We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful stay!” 5 of 5 stars
Review of Comfort Inn - New Glasgow

Save Saved
You added Comfort Inn - New Glasgow to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Comfort Inn - New Glasgow
2.5 of 5 Hotel   |   740 Westville Road, New Glasgow, Nova Scotia B2H 2J8, Canada   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
2 Trips, 1 Night Free*
Ranked #1 of 3 Hotels in New Glasgow
Cape Breton Island, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Wonderful stay!”
5 of 5 stars Reviewed April 28, 2014

We stay at this Comfort Inn on a regular basis for the past two years. The inn has been recently renovated and is exceptionally clean and new. Wonderful staff!!! The best! Friendly and accommodating.
There is a coffee shop next door and other restaurants as well as a mall across the road.

Stayed April 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review, April 29, 2014
Dear cbgirlns,

Many thanks for your kind review and for being a regular guest of Comfort Inn. We truly appreciate your loyalty and the time taken to share your experience.

We hope to see you again on your next trip to New Glasgow!

Kind Regards,
Diane Mahar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

59 reviews from our community

Traveler rating
    15
    22
    13
    8
    1
See reviews for
18
12
7
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Montreal, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 13, 2013

Stayed there a couple of time for business. The hotel was entirely renovated (hallways, rooms, common areas) and is a big notch above competition (Holiday Inn Express) in regards to the finishes, cleanliness and comfort. The breakfast area is nice and the food quality is also above the competition. You always have eggs and meat (saussage or bacon) and you have a selfserve waffle station. Coffee was excellent.

There are still improvements to do such as:

- Wi-fi capacity is not sufficient. At night wi-fi is unavailable because too many users are trying to connect and those who connect have no bandwith. This is 2013, everybody have devices using wi-fi, hotels should update their connection to meet the demand.

- There are no sheer drapes on the 2nd floor windows. This is strange as most rooms face a parking lot and if you want day light, you have to open night curtains and then everyone see directly in the room. It lacks privacy.

- The room is heated/cooled using an in-wall unit that has no shut-off thermostat. This means the unit runs constantly. It's noisy and I had a difficult time to sleep because of this. There should be a wall thermostat installed to turn the unit off once the set temperature is reached.

- Microwave: Not all rooms have micro-wave and those who have one, it's pretty old and doesn't work well. A decent quality microwave cost 86$ at Walmart. It's worth the investment to put a good one in all rooms that have a fridge.


So bottom line, everything is brand new in this hotel, why skimp on drapes and micro-waves that cost nothing ? Fix that and the wi-fi and thermostat issues and you will be #1 for business travellers in the region by far.

Room Tip: Avoid rooms on the ground floor as parking is next to each room.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review, November 19, 2013
Dear IceMtl,

Thank you very much for being our guest and for taking the time to review the Comfort Inn New Glasgow. We truly appreciate hearing your comments and suggestions as it is through such feedback that we are able to work towards providing every guest with a great experience. We will continue to work on the items you mentioned and thank you again for the wonderful compliments.

Kind Regards,
Diane Mahar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middleton, Canada
Top Contributor
115 reviews 115 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed November 7, 2013

Wow a pleasant stay. I was greeted as a points collector, given a bottle of water, and headed up through the newly renovated halls to my spotless room. There was a paper at my door in the morning, a hot breakfast downstairs, and checking out was the easiest process ever. The staff are extremely pleasant and made for an even more comfortable stay. Definitely a flagship of this chain, and hopefully more will receive this kind of renovation. Great job :)

Room Tip: I was on the second floor, facing the road but it was still very quiet.
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review, November 13, 2013
Dear CrownVictoria,

Thank you for choosing the Comfort Inn New Glasgow and for taking the time to post a review. It is a pleasure for our team to read your review and know that you enjoyed your stay. Many thanks and we hope to see you again soon!

Kind Regards,
Diane Mahar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bay, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2013

We stopped here because our way to Cape Breton. We will stay again. The cleanest linens and rooms. Well worth the price of the room as the breakfast we had would have cost us the third of our room price. Amazing stay The woman who does the breakfast was a very good host part travel advisor for the area. I enjoyed the conveniece of patio doors from our room. Very convenient for loading and unloading of suitcases. The conveniece to the mall and Wendy's was a plus for the children. Thank you for a wonderful stay!!

Room Tip: Ground floors are convenient
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review, November 7, 2013
Dear 697KatherineB,

We are thrilled that you found us to be a convenient location for your recent trip and that our service met all of your expectations. We consider a return stay to be one of the best compliments and look forward to welcoming you back in the future.

Kind Regards,
Diane Mahar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Van Buren, Missouri
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 23, 2013

Recently renovated, this hotel is convenient to the highway. Very comfortable plush bed and pillows. Fridge in room flat screen cable tv. All amenities needed. Continental breakfast and friendly helpful staff. Nice stop on the way to or from Cape Brenton. We will be back. Thank you.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review, October 2, 2013
Dear snog89,

Thank you for choosing to stay with us on your recent trip to New Glasgow and for sharing your review on Trip Advisor. Our renovations went very well last month and we are happy to say that we are also be re-vamping our breakfast. Starting next week, guests can enjoy a complimentary hot breakfast including freshly made waffles and a selection of eggs, sausage, and bacon. We are extremely pleased to know that you enjoyed your stay and look forward to seeing you on your next trip!

Kind Regards,
Diane Mahar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marion,IN
Top Contributor
115 reviews 115 reviews
45 hotel reviews
Reviews in 65 cities Reviews in 65 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed September 6, 2013

This was another of our Choice Rewards stays so I can't compare rates. Our room was quiet, clean and comfy but no fridge to cool down our next day's water. The desk staff were very friendly and accomodating . This is another 2 story hotel with no elevator so plan accordingly. The morning breakfast was basic continental style that is apparently standard in Canada? and the breakfast area is really small compared to locations in the US. It really needs to be updated.

Room Tip: No elevator
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review, October 2, 2013
Dear 732MPD,

Thank you for being our guest and for sharing your review and comments. We very much appreciate having your feedback and are happy to report that we have been making some major improvements since your stay. During the month of September, we have completely renovated all guest rooms with new carpet, wall-coverings, artwork, lamps, (and I LOVE our) new bedding. The majority of the rooms also have a mini fridge, and every room will have one by the end of this year. The washrooms also received an update with new ceramic tile on the floors, a new granite vanity and deep set sink and new lighting. Our lobby and public areas also received an update and remodeling and we have a newly updated breakfast area that will allow us to serve a complimentary Hot Breakfast starting next week. I hope that you will have the chance to return to experience the ALL NEW Comfort Inn New Glasgow.

Kind Regards,
Diane Mahar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North America
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 30, 2013 via mobile

Room was clean and service was decent. Included breakfast was adequate. We used it as a stopover on the way to Cape Breton and it served the purpose. Microwave and fridge in room and two tvs in our split room.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane M, General Manager at Comfort Inn - New Glasgow, responded to this review, October 2, 2013
Dear jelboy,

Thanks so much for choosing to stay at the Comfort Inn New Glasgow while on your way to Cape Breton. We are happy to know that you had a pleasant stay and hope that we will have the chance to welcome you back to see our new makeover!

Kind Regards,
Diane Mahar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Comfort Inn - New Glasgow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn - New Glasgow

Address: 740 Westville Road, New Glasgow, Nova Scotia B2H 2J8, Canada
Phone Number:
Location: Canada > Nova Scotia > New Glasgow
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in New Glasgow
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn - New Glasgow 2.5*
Official Description (provided by the hotel):
The Comfort Inn New Glasgow is now All New Just for You. Newly-Renovated Guest Rooms and Lobby, Free Hot Breakfast, and now 100% Non-Smoking-all with the same great award-winning hospitality. Comfort Inn New Glasgow is a recipient of Choice Hotel's 2013 Gold Award. Centrally located within Pictou County, it is an ideal location for both business and leisure travellers visiting New Glasgow, Stellarton, Westville, Trenton or Pictou. The Northumberland Ferry to P.E.I. Is just a short drive away. Newly renovated rooms feature flat screen TVs and mini-fridges. Hotel features include free hot breakfast, morning newspaper and free high speed wireless internet. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Priceline, Booking.com, Tingo, Hotels.com, Despegar.com, Odigeo and Venere so you can book your Comfort Inn - New Glasgow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn - New Glasgow Hotel New Glasgow
New Glasgow Comfort Inn
Comfort Inn - New Glasgow Nova Scotia

Owners: What's your side of the story?

If you own or manage Comfort Inn - New Glasgow, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.