You check in at a coffee shop. When we first tried to check in, the young girl had no idea how to do it so she said we should come back later. How much later? She didn't know. We came back almost 4 hours later. Someone else was there but she couldn't find our reservation and they were fully booked. (shrug) Sorry. She then went back to making smoothies. No suggestion or offer of help. Really!?! Never again!