On March 18 we went into this restaurant to book a reservation for the next evening for 15 people. Our party consisted of 10 adults and 5 children. While there we looked over the menu at the children's choices and noticed they only offered chicken fingers and pizza......strange? We asked if there was a possibility to have a child's portion cheese quesadilla , it is a mexican restaurant? Just some cheese and a tortilla. We were told that this would be accommodated.
We arrive at 7:00 pm the following night, greeted by a friendly server who took our drink order. The kids all ordered virgin margaritas and 8 regular for the adults. Approximately 30 minutes later 3 of the kids drinks come out then 2 adults, ten minutes later 2 more drinks. At 7:50 the meals start coming out. Still missing 1 child drink and 4 adult drinks. The food comes out over a period of 20 minutes. The drinks finally show up but 3 adults are still missing their meals. Finally two of the meals show up with one still missing but now half our party has finished their meal and one hasn't even started and it was a salad. This place is a joke!!! We all decide we better not order any more drinks because it will take an hour to get and request our bills. This is where it gets interesting.
My husbands burrito was 16.95, my enchilada was 15.95. These prices we are aware of. Fine. Our daughters and the other 4 children's cheese quesadilla with a few fries was priced 16.95. More than my adult meal. We all figured they made a mistake. We talked to the server and he assured us it was 16.95 because that's what the button on the till said. After telling the server we disagreed with the price he called the manager. The manager greeted us with a blank stare and listened to our complaint with deaf ears. He did not care about our concern even though we made an arrangement the night before and denied it occurred and offered us 4.00 off. It was absolutely pathetic. They were aware we were coming but made no effort to accommodate a large party as well as the other tables that were waiting. The food was highly mediocre, drinks were far and few between and the child portion meal was a rip off. The down fall to this restaurant is the owner who has no customer service or communication skills. My opinion after Reading the reviews about complaints about the Black Garlic restaurant sound exactly what occurred with our experience. Save your money and go elsewhere especially if you have kids.
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