Lynwood Inn is a quaint and quiet family owned and operated Inn in the village of Baddeck, Nova Scotia. Lynwood Inn seems disorganized, hectic and chaotic on a daily basis - and this observation came right from check-in time. We stayed for two nights and ate in the restaurant twice (one breakfast and one dinner). The food was decent. Breakfast is reasonably priced and really good. The dinner menu on the other hand is mediocre and over priced. The beds were slightly firm for our taste, but then again mattress firmness is a matter of personal opinion - there is no possible way to please everyone on this front - and this is not the deal breaker.
The real problem is that some of the staff is spread much too thin (while others are often standing around doing nothing... it's not hard to tell who the family is in the family run business), more often than not causing problems for co-workers and customer alike. During our stay, the young girl who checked us in was not only the concierge but also a housekeeper, a secretary, a hostess, an errand girl, a customer service representative, a complaint department, and a waitress - generally just the entire front line for this establishment. How is one person supposed to sanely handle all these responsibilities in one day - and continue to provide the Cape Breton hospitality that is so famously know? And from what we understand, about half of the staff is pushed to the limit like that.
This is the problem with Lynwood Inn. How is the staff expected to provided top notch customer service and a memorable experience when they are treated so horribly? In my opinion, the problem is not the beds, it's not the service, it's not the quality of the food - IT'S THE MANAGEMENT. If they were competent enough to employ the right amount of staff then I am confident that there would be less complaints regarding customer service.
It really is a shame though, because the property, the placement, the idea has so much potential. With such a convenient location, the spectacular views and the historical aspect of the main house, Lynwood Inn really has the potential to be fantastic. It’s too bad that potential is taken advantage of by a money hungry, lazy, and disorganized management.
- Official Description (provided by the hotel):
- Lynwood Inn — in the heart of Baddeck. Walking distance to Bell Museum, Shops, Waterfront, nightly Ceilidh and more. Great choice for Cape Breton vacations—centrally located on the Island—“beginning & end” of Cabot Trail! Four Star accommodation features: 32 Suites & 2 Cottages * Queen Beds * En Suites with Whirlpool Tubs * A/C * Cable Television * WiFi* Laundry Facility * Bras d’Or Lakes View * Licensed Seasonal Restaurant (indoor & outdoor dining) ... more less
- Reservation Options:
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- Also Known As:
- Lynwood Hotel Baddeck
- Lynwood Inn Baddeck, Nova Scotia - Cape Breton Island