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“Nice hotel/no dining options.” 3 of 5 stars
Review of Holiday Inn Minot - Riverside

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Holiday Inn Minot - Riverside
3.0 of 5 Hotel   |   2200 Burdick Expressway East, PO Box 2228, Minot, ND 58701   |  
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Ranked #19 of 32 Hotels in Minot
swan lake mb canada
Level Contributor
142 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Nice hotel/no dining options.”
3 of 5 stars Reviewed June 4, 2014

Hotel is in a good location away from the mall which we actually enjoyed. The hotel was being renovated but was still in good shape, rooms clean and spacious and staff helpful. The voucher for 2 free drinks was nice.

The Ground Round is unfortunately a disgrace. Not sure if this is independent from the hotel or not, but is was just disgusting. Really nothing else one can say. We paid the extra $10 for the breakfast rate, got a voucher that covered the breakfast up to $20. Breakfast was very poor indeed and restaurant is showing signs of wear. I think we still ended up having to pay tax in addition to the $20. Would advise just get the room and eat breakfast elsewhere.

Would stay at this hotel again, but not until they have some food options.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Minot - Riverside, responded to this review, June 22, 2014
Dear gdesmond61,

Thank you for taking the time to provide feedback on your stay. We are very glad you liked our clean and spacious rooms, and we thank you for acknowledging the efforts of our staff. On the other hand, it is unfortunate that your experience during breakfast prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 21, 2014

This hotel is clean, the staff does a heck of a job. It is a little distant from restaurants, etc., but there is a Ground Round on premises that was really good. Would definitely stay here again and deserves a better rank. I enjoyed my stay and only wish it was a little closer to all the new things being built in the area.

Stayed April 2014, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemmaj701, Manager at Holiday Inn Minot - Riverside, responded to this review, April 23, 2014
Thank you so much for your wonderful review of our hotel.

I am delighted that you enjoyed all that our property has to offer and we look forward to being your hotel choice next time you are visiting Minot.

Kind Regards,

Gemma Jones
Assistant General Manager
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Sherwood, North Dakota
1 review
5 of 5 stars Reviewed March 18, 2014

Our daughter recently held a wedding reception at the Holiday Inn. We were extremely pleased with the whole process. Kianna Parisien (Catering Manager) was more than accommodating. She went out of her way to see that our daughter's reception was exactly as we wanted it, offering advice when asked and pleasantly working with us and the hotel management to meet our every request. We highly recommend Kianna.
In addition to Kianna, we found all the employees at Holiday to be wonderful. From the reception clerk to the kitchen staff to the management, we were very pleased. Everyone seemed to go out of their way for us and the food was fantastic!! The friendliness and helpfulness of the staff made the wedding reception that much more enjoyable! Thank-you, Holiday!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemmaj701, Manager at Holiday Inn Minot - Riverside, responded to this review, March 19, 2014
Karen B,

Thank you for sharing your great experience with us!

Your review clearly expresses great satisfaction and that is exactly how we want our guests to feel when leaving the Holiday Inn, Minot.

Our team is thrilled to hear your fantasic review and we wish your daughter and her new husband much love and happiness.

We greatly appreciate you and hope to see you again soon.

Warm Regards,

Gemma Jones
Assistant General Manager
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Colorado
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 10, 2014

I have stayed at several hotels in Minot and I think this is the best for the value. They are remodeling a few floors which is unfortunate but it is also understandable as it is an older hotel. They have a VERY reasonable happy hour from 5-7 at the lobby bar and the bartenders have been very friendly. There are two restaurants on site with Ground Round being the best in my opinion but they only seem to be open at dinner time. There is an indoor water park which would be great if travelling with kids. There are more amenities here than an express and they are about the same price. Will definitely be back!

Room Tip: Ask to be put on a floor away from the construction. Can be loud if you are there during the day.
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bismarck, North Dakota, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed February 16, 2014

From the start there was clues that it may be a bad stay at checkin there was a 30 min wait one employee working on a sat evening 5:30 pm hotel was dated but room was nice if you didn't look out window that was have bricked in and a screen that was poorly fitted and a window that would not latch closed had purchased the breakfast package in the morning we waited at the restaurant for 30 to 40 min in the hall with 10 to 15 other people that would wait then leave because it was clear to see that we were all being ignored there were more then enough empty tables (clean ones even) to seat everyone -- they had one person working there seating, taking orders , delivering food was all up to her which was fine if she would talk to anyone and let them know what was up would not recommend this hotel anytime soon

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Minot - Riverside, responded to this review, March 4, 2014
Dear Andrew S,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor customer service from our front desk and breakfast crew which was unacceptable. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 13, 2014

Rooms were very clean and plenty big. The pool area was very nice our kids had a blast.
There is a Ground Round attached with good food and the service was great.
We stayed 2 nights and plan on staying here again.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parshall, North Dakota
Level Contributor
120 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed February 9, 2014

Granted, the hotel was very busy hosting a dart tournament, but I made our reservations weeks ago. I requested one king bed plus an adjoining room for my sister. When we got to our room, we had 2 double beds. My sister was given a room far from ours. I was told the name that was on the adjoining room and it was a person I had never heard of. The hotel is being updated, and our room sounded like there was a basketball court above it. Constant banging...... I turned the thermostat down to 66, but the room was still too hot. Better than too cold, I guess. Love the lounge in the hotel. Full bar service plus blackjack. The hotel restaurant has an excellent breakfast!

Room Tip: Ask for a room far from the construction areas. When checking in, be sure you are getting the type...
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Minot - Riverside, responded to this review, February 25, 2014
Dear Angie W,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the hotel was unable to fulfill all of your requests preventing you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Additional Information about Holiday Inn Minot - Riverside

Address: 2200 Burdick Expressway East, PO Box 2228, Minot, ND 58701
Phone Number:
Location: United States > North Dakota > Minot
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Minot
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Minot - Riverside 3*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome to the Holiday Inn Riverside! Minot's best choice for your full service or convention needs. We are a beautiful 7 story atrium hotel located on Highway 2 East, right across from the North Dakota State Fair Grounds. We are within minutes of the downtown shopping area, Medical Park and Roosevelt Park & Zoo. Our rooms, pool, lobby & convention center have all been recently remodeled & we offer free high-speed wireless Internet throughout the facility. Brand new in March 2005 is the Atlantis Interactive Waterpark with a lap/bubble jet pool, hot tub, sauna and game room. Room rental includes 4 wristbands. Pool area is for hotel guests only. Birthday packages available Sunday - Thursday. Please call hotel for more details. Must be booked through hotel directly. The Pavilion restaurant is open daily from 6:30 AM to 2:00 PM. The Ground Round Bar & Grill is open 11:00 AM - 11:00 PM. Relax in our Oasis Lounge & Casino open 5:00 PM - 11:00 PM. Meeting facilities available up to 2000 people. ... more   less 
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Also Known As:
Holiday Inn Minot - Riverside Hotel Minot
Minot Holiday Inn

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