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“Not bad at all” 4 of 5 stars
Review of Petawawa River Inn & Suites

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Petawawa River Inn & Suites
2.5 of 5 Hotel   |   3520 Petawawa Blvd, Petawawa, Ontario K8H 1W9, Canada   |  
Hotel amenities
Ranked #2 of 2 hotels in Petawawa
Brampton
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“Not bad at all”
4 of 5 stars Reviewed May 6, 2010

The room was clean and quiet, although we checked in in the late afternoon. When we tried to re-enter using the after hours entrance our key did not work, a couple showed up shortly after many failed attempts and informed us you really had to play with the lock - too bad they got a demo from the staff and we did not.

Other units must have had their heating units turned up, as it was sweltering when we woke up the next morning, who knew I should have turned on the AC when it was 10C outside :p

  • Stayed May 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 people have reviewed this hotel

Traveler rating
    8
    3
    3
    0
    2
See reviews for
5
2
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
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English first
Kingston
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 22, 2009

Found the Hotel convenient and comfortable, liked the idea of having easy access to the amenities Pronto provided.
Rooms were spacious and clean, staff was particularly accomodating and friendly
Thanks

  • Stayed July 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2009

I find it incredible to see the negative comments listed here, I'm an extremely picky woman, very anal when it comes to cleanliness, and this hotel was "spotless". Ok it had no elevator, but unless you have a handi-cap, we all could use some stairs once and awhile, there is only three floors, and short stairs between.
Anyhow, Jane and her staff were incredible, even after we left. I had forgotten my cell phone charger in the room, and noticed AFTER the 5 hour drive home. I sent her an email stating that I would cover any charges if they could please mail it back. Jane answered my email promptly and assured me it had already been mailed, cost covered by the Inn.
That doesnt happen every day. We were in Petawawa for our nieces wedding, and I'd like to say thanks to Jane and her staff for a memorable, pleasant and hassle free stay. (also thanks 4 the return of my charger)
Keep up the good work!
We will be back!

Sabrina Palladine & Family
Toronto, Ontario

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 14, 2009

I had a nice big room on the third floor. Unfortunately there is no elevator. I did the return trip on those stairs at least six times. That was a pretty good workout.

I found the odour a little disconcerting; it was sweet, like a cleaning fluid. Since the windows don't open, I had to rely on the air conditioner to freshen the room. I am sure that it only recirculated the air.

The internet didn't work; which upset me terribly. And it seemed that there was nobody who could be called about it.

I found the level of cleanliness to be totally acceptable and I slept quite well, except for the noise in the hallway during the night.

I would have loved a beer in my room, but there is no room service. A reason for picking a larger hotel, or staying in a larger town where the liquor store is open later.

  • Stayed June 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayneDouggan, Front office manager at Petawawa River Inn & Suites, responded to this review, September 3, 2009
Dear Guest,

I wish to apologize for any inconvenience that we may have caused you during your visit to Petawawa. While we try our best to provide great customer service, and ensure all guests have a comfortable and enjoyable night; it seems we have failed during your stay with us.

To address your concerns, our hotel is licensed, and based on your feed back we have now included a bar menu in each room, so that guests are aware that they may order beverages from our bar via room service. We have also improved our internet service so there are very limited interruptions.

Unfortunately, the majority of our room windows still do not open, however, as we grow and upgrade we are replacing our windows to ones which open. Thus far 3 have been completed.

I would like to invite you to stay with us again at no charge, so that we may attempt to provide you with our hospitality. Please feel free to call or email me directly anytime.
We look forward to seeing you again.

I would also like to thank you for your kind comments with regards to our cleaning standards, they were very much appreciated.




Best Regards,


Jane Duggan
Front Office Manager
Petawawa River Inn & Suites
3520 Petawawa Blvd
Petawawa, Ontario
K8H2L6
1-800-573-9775
frontdesk@petawawariverinnandsuites.ca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Borden
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 23, 2009

I stayed there for 2 night I paid $40 extra to book a pet friendly room. The dogs were only in the room long enough to sleep as we traveled the whole time with them with us. After check out they charaged my credit card $150 stating that the room smelled like a dog and the had to take extra time to change the bedding and mop the floors!!!! I am sorry but I assumed that they did this after every guest ewwwwww thats nasty. So I got ripped off $150 and they don't clean apparently. DON't Waste your money drive the extra 10-15 minites and go to pembroke!! Also we had a flat screen in our room which was terriable there were lines through the picture you could barely see the picture!!

  • Stayed March 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed November 17, 2008

What a dump! Horrible place to stay -- just drive a bit further and stay in Pembroke.

$119 a night for the worst room I have ever stayed at in my life.
But what can you expect, I guess? It IS Petawawa after all.

  • Liked — Location
  • Disliked — Cleanliness
  • Stayed October 2008, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayneDouggan, Front office manager at Petawawa River Inn & Suites, responded to this review, September 3, 2009
At Petawawa River Inn & Suites we have always prided ourselves on cleanliness, and have been recognized for our housekeeping. We are a Canada Select 3/2 star property and are CAA approved . We conduct quality assurance inspections regularly.
Our hotel has been renovated to a very high standard, upgrades include new pillow top mattresses, flat screen TV with DVD, paint, carpet, upholstery and bedding.
We are very disappointed that a guest has found their room to be unsatisfactory.
Our staff is concerned with guest comfort and strives to provide excellent service and a clean, comfortable room.
I hope that we will be given the opportunity to offer our hospitality again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Petawawa River Inn & Suites

Address: 3520 Petawawa Blvd, Petawawa, Ontario K8H 1W9, Canada
Location: Canada > Ontario > Petawawa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #2 of 2 hotels in Petawawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Petawawa River Inn & Suites 2.5*
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Also Known As:
Petawawa River Inn & Suites Ontario

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