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“A comedy of errors...except for the comedy part” 1 of 5 stars
Review of The Rivers Edge Restaurant

The Rivers Edge Restaurant
14282 Morris Valley Rd, Harrison Mills, British Columbia V0M 1L0, Canada
604 796 1000
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Price range: $10 - $36
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Restaurant details
Dining options: Breakfast/Brunch, Reservations
Dining style: Casual Elegant
Cross street: Lougheed Hwy
Description: West Coast casual fare focused on sourcing quality local ingredients. River's Edge has the best view in the Lower Mainland. Home to Rowena's Inn on the River.
Toronto, Canada
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“A comedy of errors...except for the comedy part”
1 of 5 stars Reviewed August 9, 2013

We went to this place to celebrate my parents' 50th wedding anniversary, with a party of nine people plus two small kids who had travelled from three different provinces as well as from Africa to be there that day. I had phoned a few times prior to arrival to make reservations and enquire about what they might be able to do for us to help celebrate the occasion. In hindsight, their complete lack of enthusiasm on the phone should have been an indication of what was to come. Considering the magnitude of the occasion and the fact that i had told them about it ahead of time, our visit was ultimately the bar-none worst restaurant experience I have ever had.

Our table was not ready when we arrived. It was only a couple of minutes late, but when you make a reservation and tell them on numerous occasions that it's a 50th anniversary, you really should be able to sit down when you arrive at exactly the appointed time. It would also have been nice if the high chair we'd requested ahead of time had been there. Heck, it would have been nice if the thing had been there after the first or second time we asked for it after we'd arrived.

We ordered appies, drinks, and entrees all at the same time. We had escargots, calamari, and nachos. The nachos were requested with beef and with jalapeños on the side. They came covered in peppers but devoid of meat. When pointed out to the server, she told us that she had written it in big letters so the kitchen must have erred. A half-hearted apology, but no offer to right the mistake. It hardly seems worth mentioning that the calamari arrived a good 5 minutes after the rest so one end of our table had to just sit and watch everyone else tuck in.

The soft drinks were mixed up too. A regular coke was distinctly diet and when pointed out to the server she said "he must have put the two straws in the wrong glass." Again, someone else's fault.
When the entrees arrived, many of the dirty appie plates were still on the table. No one removed them (to be honest, some of them were still there when we left!) When the head chef came out (see below) they were serving the man course between the dirty plates and he didn't even flinch. It was pretty weird. 

The food was not bad, when they got it right. My mum ordered fish and salad, got fish and chips. My father's medium rare steak was quite well done and so we got the server's attention to send it back and guess what - someone else goofed it up (though she did apologize at least and said they'd do up another one). At this point I told her we were pretty disappointed with the number of mistakes and she said she'd send the head chef out. He was apologetic to my explanation of all the cock-ups thus far experienced and said he'd make sure some of it was looked after. They also offered to send us complimentary dessert (which I had been told on the phone was going to be offered anyway, what with the 50th anniversary and all). So while it appeared to be a nice offer, it actually rang a little hollow. The did bring the new steak out but by the time it arrived everyone else had finished and my father, who is currently undergoing chemotherapy treatment, was all in and all done.

We decided to leave ASAP. Since the server was nowhere to be found I flagged the busgirl and told her that we'd been offered dessert but that we were going to have to decline and that I needed the bill right away. Several minutes later, the server came out with dessert plates. I intercepted her and told her we'd declined dessert and that I needed to settle. She responded that the busser must have misunderstood me (of course!) and thought we were leaving after dessert. I don't know what part of "we're not going to have dessert; please bring me the bill right away" she figured would have indicated we wanted to continue eating, but it seems her comprehension skills are not as strong as her ability to blame those around her.

By this time, it probably doesn't even matter mentioning that some people got no water refills (others did), or that one was offered a second drink, or that at no point did anyone come by with the standard "how are the first couple of bites?" that one might expect at just about any other restaurant on the continent. Finding someone to talk to proved actually pretty difficult.

In the end, they didn't charge us for the steak, the nachos, or the pop. They did charge us for everything else (2 beers and a cocktail plus everyone else's food) and they did not enforce the 17% gratuity for parties of 8+. So a small consolation as it still cost us a pretty penny and was the absolute worst part of our family reunion that saw people travel from as far away as we had.

On the plus side, it has a nice view. And my family will have a great story to tell about how we tried to have a great celebration for our parents on their 50th anniversary and were stymied at every possible opportunity by the fancy restaurant.

  • Visited August 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer D, Public Relations Manager at The Rivers Edge Restaurant, responded to this review, August 12, 2013
Would you be able to call the resort at 604 796 1000 and ask for the Public Relations Director? I would like to explore your experience in more detail with you. Most Sincerely, PE Team
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51 reviews from our community

Visitor rating
    18
    13
    9
    8
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Vancouver
Top Contributor
62 reviews 62 reviews
29 restaurant reviews
Reviews in 42 cities Reviews in 42 cities
29 helpful votes 29 helpful votes
“Enjoyable Dinner @ River's Edge”
4 of 5 stars Reviewed July 19, 2013

We have been dining here for a number of years, either after a round of golf, or for dinner. Last week we had sandwiches after golf ... the salmon burger was delicious! This week we had dinner - both the pasta special and halibut dinner were fresh and tasty. It seems to us that the food has gone up a notch. Service on many previous visits was slow, but our server was cheerful, and on the ball. No complaints on waiting for our meals. As others have mentioned, the view is spectacular and the patio a lovely place to dine al fresco. Lovely to have this place in our neck of the woods!

  • Visited July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer D, Public Relations Manager at The Rivers Edge Restaurant, responded to this review, July 22, 2013
Thank you for noticing the changes! We really listen to our customers and make changes where needed. Your feedback is incredibly appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, BC, Canada
Top Contributor
97 reviews 97 reviews
22 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
55 helpful votes 55 helpful votes
“Great food, painfully slow”
3 of 5 stars Reviewed July 17, 2013

This restaurant is on site at Rowena's Inn on the River and serves great food. The service is painfully slow so be prepared for a long wait and not necessarily on a first come first served basis. We had lunch and breakfast at this restaurant and really liked the food - but management needs to revisit how they organize and train staff for optimal service.

Visited July 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer D, Public Relations Manager at The Rivers Edge Restaurant, responded to this review, July 18, 2013
Very fair review. I will share your comments with the F&B Manager immediately. Thank you for taking the time to share your thoughts!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
125 reviews 125 reviews
65 restaurant reviews
Reviews in 62 cities Reviews in 62 cities
41 helpful votes 41 helpful votes
“After Golf Dinner”
4 of 5 stars Reviewed June 9, 2013

The view and atmosphere alone is worth the price of admission at this restaurant. We have golfed here a few times, but never taken the time to eat. The food was excellent, nicely prepared, and presented. For the price of a diner, your getting first class fare. We had a variety of sandwiches, soups, salads and all met the same quality and value. The service was a little slow, but i am sure this is hit and miss due to the uncertainty of the golf course. Sit on the patio is you can but watch the pesky mosquitoes. Clean and nice, view and good food. Well done!

  • Visited June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer D, Public Relations Manager at The Rivers Edge Restaurant, responded to this review, June 12, 2013
Thank you for the high five! We look forward to having you return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“The Patio”
5 of 5 stars Reviewed May 26, 2013

The patio view of the golf course, river, mountains... is to die for. The food was pretty good too. The webcam of the eagle's nest/ new babies was impressive. The service was good.

Visited May 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer D, Public Relations Manager at The Rivers Edge Restaurant, responded to this review, May 28, 2013
We think it's quite magical too. Thank you for helping to expose our hidden jewel!
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