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“Disappointed” 2 of 5 stars
Review of Pacific Shores Resort and Spa

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Pacific Shores Resort and Spa
3.5 of 5 Resort   |   1-1600 Stroulger Road, Nanoose Bay, British Columbia V9P 9B7, Canada   |  
Hotel amenities
Ranked #1 of 2 Hotels in Nanoose Bay
Calgary
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Disappointed”
2 of 5 stars Reviewed August 20, 2012

Be sure not to get a back room, you must ask for an ocean facing suite.
Rooms are dated, Wi Fi intermittent, dark and very hot - no air-conditioning, noisy fans in the rooms.
Staff not very willing to help, little was done to improve our disappointment. They have a beautiful location and beautiful maintained gardens, but this does not secure happy guests.
Manager also was nowhere to be seen and not willing to improve dissatisfied guests.
Disappointing timeshare exchange!

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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356 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Victoria, Canada
Top Contributor
64 reviews 64 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 18, 2012 via mobile

My sister and her husband have RCI POINTS and book a weeks ' vacation here annually. The setting is indeed beautiful - the issue is they never know what standard of accommodation they are going to get. This year we are in unit 410A and B. it's just ok, decor is outdated, the dryer and dishwasher both broke down during our visit. By contrast, the unit next door is completely updated. We went kayaking and the kayaks were pretty much wrecked - no back cushions. Leaking water. The Landing Restaurant has gone downhill over the last few years - way too expensive for what you get. So, fabulous location but all amenities just so- so at best. The owners really need to do better and provide some consistent standard of unit.

Stayed August 2012, traveled with family
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watermint_management, Manager at Pacific Shores Resort and Spa, responded to this review, August 27, 2012
The suite 410A is 21 years old and is well located with good ocean views. While it does not yet have stainless appliances or granite counters, it has been well kept and regularly refurbished. The unit adjacent is a custom finished condo, available only to the rental market.

We apologize for your poor experience with the kayaks. While we offer them free of charge, they should be in safe condition. Unfortunately, guests drag them over the rocks in summer and holes pop out unreported. We do review the condition of the kayaks regularly. The seat backs were a retrofit and have been removed.

The Landing Grill modified its menu several months ago. We have raised the prices very little in the last few years and recently introduced a more extensive value wine list. There is a selection of 6-8 small plate $10 lunches daily (except Sunday brunch) and half price/size appetizers in the evening. We offer many full dinner choices including steaks and seafood in the $20 -30 range.
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Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 17, 2012

We booked through RCI and got a hotel-like suite in the 300 block. The room smelled like stale smoke and there was one pot light in the ceiling and two table lamps for the whole room. The patio gave us a view of people's feet as they were walking through the parking lot. We felt like we were staying in a dingy basement suite of someone's house that had not been renovated since the 80s. When we asked to move and would pay to upgrade our room we were told we could not do that because we booked through RCI.
Our stay was a friday night to a sunday night. We found out on arrival that we would have to pack up and move rooms on the sunday as the 'owners' of our unit were coming on sunday. We booked this 8 months prior - they couldn't have worked it out so we were given the same room for the whole duration of our stay? We were told to leave our things packed and housekeeping would move our belongings when the new room was ready. They would also move everything in our fridge to the new fridge for us. We got to the new room to find they did not move the things from the freezer section. When we inquired about this they could not find our things. No one offered to reimburse us in any way. Instead on check out we were slapped with a $43 housekeeping fee (for all guests that do not stay 7 nights). Also their sauna and most of the outdoor hot tubs were out of order and there was a super long line up to use their BBQ. Parksville and the beaches were great but would not go to this resort again - especially through RCI.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
watermint_management, Manager at Pacific Shores Resort and Spa, responded to this review, August 27, 2012
We sincerely apologize that we were not able to make your stay more enjoyable. As we state in another review, it is helpful if guests call the front desk at Pacific Shores before accepting a room with RCI to ensure that the room type will suit them.

All of our suites receive an extensive refurbishment every six years, and on the 12th year there is a major refurbishment. Units were built from the 90’s on, and yes, some do have cabinets that were modern at that time, but have not been replaced; however, some of these units also have the best views, and are favoured by our regular guests.

All one bedroom suites have king size beds with duvets of fine cotton linens and the luxury junior suites all have king beds. Some of the hotel rooms also have king beds, but not all.
We regret that there was a long line up to use the BBQ. There are five located on site, and sometimes people are unaware of the others. We will make sure guests are more aware of their locations. Two of the hot tubs did need repair, unfortunately a pump went down that services them and parts were unavailable locally. Once a week, every hot tub is drained, cleaned and reheated. In the summer, we also at times have hot tubs down due to unexpected cleaning being required for your protection.

As stated on the RCI confirmation, unfortunately, sometimes guests do have to move due to owners occupying their suite, or sometimes because people inadvertently book two different unit types. We offer assistance and sincerely apologize that some of the food was not moved. We will get in touch to offer reimbursement of the cleaning fee in compensation for the missing food.
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Seattle, WA
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 14, 2012

Stayed with a friend who has a timeshare so it is difficult to know if what was "paid" for our room was appropriate for the condition. Room was clean but my friend was disappointed that the bathroom was not what was pictured on the website. Judging from other reviews and the complaints I was hearing each time I was in the lobby the website was misleading. We also had to change rooms for one night during our stay. My friend checked us in so I did not understand the reasoning for this but something to do with us not staying a full week.That turned out to be a minor inconvenience in the end as fortunately our new room was nearby. Just something I've never had happen before.

Overall our stay was great. The grounds were impeccably kept and provided a true escape from everyday life. Our one meal at The Landings was fabulous and I regret that we only had one there as the food, drinks and service were excellent.

We had mixed reviews of our spa experience. I was very happy with my treatment and it exceeded my expectations but I know my friend's massage was not up to par. I didn't learn of this until later that day so there wasn't really a good way to try to rectify that other than accepting that spa experiences are personal and subjective.

Overall our stay was great and relaxing but I think an average rating is appropriate because the pictures of the rooms were somewhat misleading and this should be fixed. I know what I would pay for such a room so if the price was in line with that I would most definitely stay again. It seemed like the perfect place for couples, families, friends and even a solo trip. Definitely something for everyone which I appreciated.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New Westminster, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 7, 2012

*please note that the website can be very misleading*

This is the second time I visited this resort. The first time I was lucky to stay at the newly renovated units (like a 4.5 star hotel) which looked the same as the pictures on the website, and as I can see the other reviewers were fortunate to stay at those units.

The second time around is very different. We booked a two bedroom unit thinking it'd be the same as last time, and the same as what they showed on the website. However the room they gave us was not only dated (i.e OLD, like a three star hotel), but also the complete opposite of "luxury". The kitchen didn't have granite countertop, fridge was not stainless steel, the room entrance door had a crack (mosquitoes came in the room)...etc. I went to ask the front counter why I have this old room. Their answer is "the more modern rooms are at the new tower, they are fully booked. There is no room to switch to". They didn't do anything to help me. During the three-day stay, we killed at least ten mosquitoes in the room (came in through the crack on the door and the closed window) - obviously they didn't do what they need to do to kill mosquitoes. I am very disappointed at the management because of the way they presented their rooms on the website. I will not return to this resort again.

Overall, if you can book the newer modern room, this is not a bad property given free wifi, free canoe and big property - like what other reviewers said. However if you are given an old room, don't expect a luxury and clean hotel. Btw we stayed at the 500s units.

Room Tip: Not the old rooms...
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  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
watermint_management, General Manager at Pacific Shores Resort and Spa, responded to this review, August 9, 2012
We regret we did not meet your expectations. Based on comments like yours, we are modifying our web site to better illustrate the room types we have available.

The resort has been built over the past twenty years, and while the suites are well maintained and kept up to date, it is true that at times some have "dated" features. Most units now have granite counter tops, but many do not have stainless appliances. However, generally these older units have excellent ocean views and mature landscaping which is preferred by many of our guests.

Regarding mosquitoes, we agree there were more than usual this year, in the early summer. The resort is eco friendly, so does not use pesticides on the lawns. We will have the screens checked in that block.
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Vancouver, Bc
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 28, 2012

The location is beautiful on a stunning horseshoe bay and offers ample opportunity to nature enthusiasts and bird watchers. We enjoyed digging mussels and clams. The beach goes all the way to Rathtrevor Prov Park at low tide, one of the most popular camping spots in Canada for a reason. The ocean is stunning.

The kids enjoyed the simple indoor pool. There is an indoor simple hot tub, but just outside hidden in huge faux boulders is a kids pool and hot tub that feels like you are in a rock grotto. Out on the ocean point, there is a cute hot tub with a wind block and lounger chairs.

We did an RCI exchange using our 20 points to book an 18 point two bedroom suite, which was massive and recently updated. Huge kitchen, two pull-out sofas, two king beds, a huge living room, walk-out to the ocean. I think there is an important distinction between the resort and the hotel units from the sounds of the other reviews. Still, even if the room is not luxurious, the grounds and location on the beach more than make up for it. We stayed late December and had some freezing cold windy rainy days, but also some springlike days that were marvelous - the coastal weather means if it's nice, you've got to get outside to enjoy. There are lots of hikes and tourism things to do in the area, especially if you love the outdoors.

The resort is on a very important brant geese migration route. The sea stack just out from the resort teems with life and there are tidal pools right there to explore.

The landscaping is immaculate and this is quite the feat as the property is MASSIVE.

The fish tank tour is a must - very interesting how to maintain such a HUGE saltwater aquarium. Excellent fresh Pacific Northwest cuisine food in the restaurant, and we took advantage of the mid-week specials. Looks like a lot of locals come out to eat here. The kids loved it, preferring to split an entree rather than order off the kids menu.

The spa looks deluxe, and due to the prices I did not partake. There is a playground. You do need a car if you stay here.

All the staff were VERY friendly and helpful. Someone at the front desk helped me update my fishing license and print it out.

We stopped into the welcome breakfast with its tourism advice. A nice touch. I overheard owners worried about the finances of the resort, and am not sure what is happening there.

Room Tip: The excellent new and huge 2 bdrm unit we had was on the ocean near the boat launch.
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Washington
Top Contributor
76 reviews 76 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 19, 2012

This was our first visit to this part of the Island and it was awesome! This property is larger than you think - be sure to go for the walk through the estuary. It is so beautiful! The rooms were very nice. A little small but certainly doable for the four of us. The only bad thing was the week we visited it was really warm and so having no AC was a downfall.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Shores Resort and Spa

Address: 1-1600 Stroulger Road, Nanoose Bay, British Columbia V9P 9B7, Canada
Location: Canada > British Columbia > Vancouver Island > Nanoose Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Kitchenette Spa Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Nanoose Bay
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pacific Shores Resort and Spa 3.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Pacific Shores Hotel Nanoose Bay
Pacific Shores Resort And Spa Nanoose Bay, Vancouver Island, Canada

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