I checked in to this hotel because it was supposedly the best in town. At over $150 per night, I expected some quality and service. About half of the rooms are "pool" facing, meaning that they face the swimming pool. During my multi-day stay, I noticed that EVERY DAY, seemingly ALL DAY, they rented out the pool for various parties for children. OK, I don't normally mind children. But it's now 10pm and I can still hear them screaming. It has been like this virtually all day. Due to the oil boom, many hotels are partially or fully booked, so that if you as a general traveler check in, you will likely be stuck with a pool-facing room.
I've been having severe allergies and used my kleenex box in the room. The laundry people don't replace it, leaving the low-budget black plastic box - supposedly containing a tissue box - empty on top of my sink ...
Someone wrote that they "didn't have to leave the hotel" for a "meal"… This is truly unfortunate, except for what must be the simplest of tastes.
The worst element of the "Grand Hotel" experience is the restaurant, Primo. Please don't patronize this restaurant, unless you want inflated prices, terribly rude service, and disgusting food. Unfortunately, I have been to this restaurant numerous times, since others in Minot seem to believe that, because it has tablecloths and an Italian theme, it must be good. With the oil boom, people are absolutely knocking down the doors of average places in town like Applebee's and the Olive Garden, which are indeed fabulous by comparison, and whose parking lots are overflowing with patrons. The International Inn is a convention spot, and could benefit by actually hosting a real restaurant. Far from the "night spot" it appears, even from the beginning, it is abrasive. One waits at the desk for a prolonged period for a table, even though there are many empty spots. No adult employees seem to be present. Eventually, a teenager will seat you and shove a glass of water in your face. I should have known that it would be a gruesome experience by the lack of clientele on a busy Saturday night in town. Sadly, I've had numerous entrees here including several pastas, fish, and steak. They are nearly unpalatable. Tonight was the piece de resistance! I had the Bruschetta appetizer, replete with dried, rock-hard sun-dried tomatoes on cheap untoasted bread with some melted cheese on top.
When I retired to the restroom for less than 5 minutes, my glasses (left on the table) were gone! Even though the waitress, Lorilee was around, I had to summon her to find out that - in my brief bathroom break - they had assumed I had run out on the tab and were going to clear my table, even though I had a full, unconsumed glass of wine and the entire disgusting Bruschetta dish! She retrieved my glasses from the front desk.
When I told Lorilee that the Bruschetta was disgusting, she did nothing except say "sorry". No offer to make it right. No offer to try another appetizer. No explanation of the bizarre glasses-confiscation and assumption that I had just run out on the bill!!
While paying at the front, the teenager-in-charge obviously cared nothing about my complaints, nor did she offer to contact her manager or take any further action. The food is disgusting! The service is rude!
My advice about this hotel: stay away unless you love screaming children and bad restaurants! The Holiday Inn Express is much better!
- Official Description (provided by the hotel):
- The Grand Hotel in Minot, ND, has spacious rooms, plus amenities such as the area's largest indoor pool area. Now in its 50th year as a premier Minot, ND, hotel, the Grand is also a highly sought-after destination for meetings and events. ... more less
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- Also Known As:
- Grand International Hotel Minot
- International Inn Minot