We live in the Niagara area and have many of our out of town friends with kids visit in the summer months. Twice we have taken our company to Horseplay, and both experiences were less than stellar. After the first visit, thinking it was a one off we went again and the second visit was worse than the first.
My complaint would be that the whole experience is treated like an assembly line production and rushed. "Can the girls pick their horses". No. "Can they visit the horses before mounting". No. Instructions barked out. Rush Rush Rush onto the horse. Irritated by questions. They asked if anyone was nervous, we pointed out the girl that was nervous. They put her on her horse first - then left her alone. When I was taken to my horse I could see that she was crying. The horse had moved and pressed her leg up against a fence which had startled her. She ended up not riding. Her mother stayed back with her. Horseplay *graciously* refunded half of what was paid for the ride as we did not give 24 hour notice of cancellation.
Will not be taking any of our future company to Horseplay.
I will comment that the horses themselves are well trained, calm and well suited for trail rides. The trail guide was helpful and pleasant. All the irritation occurs at the barn/start up area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 11, 2013
Thank you for your comments regarding the quality of our horses and staff. I am sorry you felt you were rushed at the beginning of your ride however that typically only occurs when riders do not arrive at the required half hour prior to departure. This limits the amount of time that can be spent in order for us to remain on time for our clients that are reserved after your ride. We encourage petting and allow riders to spend extra time with their horse following their ride as long as time is permitting. As I am sure you can understand it is impossible for us to allow riders to pick their own horses. We use specific horses for children, nervous riders and as well we match the size of the rider to the size of the horse so a small horse is not over weighted . These are all factors that need to be decided by our experienced staff based on the individual factors of the ride. I am pleased that you felt are our staff were helpful and pleasant and horses were well trained and I am sorry that you feel our stable is not suitable for a return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.