The service staff in the diningroom were very polite, but my gf and I didn't care for how we were treated when we arrived for our complimentary breakfast. We were told the day before during check in that the complimentary breakfast was between 7am and 12pm. When we arrived at 10:55am the dining staff politely turned us away. They informed us that breakfast was between 7am and 11am. The manager overheard this, and made no apologies. Instead he questioned the front desk clerk, to make sure she knew when breakfast was. She whispered to him "between 7 and 11". He looked at us and said "ya", as he was entering his office. When we approached the front desk and explained to that same clerk that we were told breakfast was between 7-12 the previous day on check in, she said "ya it wasn't me who told you that I've been off for a week". She made no apologies, handed us our check out papers. She said nothing more. I had to ask her what the paper was, and if she needed anything from me and she said "no that's it". The point is, this hotel lacks manners, and surely doesn't value a welcoming atmosphere.
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- Also Known As:
- Hilton Garden Inn Toronto/Vaughan Hotel Vaughan
- Hilton Garden Inn Vaughan
- Hilton Vaughan
- Vaughan Hilton
- Hilton Garden Inn Toronto/Vaughan Ontario