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“Casa mexicana .... Avoid this place.” 1 of 5 stars
Review of Black Garlic

Black Garlic
3185 Creekside Way, Sun Peaks, British Columbia V0E 5N0, Canada
(250) 578-7758
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Ranked #16 of 16 Restaurants in Sun Peaks
Cuisines: Asian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Nanaimo, Canada
1 review
1 helpful vote 1 helpful vote
“Casa mexicana .... Avoid this place.”
1 of 5 stars Reviewed March 20, 2014

On March 18 we went into this restaurant to book a reservation for the next evening for 15 people. Our party consisted of 10 adults and 5 children. While there we looked over the menu at the children's choices and noticed they only offered chicken fingers and pizza......strange? We asked if there was a possibility to have a child's portion cheese quesadilla , it is a mexican restaurant? Just some cheese and a tortilla. We were told that this would be accommodated.
We arrive at 7:00 pm the following night, greeted by a friendly server who took our drink order. The kids all ordered virgin margaritas and 8 regular for the adults. Approximately 30 minutes later 3 of the kids drinks come out then 2 adults, ten minutes later 2 more drinks. At 7:50 the meals start coming out. Still missing 1 child drink and 4 adult drinks. The food comes out over a period of 20 minutes. The drinks finally show up but 3 adults are still missing their meals. Finally two of the meals show up with one still missing but now half our party has finished their meal and one hasn't even started and it was a salad. This place is a joke!!! We all decide we better not order any more drinks because it will take an hour to get and request our bills. This is where it gets interesting.
My husbands burrito was 16.95, my enchilada was 15.95. These prices we are aware of. Fine. Our daughters and the other 4 children's cheese quesadilla with a few fries was priced 16.95. More than my adult meal. We all figured they made a mistake. We talked to the server and he assured us it was 16.95 because that's what the button on the till said. After telling the server we disagreed with the price he called the manager. The manager greeted us with a blank stare and listened to our complaint with deaf ears. He did not care about our concern even though we made an arrangement the night before and denied it occurred and offered us 4.00 off. It was absolutely pathetic. They were aware we were coming but made no effort to accommodate a large party as well as the other tables that were waiting. The food was highly mediocre, drinks were far and few between and the child portion meal was a rip off. The down fall to this restaurant is the owner who has no customer service or communication skills. My opinion after Reading the reviews about complaints about the Black Garlic restaurant sound exactly what occurred with our experience. Save your money and go elsewhere especially if you have kids.

  • Visited March 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
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42 reviews from our community

Visitor rating
    7
    14
    7
    8
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Auckland, Auckland, New Zealand
Reviewer
4 reviews 4 reviews
4 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Casa Mexicana big improvement”
5 of 5 stars Reviewed February 22, 2014

We have visited Casa Mexicana (which has replaced Black Garlic) three times over the past two weeks. The food is delicious and generous in serving size. The staff are very friendly and efficient. The prices are reasonable compared with everything else in Sun Peaks so this is definitely value for money. We especially recommend the Quesadilla and the Mexican soup. Both are great. Overall highly recommended if you like Mexican food.

  • Visited February 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
europe
Top Contributor
52 reviews 52 reviews
39 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
“Closed, Casa Mexicana to be avoided”
1 of 5 stars Reviewed January 25, 2014

The place haze been replaced by Casa Mexicana, not to be recommended. Many things on the menu were not available: draft beer, salad, beef fot tacos and other mexican dishes. Finally we spent too much for a roll of rice and beans, without the announced guacamole....

  • Visited January 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
8 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“Don't really like”
2 of 5 stars Reviewed September 15, 2013

Unfortunately we have not had a good meal here. The meals took a long time to come out and where a little on the oily side.

Visited January 2013
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Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
3 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Actually went in early April 2012”
4 of 5 stars Reviewed May 7, 2013

The restaurant was still fairly new when we went but we were not disappointed. It had come recommended to us by some local employees. It's a nice change from the usual roadhouse fare.

Visited June 2012
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