This hotel is conveniently located if you're wanting to travel to Waterton National Park. From this point, it is about 50km to the entrance of the park.
The Heritage Inn looked like an upscale hotel from the outside of the property. When we entered into the lobby, it looked really good too. We were met by the check in person. The person when we were checking in seemed to be quite organized, and made sure that things were more or less organized for us. She also was able to inform us about the restaurants in the area as well. We were however, told about a 250$ fee/per night for pre-authorization for damages if any were to be caused. Also, you need to pay up front if you have pets that will stay in the room as well.
The standard wing, which is close to the lobby area, smelled like cigarettes, or some sort of heavy scent like that. If you are looking for rooms, request one in the new wing. The smells are a lot better, but it does cost more. We have an experience in one of the hotels we stayed at last year with the same sort of thing with the cigarette smells. The elite rooms are quite nice, and updated looking.
The Free Summer Ride Package we got was good. It gave us a chance to visit the national park, as well as have ice cream at the Big Scoop Ice Cream Shop. It also entitles you to a free hot breakfast. Juice is not included. The restaurant the Four Seasons Eatery as well as their lounge was quite good, as well, the staff were quite pleasant.
The only real problem that we had, is that we were quoted 140$ for the package for the first night, and 116$ the second night. We read the trip advisor comments from other vacationer's which suggested that we should go for the elite suite. We called and the girl quoted a 20$ higher fee for the upgrade in room. When we went to pay for the bill we were told that it would be 160$ for the first night with the package, and then 175$ for the second night. We decided to speak up, so the lady checking us out decided to grant us a second ride package to lower the fee to 160$. While, we found this a good gesture, I encourage people wanting to stay here to check to make sure that they realize the price that they are paying before they pay for it, so they are not surprised by the fee.
Other than the cost price, our stay here is good, and we will likely stay again.
Ask for rooms in the elite suite.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I would like to thank you for your business and for taking the time to share your comments with us. I am sorry if there was any misunderstanding regarding your upgrades and how this calculated into our Summer Free Ride promotion. I have spoken with my staff to ensure they understand how to properly calculate and convey these charges to the customers. I am glad that we were able to make the satisfactory adjustments.
I also wanted to explain the $250 fee you mentioned. This is actually a pre-authorization on your credit card and not an actual charge. This is to cover any additional room charges such as long distance and any restaurant meals charged to the room etc. Upon check out, this pre-authorization is put against any of these charges and if there are none, then it is simply released. This is standard practice in the hotel industry and done by most hotels. Once again, I have stressed with my front desk staff the importance of explaining this to you, our customer, clearly.
I am glad that you enjoyed your trip to Waterton National Park and your stay in our elite room. It would be our pleasure to accommodate you again should you find yourself in the area. I sincerely apologize for any confusion that you may have experienced and would like to offer you a free upgrade. Please contact me directly so that I may complete this reservation for you.
Heritage Inn Hotel and Convention Centre – Pincher Creek
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.