The staff at this hotel went above and beyond what I expected. Always very polite, helpful, excellent service! We had our last retreat in Banff at a very expensive hotel and there is no comparing! We didn't have to travel so far, the room was spotless (believe me I checked!), we all wanted to take the beds and pillows home (slept like babies). The breakfast room was well stocked. But honestly the staff was the icing on the cake. I will return and will recommend this oasis to friends and family. I wish there were more hotels like this one out there!