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“Fabulous Stay” 5 of 5 stars
Review of BEST WESTERN PLUS Mirage Hotel & Resort

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BEST WESTERN PLUS Mirage Hotel & Resort
3.0 of 5 Hotel   |   9616 Highway 58 | High Level, High Level, Alberta T0H 1Z0, Canada   |  
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Ranked #1 of 7 Hotels in High Level
Grande Prairie, Canada
1 review
“Fabulous Stay”
5 of 5 stars Reviewed April 7, 2014

The hotel caters to all who come - business or pleasure. The staff and food are second to none. The reception staff caters to every need. The waterpark is amazing. You wouldn't think you're in a small town that is isolated when you stay at the Best Western in High Level.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
    51
    22
    11
    2
    1
See reviews for
21
5
1
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Calgary, Canada
2 reviews
5 of 5 stars Reviewed March 27, 2014

We had a fabulous stay here. The kids loved the water park, and we thoroughly enjoyed the food in the restaurant.

The rooms were immaculate with in room movies and Starbucks coffee!

My husband and I had a chance to sneak over to the lounge were we enjoyed some fine cocktails prepared by an extermley personable bartender. He introduces himself as "Hi, I'm Nem, I'll be your friendly bartender tonight", we loved it!

A must stay if you happened to be all the way up in High Level, Alberta.

Cathy

Room Tip: We stayed in a 2 bedroom suite at the far end by the water park, it was very convenient to go to and...
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grande Prairie, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2014

I have stayed in a lot of hotels across the country for both business and pleasure and this is the best for both business and family trips. Over the past 3 years I have been here over 2 dozen times and each and every stay I am extremely impressed with the service and staff. They go above and beyond to ensure that you enjoy your stay, are taken care of. My family also loves this hotel and cant wait to return. They have a wonderful family suites and the best pool/slide/splashpad facilities we have ever enjoyed. To top it all off, they have a great restaurant that serves the best free buffet breakfast anywhere.

Room Tip: Rooms on the west side are quiter. North side is closer to the pool, while South is closer to the r...
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapasiwin, Canada
2 reviews
5 of 5 stars Reviewed February 28, 2014

The Best Western in High Level is a convenient and pleasant place to stay whether it be forbusiness or pleasure if you are in the area. The staff are polite and always there to assist you in anyway. The food is good in the restraunt as is the service. There is some fitness equipment that was in good running order.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlevelbw, Front Office Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review, March 10, 2014
Dear Wendy,

Thank you again for another positive review and we look forward to your next stay with us.

Sincerely,

Mark Lopez
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 23, 2014

Stayed one night on business and had to book on short notice. I had a standard double queen room. It was clean and equipped with a microwave, coffee maker and mini fridge. The bed was a bit soft for my liking but suited me just as well after a long day at work. The front counter staff and management were pleasant and efficient.

The complimentary breakfast in the hotel restaurant is better than most hotels. It is a well prepared buffet style breakfast with all of the fixings that included Starbucks coffee (In High Level, AB, that's impressive).

I didn't make use of the fitness facility at this location.

The hotel is quite large and has a significant number of rooms. This adds to the emphasis on the high level of service and cleanliness.

If I have to be in High Level ever again, I'll stay here.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlevelbw, Front Office Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review, March 10, 2014
Dear Reviewer,

Thank you for taking the time to write a positive review. We are glad to know that all our efforts towards maintaining a clean hotel with a pleasant atmosphere is appreciated.

We do hope to see again at our property.

Sincerely,

Mark Lopez
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Level, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2014

We've stayed in a few hotels in High Level and finally thought we would try the Best Western. It is by far our new "go to" place to stay when coming to town. We stayed in one of the Jacuzzi rooms, it was very spacious for two people and exceptionally clean. The pool area was very nice, a good slide and a very well set up hot tub. We ate at the Mirage lounge and loved the atmosphere. Service was awesome and the food was very good. My husband ordered the bison burger and was very happy with it. I ordered the Lobster Ravioli which was very good but being from the East coast it was more lobster flavoured then real lobster. Our cocktails were also very well made, excellent flavour. Complimentary breakfast buffet in the morning was a good size and covered everything you would want for a breakfast. We will be staying here again.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlevelbw, Front Office Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review, March 10, 2014
Dear Krista,

Thank you for that amazing review and we are very pleased to hear about your very wonderful experience staying with us.

We hope to see you again soon.

Regards,

Mark Lopez
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
5 of 5 stars Reviewed February 18, 2014

First time visiting High Level -day trip. The restaurant was recommended to me by a local Cab Driver. I had the pleasure of having lunch in the Lounge section of the restaurant. Beautiful Hotel and very inviting the minute you walk in the front lobby. Great atmosphere as the lounge is like a solarium. The food was great and the service provided by Nem and Clover was exceptional- they were very friendly and attentive.

Thank you for making it such a positve experience, I look forward to my return.

Marlene Day

Room Tip: Did not stay @ hotel
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlevelbw, Front Office Manager at BEST WESTERN PLUS Mirage Hotel & Resort, responded to this review, March 10, 2014
Dear Marlene,

We will definitely pass on your compliments to Nem and Clover and the whole team. Maybe next time you can also try out our hotel as well.

Thank you and we look forward to your next visit.

Sincerely,

Mark Lopez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Mirage Hotel & Resort

Address: 9616 Highway 58 | High Level, High Level, Alberta T0H 1Z0, Canada
Phone Number:
Location: Canada > Alberta > High Level
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in High Level
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Mirage Hotel & Resort 3*
Number of rooms: 92
Official Description (provided by the hotel):
All of our hotel guest have free access to our fun filled 8500 square foot water park! Kids can enjoy our water play ground and water slide, while adults can relax in our huge hot tub. Plenty of comfortable seating nestle between palm trees ensure a serene experience winter or summer.Guests also have interior access to all of the properties amenities, including our restaurant and lounge, which are located under a glass solarium ceiling and surrounded by lush greenery and water fountains for a tranquil dining experience. We offer a variety of meeting rooms and banquet facilities for up to 500 persons. There is a business center on site as well as high-speed wireless Internet access throughout the property free of charge. All of our guests enjoy a complimentary hot breakfast buffet from 6:00 a.m. to 10:00 a.m. daily, including fresh baked pastries, gourmet coffee, and juices. ... more   less 
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Also Known As:
Best Western Plus Mirage Hotel And Resort
Best Western Plus Mirage Hotel High Level
BEST WESTERN PLUS Mirage Hotel & Resort High Level, Alberta

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