There is no reason for anyone to stay at this hotel or host an event at Toscana Banquet Hall attached to the Hilton Garden Inn. Our SENIOR Sales Manager, Annalisa LaFarciola, was incredibly rude to my wife and caterer. Everything had to be "Toscana's way or the highway". We were also told that sound won't be an issue between the adjoining wedding the same evening, which was a lie. The music from the other wedding drowned out the music from our wedding and guests were not able to hear the wedding speeches. But, if you like the following then by all means book with this venue:
1. A sales manager who is difficult to deal with;
2. E-mailing questions and not receiving replies to your questions;
3. A sales manager who only cares about when you will pay; or
4. Hearing another wedding party's loud music through the partition wall.
These are only some of the issues we had with this venue.
Even writing a two-page complaint letter to the parent company did not do much. The letter was forwarded to the GM, whom we met with; however, only to reiterate everything that was written in the letter. That was a complete waste of time. He even wrote in his planner to get in touch with us for follow up at a certain date. To this day we have not received a phone call, voice mail or e-mail.
This place is definitely a disappointment. It is also not worth the expensive price we paid to have our wedding here. We will never be returning to Hilton Garden Inn or any hotel related to the Hilton Worldwide brand.
Go spend your hard-earned money elsewhere.
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- Also Known As:
- Hilton Garden Inn Toronto/Vaughan Hotel Vaughan
- Hilton Garden Inn Vaughan
- Hilton Vaughan
- Vaughan Hilton
- Hilton Garden Inn Toronto/Vaughan Ontario