Here's a disaster story for you. I was going to a family funeral and was taking my disabled senior father. So we booked two rooms; one wheelchair accessible for my father and one next to it for myself. We get booked in and I notice a sign warning of a $200 fee if we smoke in the room. Sounds good; should smell good. But distinct cigar smell in my room when I get there. Oh well, I'll ignore that; I'm there to help my father.
Dad's room is cold (it's winter) so we check the heater. It clicks, puts out a puff of natural gas and nothing. Does it over and over; starts smelling of natural gas. Tell the front desk about it and go for supper. Come back a couple of hours later and they had completely ignored our problem. So we complain again. They can't help us now -- it's too late. Sorry. It was a $10 thermocoupler; I knew that much.
So they get us another room that is wheelchair accessible (they have 3 and one was already booked). That one, the card lock for the door is completely dead -- nothing. They are convinced it's my problem and send me back over and over with different cards.
Can't go anywhere else; no other rooms in Taber with 36" doorways to get the wheelchair through.
Finally they get maintenance with master keys and get the door open. But there is no way anyone could get in again in the event of an emergency without that one set of master keys. By now it's closing in on midnight with a funeral the next day. What are we going to do? So he sleeps there, locked in his room. I have to get maintenance again the next morning to let me in so I can help him get ready. Oh, and did I mention the mattress in that room was shot as well? It was terrible; hard to climb out of the hole in the middle.
So we complain; what are you going to do about this? We get a free breakfast -- isn't that nice? Many hotels give you that anyway. Oh, and that free breakfast doesn't include the orange juice. Tell them what we think, so we get $13.00 off the price of the one room.
Anyone concerned about their reputation should have bent over backwards to apologize. We didn't even so much as get that from them.
So you decide -- want to stay there?
- Official Description (provided by the hotel):
- The Heritage Inn in Taber resides in beautiful, sunny, southern Alberta. It offers the business and leisure traveler a wide variety of amenities and professional services. With your convenience and comfort in mind, we invite you to enjoy some of the 2,300 hours of annual sunshine in Alberta's "Market Garden". ... more less
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- Also Known As:
- Heritage Inn Hotel & Convention Center (Taber) Alberta