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“Clean and convenient” 4 of 5 stars
Review of Holiday Inn Express & Suites - Sherwood Park

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Holiday Inn Express & Suites - Sherwood Park
2.5 of 5 Hotel   |   11 Portage Lane, Sherwood Park, Alberta T8H 2R7, Canada   |  
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Ranked #2 of 7 Hotels in Sherwood Park
Saskatchewan, Canada
Top Contributor
57 reviews 57 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
53 helpful votes 53 helpful votes
“Clean and convenient”
4 of 5 stars Reviewed July 4, 2013 via mobile

Close to my office, clean and updated. No restaurant on site but serves a decent breakfast in the morning and restaurants not far away. Rooms and bathrooms a decent size. Price is average for the area. Stayed here 7 years ago when it was newer and I can say its been well maintained.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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77 reviews from our community

Traveler rating
    24
    37
    9
    6
    1
See reviews for
11
11
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35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Canada
Top Contributor
63 reviews 63 reviews
46 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 30, 2013 via mobile

Spent two nights. Check in avg to poor. Unlike every other hie I have stayed un, No check in gift for gold member..... And I not referring to the Austin powers movie !! Room on the smaller side. Two q beds small flat screen tv. Fridge and microwave good. Breakfast was below what I consider good for hie. Was constantly waiting for buffet to be replenished. Was 15 mins before the cut off. Guess I gotta get their earlier. Location wise.... Just off the trans Canada highway. Fine for a quick stay not expecting any amenities close by !

  • Stayed June 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review, July 23, 2013
Dear DJRCanada,

Thank you for providing us with a very considerate review and thank you for staying with us. I am pleased you liked the location of our hotel. However, I would like to apologize for the overall dissatisfaction you had experienced during your stay. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. Thank you again for your comments, and continued loyalty as an IHG Rewards Club Gold member.


Sincerely,

Janice A
Case Manager
IHGCare
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Calgary, Canada
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 12, 2013

Stayed at this location for a weekend as a result of a lacrosse tournament. Location was easy to find, clean rooms, normal Holiday Inn Express amenities and room finishes, BUT, there was no pool (just a hot tub) and the service at the front desk in the late afternoon was not that great (didn't get name but was a larger Aftrican girl). She didn't appear to be too customer service oriented or talkative like others working at this location or other hotels. It seemed like a chore to add my Priority Club number to my hotel booking, etc. The breakfast was the normal HIE menu. Nice lounge/breakfast area for the team to meet when needed.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina Beach, Canada
Top Contributor
170 reviews 170 reviews
30 hotel reviews
Reviews in 62 cities Reviews in 62 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed May 27, 2013

The staff is very service oriented and quite helpful. The room is clean, quiet, new and provides an excellent atmosphere for relaxation and sleep. Conveniently located off of Highway 16, it is near numerous restaurants. The breakfast buffet offers a slight upgrade with scrambled eggs and bacon but otherwise is the typical continental breakfast. Wi-fi is included and very reliable.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonKobelak, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review, May 28, 2013
Thank you so much for taking the time to write a review of our hotel. We know that everyone has busy lives so it means a lot to us. I am glad you had an enjoyable stay. Comfort is our goal! I do hope that you will visit us again in the future should you be in the Sherwood Park area.
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Edmonton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 24, 2013

I stayed at the hotel for 13 days half for business and the other half personal. I have stayed in many hotels but this one has exceptionally bad service. The lady at the front desk named Lisa was rude and unhelpful. The breakfast is even more disgusting than the service. Will never stay there again! If you want good/decent service try adjacent hotels down the road.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonKobelak, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review, May 27, 2013
I am so sorry to hear that your stay with us was less than satisfactory. It is always hard to hear that we have let our guests down. We do strive to make each guest's stay a pleasurable and memorable experience. Our historical track record has proven that we do take our product and service seriously. However, there will be times when we miss the mark. Please do not hesitate to contact me directly should you wish to discuss things further.
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Moose Jaw, Canada
Top Contributor
114 reviews 114 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed May 16, 2013

For an Express, sure wasn't one of the best I've stayed at. No recognition of Priority Members, elevators sure needed cleaned, can't really blame staff for that though as so many rig pigs staying there and never clean their boots. Friendly staff and good breakfast.

Room Tip: Try to stay off floors where rig workers are!!!
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonKobelak, General Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review, May 27, 2013
Thank you so much for taking the time to write about your recent stay with us. You are right - Sherwood Park is definitely not a tourist destination per se, but it is a very busy community in the middle of many businesses related to the oil and gas industry and athletic centres such as Millenium Place, Kinsmen Pool, Shell Arena and Sherwood Park Ball Diamond. So if you need to be in this area for business, sports or visiting family and friends, our hotel is definitely the place to stay!! I do hope we will see you again some time in the future.
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Saskatoon, Canada
Top Contributor
342 reviews 342 reviews
84 hotel reviews
Reviews in 106 cities Reviews in 106 cities
250 helpful votes 250 helpful votes
3 of 5 stars Reviewed April 26, 2013

The hotel is located in one of the most dull areas in Western Canada (except for the Millenium Sports Centre) - surrounded by low rise office buildings and strip malls. There is a great deal of construction in the neighbourhood - this area will be even more unappealing in a few years. The hotel fits perfectly - not bad, not exciting. Standard rooms. Standard facilities (at the low end). Nice staff. But this is the kind of place you stay only when you have to because of activities in the area.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Sherwood Park, responded to this review, May 14, 2013
Dear WhitehorseVancouver,

Thank you for taking the time to share your feedback about your recent stay with us. I am pleased you found our staff nice. My apologies for the disappointment you had with the location of our hotel and facilities. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests.

Again, thank you for your review and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites - Sherwood Park

Address: 11 Portage Lane, Sherwood Park, Alberta T8H 2R7, Canada
Phone Number:
Location: Canada > Alberta > Sherwood Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Sherwood Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites - Sherwood Park 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to The Holiday Inn Express & Suites in Sherwood Park - A convenient stay in the Edmonton suburbs. You'll find numerous businesses and attractions as well as the Trans Canada Yellowhead Highway surrounding our hotel. Sherwood Park is home to a variety of attractions, from Millennium Place Recreation Centre to Festival Place arts venue. Rexall Place in nearby Edmonton is home to the Edmonton Oilers and is an integral sports venue for Sherwood Park and Alberta; our hotel guests can also see the Edmonton Rush lacrosse team or the Canadian Finals Rodeo there. Be sure to pick up a souvenir from the Sherwood Park Mall. Our hotel business travelers will find some of the largest oil refineries and petrochemical complexes in North America nearby, such as Petro Canada, Enbridge, Alberta Envirofuels and Imperial Oil. We have a 450-sq.ft. meeting room with A/V equipment as well as a 24-hour business centre to meet your business needs while lodging in the hotel. Our Sherwood Park hotel guests enjoy a complimentary hot breakfast each morning and well-appointed rooms with 27-inch cable TVs, triple-sheeted beds with pillowtop mattresses, mini-fridges and work areas with free high-speed Internet access (both wireless and hard-wired). For a comfortable stay in a fully non-smoking hotel, come visit the Holiday Inn Express & Suites Sherwood Park. ... more   less 
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Also Known As:
Holiday Inn Express And Suites - Sherwood Park
Holiday Inn Express & Suites - Sherwood Park Hotel Sherwood Park
Holiday Inn Sherwood Park
Sherwood Park Holiday Inn
Holiday Inn Express & Suites - Sherwood Park Alberta

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