 nights for business and were overall happy with the accommodations. Staff were very helpful walking us through how to connect to the internet, and remembered us the next day at breakfast. We made the reservation over the phone and had an email confirmation within minutes. I would recommend this hotel.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIVaughan024, General Manager at Hilton Garden Inn Toronto/Vaughan, responded to this review, May 24, 2014
JaneK79,

Thank you for taking the time to review our hotel via Trip Advisor. We ae happy to hear we exceeded your expectations.

I am glad that you made your reservation over the phone and you received your confirmation within minutes - thank you for recommending our hotel as well.

We look forward to your next visit.

Domenic Tucci
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Top Contributor
124 reviews 124 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 5, 2014

A very nice and cozy place, i stayed there overnight after a wedding of a relative. Rooms were nice and the view too was great. Sadly the staff need a lesson or two in customer service and politeness. Specially the restaurant staff. when i went there for breakfast, it was like they have paid me to have breakfast and get out fast...

But the staff who served the wedding were excellent, i recall an Iranian girl and the team whose service was excellent. overall i would stay there again but not eat the restaurant.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIVaughan024, General Manager at Hilton Garden Inn Toronto/Vaughan, responded to this review, May 10, 2014
Nirmal G,

Thank you for taking the time to review our hotel and sharing with the Trip Advisor Community. We are sorry to hear we were not able to provide you with the quality of services you deserved in the restaurant for Breakfast - I will certainly follow up with my Food & Beverae Manager on this matter.

We are happy to hear that we did exceed your expectations in the " Wedding Reception " that you attended. We look forward to your next visit with us.

Thank-you!

Domenic Tucci
General Manager
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Sudbury, Canada
1 review
3 of 5 stars Reviewed May 4, 2014

The overall place is good, however I reserved online and requested interconnected rooms only to arrive with no interconnected rooms available. I was offered an upgrade on one room to a suite but this didn't work well with 3 kids and 1 king size bed. This stay would have been better if it were business and not a family stay.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIVaughan024, General Manager at Hilton Garden Inn Toronto/Vaughan, responded to this review, May 10, 2014
Gaetan B,

Thank you for staying with us and sharing your feedback with the Trip Advisor Community. Our sincerest apologies for us not placing you in an Interconnected room type.

My front desk team makes every effort to accommodate each guest request and we are sorry we didn't succeed with your request.

We do hope that you will give us the opportunity to stay with us again so we may better demonstrate our commitment to your satisfaction.

Thank you !

Domenic Tucci
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Toronto/Vaughan

Address: 3201 Highway 7, Vaughan, Ontario L4K 5Z7, Canada
Phone Number:
Location: Canada > Ontario > Vaughan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#7 Business Hotel in Vaughan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Toronto/Vaughan 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Hilton Garden Inn Toronto/Vaughan Hotel Vaughan
Hilton Garden Inn Vaughan
Hilton Vaughan
Vaughan Hilton
Hilton Garden Inn Toronto/Vaughan Ontario

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