We stayed with friends there in a 2-bedroom suite on Jun 12 & 13, we're happy with our room when we checked in, until the hot water tank stopped working in the evening. I was the last one taking shower and there was virtually no hot water left. Initially, we thought we need to allow time for the tank to heat up again after all of us had taken showers, but a couple of hours lapsed and the water was still ice cold. We finally had to call housekeeping to get someone to fix it. A young guy came by and said he'll re-set the thermostat? and hopefully it would work afterwards. However, when asked if he could come back again to fix it if it still wouldn't work, we're told that he didn't have the right tools with him to find out what's wrong and their department would be closed for the night after his service call with us. Sadly, the "re-setting" didn't work and we're left with no hot water supply the entire evening and the morning after. We were told that we could ask for service technician again in the morning but who would want to waste their precious time in a resort waiting for someone to fix things up, especially knowing that you'll be checking out at 11am that same morning. We'd rather spent the morning out for another round of kayak, but because we didn't have any hot water, we couldn't take showers after our morning dips before we checked out. It's mid-June and the tap water was still icy cold, which made brushing our teeth and washing our face a challenge, let alone taking showers!
Another disappointment with the room was that the jacuzzi didn't work. Also, one of the bedside lamps didn't even have a light bulb.
With regards to their recreational facilities, there's way too much room for improvement. The first day we checked in, the outdoor hot tub on the pool deck was only partially working. There was hot water, but more than half of the jets were not functioning. The second day, the whole thing just wouldn't turn on. We asked for the service technician, who came in about 10 minutes. He got it up and running soon, but we regretted that we let him go too soon. He got the jets (only those that worked the day before) running, but the water didn't heat up. We paged for service again but by that time, we've been staying in cold water for more than half an hour and we were all freezing cold that we had to leave the tub before any technician showed up again.
We loved the fact that we have unlimited use of kayaks, but then getting service for it was a challenge. We arrived on Sunday which was still a weekend, but there was no one at the dock. There was a sign posted at the storage hut door telling us to call an extension for service, but there was no phone around the dock. You have to walk all the way to the restaurant beside the swimming pool for the nearest phone. However, the restaurant was also closed, which meant you'll have to walk back to your resort room to call for service. I think at a minimum, they should install a phone right at the dock if they're not prepared to have a staff stationing there.
The Armishaw Sports Club was also a huge joke. We went looking out for the "Sports Club" and all we could find was a tent structure with some chairs scattered in there. No table-tennis tables were in sight. The ground next to it seemed to be the "tennis court", but the ground surface was uneven, worn, and there were plants and lawn furniture?? or rather trash?? in the middle of it. Again, no one could be found around that we could ask for service. Worst thing was, we asked for hiking trail maps and info about the Sports Club when we checked in at the reception, and the front desk staff kept sending us to the "Armishaw Sports Club", saying that we should be able to obtain service there. They should know better that there was no staffs there and that those facilities actually didn't exist.
After my stay, the resort sent me an email invitation for a survey, and I took the time to report all that had happened, hoping that at least I would receive an apology or an explanation. Someone did call for a follow-up on the survey, but as she was catching me at a time when I was heading out, she promised that she'll call again the day after. Now, weeks have gone by and I haven't heard again from their customer service. I guess I'm not trusting the Delta chain again for my next resort visit.
- Also Known As:
- Delta Rocky Crest Hotel Muskoka
- Rocky Crest
- Delta Rocky Crest Hotel
- Delta Rocky Crest Muskoka
- Delta Muskoka
- Delta Rocky Crest Resort
- Muskoka Delta
- Rocky Crest Golf Resort Muskoka District, Ontario, Canada
- Official Description (provided by the hotel):
- Nestled into the outcroppings of the Canadian shield on the shores of sparkling Lake Joseph, Rocky Crest Golf resort is a true Muskoka getaway. A favourite vacation destination for many years, our resort offers comfortable and spacious suites with all the amenities, incredible restaurants, beautiful meeting spaces, access to the fabulous Rocky Crest Golf Club and a whole host of outdoor activities.Whether you are planning a family trip, a golf adventure, a business presentation or just a weekend away with friends, we invite you to come and experience all that we have to offer. ... more less
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