My family are residents of the Niagara Region and had been there 3 times, enjoying themselves immensely each time.We came from out of town and they were excited to repeat their positive experience. It was a 45 minute drive from Niagara Falls and we went out of our way to go to the restaurant. When we arrived, we were the only table but yet, were not seated at the window (we were placed near the bar and as close to the door as possible without getting wet from the rain). This is a restaurant where one of the features is to be able to look out the window and birdwatch. Because it was a 4:30 reservation the restaurant was empty. We were met with indifference by the owner and it was apparent we were an inconvenience to her. She was rude to more than one of our guests when questioned about the menu features (like does the pickeral come with vegetables and what is gump shrimp). She rushed our order, trying to take food orders before all our guests had even arrived - even though we told her that there were 2 birthdays at the table and reminded her that some people had not even had a chance to look at the menu. Her frostiness disappeared momentarily when we ordered 2 litres of wine (could it be the huge markup of the wine price). My wine glass had a lipstick imprint on it and when asked for a new glass she huffed and informed me that all their glasses were washed at 180 degrees, like that would make a difference - dirty is dirty. Everything was rushed, yet a table of 2 (not 8 like us) came in and she catered to them exclusively. The food was great, but the service was awful and because of this we will never return. We also will not ever recommend this restaurant to friends and out of town guests.
This restaurant has a potential to get really good reviews because the food was pretty good, the view from the window is nice (from what we could see) but they really need to work at providing much better service. Our total bill was $310 for 7 adults, one child - at this price we should not have been treated so poorly.
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