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“Beautiful with dinner failure.” 4 of 5 stars
Review of Quaaout Lodge & Spa at Talking Rock Golf Resort

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Quaaout Lodge & Spa at Talking Rock Golf Resort
3.5 of 5 Resort   |   1663 Little Shuswap Lake Rd | PO Box 1215, Chase, British Columbia V0E 1M2, Canada   |  
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Ranked #1 of 2 hotels in Chase
1 review
1 helpful vote 1 helpful vote
“Beautiful with dinner failure.”
4 of 5 stars Reviewed August 3, 2013 via mobile

Enjoyed the stunning location and golf course. The rooms were spacious, clean and comfortable, an overall wonderful weekend away.

We ran into a problem with dinner on our last night. The meals came out over cooked, four out of eight were sent back, with one other that should have also gone back. When the new meals returned the meat was still over cooked and inedible. Waitress insisted there was nothing she could do about it and argued with patrons instead of seeking out a manager, or attempting to remove items from the bill. The meals initially took 1.5 hours to come out to us, drinks took 30. Meals were not worth the price ans unfortunately there are no other convenient locations to eat near the resort. We were highly disappointed to end our weekend on such a poor note (meal wise).

Check out the resort but pack your own dinner!

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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179 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • English first
  • French first
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English first
Perth, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 1, 2013

We recently had our wedding at Quaaout and the experience was nothing short of tremendous. The banquet, catering and front desk staff were all helpful, friendly and attentive. The location of this stunning hotel/resort is worth the trip. Plus, it's run locally - putting money back into the First Nations community. Compliments to the chef and kitchen who make a mean bannock, superb salmon and the best roast bison I've tried. The Sunday brunch is great too. Rooms are high quality and all have views to the lake with a balcony/patio. Other than a few glitches with the bill (which were quickly resolved), and some of our guests with unexpected charges (review your bill before leaving), this is a definite recommend for a weekend away, or a company retreat. Did I mention there's a golf course?

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Whistler, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 1, 2013

We stayed at the hotel for a family wedding for 4 nights with our dog, in a ground level pet-friendly room that overlooked the lake. We had a king-sized bed, in suite bath and gas f/p in the room. The large bathroom included a walk-in shower. Our view was directly out to the lake. Altogether, the room was absolutely gorgeous and we would highly recommend it again. I was surprised, though, to find the bar fridge empty and no snacks in the room. Minor thing, but worth mentioning.

The hotel staff were incredbly nice and accommodating. If we asked, we received. The grounds are beautiful, the lake and lakeshore amazing, and there are non-motorized boats near the private dock for guest use. We never used the indoor pool or gym, but they looked great.

So far, I can't say enough nice things about our stay. It was really nice. But then, you have to eat eventually! We arrived around dinner time and went to the restaurant for dinner around 7:00. There were only 3-4 tables seated in the restaurant, but the hostess told us we would have to wait an hour to be served because they were very busy, and we should go somewhee else for dinner! Really?! We were at a resort, did NOT want to get back in our car and drive somewhere for dinner, and the next closest restaurant would have been at least a 15min drive away. And they only had 3-4 tables of people eating! So, we stayed.... and waited. We ordered the surf and turf and bison steak. They were pricey (the highest on the menu), and we expected the price would reflect the quality and our wait would be worth it. Quite the opposite. The food was very overcooked (I had ordered my bison steak rare). We were very disappointed, but did not complain at the time. (Of note, we ordered bottles of chardonnay, which were only $24/bottle and would've been 2x that in Vancouver or Whistler, so we were impressed by the price).

Breakfast the next morning was equally disappointing. We ordered the eggs benny and the sauce was so terrible, we couldn't finish our eggs (never happened to me before!). The smorgasbord was a safe bet, but not anything to write home about (the OJ is very watered down). But, while we were there, we told our breakfast company about the experience at dinner the night before. The waitress overheard, and she offerred to comp our next dinner. That was very nice, and unexpected as we hadn't voiced it to her. She said they have been having problems with the restaurant and are trying to fix them and hoped our next meal would be better.

We did eat lunch and breakfast there again and stuck to meals we thought they could manage (the chicken wings were delish!). When we next had dinner there, the restaurant was again nearly empty. Still, we had terrible service and were told they were slammed. We waited forever for our food, half an hour to get a drink, and then it would be the wrong kind, and we'd have to wait again for a new one. We were sitting outside (wasp problem!) and our dishes were never cleared. We had to move them to an empty table ourselves to avoid the wasps (which we accepted as part of eating outdoors), and they sat there until we left. I ordered the lamb chops and have to say that I can easily make better. Friends were eating dinner after us at another table, and they waited unusually long times to get their food, and several of them returned them 2 or more times due to being overcooked, undercooked, etc. They were also incredibly disappointed (and mad!) at the bad service.

Throughout our stay, we started hearing that the problems in the restaurant are anything but new, and that these same issues have been going on for a long time.

Although the staff were very nice, I would highly recommend you do NOT eat at the restaurant, or be very careful what you order, and be prepared to wait an unacceptably long time. Without the restaurant, I would rate the resort a 4.5 out of 5. Sadly, with the restaurant (it's a package deal when there are no in suite kitchens!), I only rate it a 2.5 out of 5.

Quaaoot, work hard on fixing your many restaurant problems, and we would be thrilled to stay there again. Until then, I don't think so.

Room Tip: We loved the rooms on the end that faced the lake. The decks are huge and rooms have in suite f/p an...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 30, 2013

I stayed here last March and had to come back. Stayed here for 4 days this time. Wow, what a beautiful place in the summer. The landscaping around the hotel is absolutely beautiful. I honestly cannot say enough good things about this place. The rooms are clean and tidy. It's so nice they offer pet friendly rooms that are groin level with a walk out. Makes taking the dog out so convenient. The staff is very friendly and helpful. The whole atmosphere of this place is relaxing. I went to the Le7ke Spa and my treatments were amazing. I received the Vichy shower treatment, facial and manicure. What a great treatment. The staff at the spa were also wonderful. The views from each and every room are breathtaking, as they are all situated in a way that you can see the lake/golf course/grounds around the hotel. Another really neat thing about this hotel is the native history around the lodge. The grounds around the hotel include a tipi, sweat lodge, underground home, informative signs and once you are inside there are paintings, woodwork, a beautiful fire place feature in the lobby and a really great gift shop. The pro shop in the lobby also has great golf attire and anything you would need to golf. Once you are at the resort there is no real reason to leave but if you needed to Salmon Arm is only 40mins away. There is a restaurant which is great, a spa, a golf course and a beautiful lake to keep you occupied while here. Definitely would recommend it to anyone looking to relax and really enjoy themselves. I will be back!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, Canada
1 review
4 of 5 stars Reviewed July 25, 2013

The Lodge is located in a beautiful spot on Little Shuswap Lake. The First Nation has done a terrific job integrating their traditions and art motifs into the architecture and interior design of the hotel. For example, some of the pictograms found in their traditional territory appear on the dining room's tableclothes and on the large fireplace chimney in the lobby. It is great to see traditions given new life.

For those interested in Aboriginal culture, the grounds have plaques explaining aspects of the Shuswap world, such as the role of animals and plants. There is a pit house like those used for wintering, and so on.

The rooms are spotless and comfortable. The dining room has a great view of the lake. The breakfast buffet provides good value. I just wish some of the food had been hotter. I did not try the spa nor golf but I heard the course is a beautiful and offers some nice views.

I would stay there again.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Calgary, Canada
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 18, 2013

Just returned from a wedding hosted at the Quaaout Lodge. We had a dog so we were put on the ground floor which worked out nicely when they had to go to the bathroom. Even without a dog I would have preferred the ground floor since it made for a very short walk to the beach. The resort and rooms were very nice. The beach was sandy and good for swimming (if you could take the cold water). There was a long dock for boats and jumping off of. The pool and hot tub were quite standard and I was disappointed they didn't design it so the hot tub had a view of the water (or was even outside). We ate at the buffet breakfast which was a good value. They had an omelet bar and waffle bar set up but it wasn't operating for some reason (not sure if that was supposed to be part of the $12 buffet). We also had dinner at the restaurant and was upset that many items were not available (the hotel was full, you think they would have prepared better).

The hotel was a bit more pricey than my usual pick. I don't think I would stay again unless it was for a specific reason - with a dog it came close to $250/night with fee's and taxes.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericton, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2013

We had an absolutely lovely, relaxing, enjoyable time at this lodge. We booked the lodge after our houseboating trip and it was great. Rooms were very comfortable, ours overlooked the golf course and all rooms come with a patio/balcony. Air conditioning was perfect, beds were very comfortable and the peaceful surroundings all led to a great nights sleep. The wood carvings around the resort are spectacular.
The restaurant in the resort served the most perfect bannock I have ever eaten. It was sinful, how good it was!!!! The food was absolutely fantastic - both appys and entrees.
The gift shop has some amazing things including Pendleton blankets and towels at great prices and really nice pieces of jewellery.
Check in and check out was quick and smooth. All staff was very friendly and quick to answer the few questions that we did have.
If the opportunity ever comes again I would definitely stay here again. Highly recommend to anyone looking for a place to stay in the Salmon Arm area.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Quaaout Lodge & Spa at Talking Rock Golf Resort

Address: 1663 Little Shuswap Lake Rd | PO Box 1215, Chase, British Columbia V0E 1M2, Canada
Phone Number:
Location: Canada > British Columbia > Chase
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Chase
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quaaout Lodge & Spa at Talking Rock Golf Resort 3.5*
Official Description (provided by the hotel):
The Quaaout Lodge & Talking Rock Golf Course, the pride of the Little Shuswap Indian Band, is situated on the north shore of Little Shuswap Lake.Located midway between Vancouver & Calgary we are located just minutes off the Trans Canada Highway, a 45 minute drive east from the Kamloops, or a scenic 2 hour drive north from Kelowna International Airport. The Lodge underwent a major 4 month renovation in 2010, which included re-designing all hotel guest rooms, our restaurant, Jack Sam’s and hotel exterior. Balconies were added to all rooms and suites for our guests to enjoy the view of the lake and surrounding woods. The Lodge is open for reservations daily, taking bookings for individual travelers, banquets, groups, meetings and golf. Guest amenities at the Resort include: * 1800 feet of sandy beach * Indoor swimming pool, hot tub, exercise room * 18 hole championship Talking Rock Golf Course * Conference Centre for meetings, seminars & banquets, authentic Native gourmet meals and Native interpretive areas including a "kekuli" and traditional "sweat lodge" * Jack Sam’s Restaurant * Le7Ke Day Spa * •Activities in the Resort area include swimming, boating, biking, golf, fishing, hiking, and just relaxing on the beach…Whitewater rafting, Zip-lines, Segway Tours, Wine Tasting, and other adventures are also nearby. In winter the Shuswap welcomes snowmobilers, nordic skiers, and ice fishing enthusiasts. ... more   less 
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Also Known As:
Quaaout Lodge & Spa Talking Rock Golf Hotel Chase
Quaaout Lodge And Spa Talking Rock Golf
Quaaout Hotel Chase

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